Healthcare Technologies (MRM) reports detailed December 2025 KPI trends
Rhea-AI Filing Summary
Healthcare Technologies Inc. reported updated key performance indicators for December 2025. Its salon operation business served 70,499 customers, with record-high sales per customer of JPY 7,926 per visit and a repeat customer ratio of 77.8%, above the Japanese industry average sales per customer of JPY 4,806.
The company will shift from monthly to quarterly KPI disclosures starting with the December 2025 release. It also highlighted a compensated World ID initiative launched with Tools for Humanity and Hakuhodo Inc. and, in its Lav® health tech business, contracts with 102 corporate insurance associations and 12,398 cumulative app users as of December 2025.
Positive
- None.
Negative
- None.
UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13a-16 OR 15d-16
UNDER THE SECURITIES EXCHANGE ACT OF 1934
For the month of January, 2026
Commission File Number 001-39809
MEDIROM HEALTHCARE TECHNOLOGIES INC.
(Translation of registrant’s name into English)
2-3-1 Daiba, Minato-ku
Tokyo 135-0091, Japan
(Address of principal executive office)
Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F: ☒ Form 20-F ☐ Form 40-F
INFORMATION CONTAINED IN THIS FORM 6-K REPORT
Issuance of Press Release
On January 30, 2026, MEDIROM Healthcare Technologies Inc. (the “Company”) is issuing a press release announcing its major Key Performance Indicators, or KPIs, updated for the month of January 2026. A copy of the press release, dated January 30, 2026, is furnished as Exhibit 99.1 hereto.
The information furnished in this report on Form 6-K (including the exhibit hereto) shall not be deemed to be “filed” for the purposes of Section 18 of the Securities Exchange Act of 1934, as amended, or otherwise subject to the liabilities of that section, and shall not be deemed to be incorporated by reference into any filing of the Company under the Securities Act of 1933, as amended, or the Exchange Act, as amended, except to the extent specifically provided in such a filing.
EXHIBIT INDEX
Exhibit No. | | Description |
99.1 | | Press release of the Company |
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
| MEDIROM Healthcare Technologies Inc. | |
Date: January 30, 2026 | | |
| By: | /s/ Fumitoshi Fujiwara |
| | Name: Fumitoshi Fujiwara |
| | Title: Chief Financial Officer |
Exhibit 99.1
MEDIROM Healthcare Technologies Inc. Announces December 2025
Key Performance Indicators (KPIs)
Total Customers Served: 70,499 – Sales Per Customer: JPY 7,926 – Customer Repeat Ratio: 77.8%
Tokyo/Jan 30, 2026 – MEDIROM Healthcare Technologies Inc. (NasdaqCM: MRM), a holistic healthcare company based in Japan (the “Company”), today announced its major Key Performance Indicators, or KPIs, updated for the month of December 2025. Data is provided for all salons for which comparable financial and customer data is available and excludes certain salons where such information is not available.
Beginning in fiscal year 2026, in order to provide investors with a more detailed and precise explanation of the performance and progress of each business segment, we will publish quarterly performance reports and make disclosures on a quarterly basis. Accordingly, monthly KPI disclosures will be transitioned to quarterly reporting starting with the December 2025 release.
Salon Operation Business
The following monthly KPIs provide insight into the business fundamentals and progress of the Company, updated for the month of December 2025:
Sales per customer reached a record high of JPY 7,926 per visit, maintaining a level approximately JPY 3,120 above the industry average in Japan of JPY 4,806 (*1). In addition, the repeat customer rate, a key indicator of customer loyalty, improved by 0.2 percentage points year over year (from 77.6% to 77.8%). This reflects the continued expansion of a stable customer base and demonstrates improving operational efficiency on a per-salon basis.
Furthermore, since September 2025, we have launched a joint initiative with Tools for Humanity and Hakuhodo Inc. related to the issuance of World ID. This initiative is a strategic measure aimed at supporting our mid- to long-term growth. As part of promotional events to drive adoption, we have allocated a certain level of operational staff resources from our salon business, which has temporarily resulted in a slight decline in treatment utilization rates. On the other hand, this initiative is structured as a compensated operational scheme, and we believe that economic rationality for the business as a whole remains secured. We will provide further details regarding this initiative in our upcoming quarterly performance reports.
| ● | Number of Salons: 292 salons as of December 2025. |
| ● | Total Customers Served: 70,499 customers served in December 2025. |
| ● | Sales per Customer: ¥7,926 on average during December 2025. |
| ● | Customer Repeat Ratio: 77.8% in December 2025. |
| ● | Operation Ratio: 44.1% for the month of December 2025. |
| ● | Number of Salons with Data: 272 salons as of December 2025. |
The number of salons with data decreases when the Company closes salons with data available and increases as the Company opens salons with such data or upgrades the customer management system in existing salons to
provide such data.
| Number of | Number of | Total Customers | Sales per | Repeat | Operation Ratio(*7) |
December-24 | 308 | 283 | 80,764 | JPY 7,384 | 77.6% | 45.9% |
January-25 | 308 | 284 | 75,451 | JPY 7,145 | 76.4% | 44.8% |
February-25 | 308 | 283 | 69,781 | JPY 7,107 | 77.0% | 45.5% |
March-25 | 307 | 283 | 77,315 | JPY 7,208 | 77.8% | 45.6% |
April-25 | 304 | 281 | 75,391 | JPY 7,196 | 77.6% | 45.4% |
May-25 | 303 | 280 | 80,631 | JPY 7,100 | 76.3% | 46.1% |
June-25 | 304 | 281 | 77,715 | JPY 7,266 | 77.3% | 46.3% |
July-25 | 302 | 279 | 76,544 | JPY 7,389 | 77.0% | 44.8% |
August-25 | 299 | 275 | 82,780 | JPY 7,530 | 76.5% | 48.4% |
September-25 | 299 | 274 | 72,236 | JPY 7,498 | 76.9% | 44.9% |
October-25 | 295 | 273 | 69,669 | JPY 7,445 | 77.8% | 43.3% |
November-25 | 293 | 273 | 67,800 | JPY 7,621 | 79.4% | 43.9% |
December-25 | 292 | 272 | 70,499 | JPY 7,926 | 77.8% | 44.1% |
(*1) | Industry average calculated based on weighted data from Recruit Co., Ltd., “Hot Pepper Beauty Academy – Beauty Census 2024 H1 (Relaxation Salon Edition). |
(*2) | Number of Salons: Includes the Company’s directly-operated salons and franchisees’ salons. |
(*3) | Number of Salons with Data: The number of salons for which comparable financial and customer data is available. |
(*4) | Total Customers Served: The number of customers served at salons for which comparable financial and customer data is available. |
(*5) | Sales Per Customer: The ratio of total salon sales to number of treated customers at all salons for which comparable financial and customer data is available. |
(*6) | Repeat Ratio: The ratio of repeat customer visits to total customer visits in the applicable month for all salons for which comparable financial and customer data is available. |
(*7) | Operation Ratio: The ratio of therapists’ in-service time to total therapists’ working hours (including stand-by time) for the applicable month for all salons for which comparable financial and customer data is available. |
2
3
* Repeat ratios shown in the chart above do not include salons in public bath houses. In December 2025, the repeat ratios for all salons and salons in public bathhouses only were 77.8% and 58.9%, respectively.
*As of January 2025, Wing Inc., a wholly-owned subsidiary of the Company that operates the Company’s salon management business, has changed its name to MEDIROM Wellness Co.
Health Tech Business (Lav®)
The Company offers a government-specific health guidance program (the “Program”) using Lav®, an on-demand training application developed by the Company. The Program is designed to be less burdensome for the users and is delivered through a completely remote support style using the web remote interview and chat function of Lav®. This approach helps to reduce the dropout rate of conventional specific health guidance programs.
The Program provides support to medical professionals, such as public health nurses, dietitians, etc., that assist eligible individuals (age between 40 and 74) who are at risk of developing lifestyle-related diseases that can be caused by an unbalanced diet, lack of sleep, lack of exercise, smoking, stress, and other factors, by reviewing their lifestyle habits through specific health checkups that focus on metabolic syndrome. The implementation of specific health checkups and specific health guidance has become mandatory for medical insurers in Japan, including national health insurance and employee health insurance providers, since April 2008.
4
The Ministry of Health, Labor and Welfare has set a nationwide target of at least 70% for specific medical checkup implementation rates and at least 45% for specific health guidance implementation rates. In fiscal year 2021, however, the medical checkup implementation rates and specific health guidance implementation rates were only 56.5% and 24.6%, respectively. As a result, the market for these services is expected to expand due to the government’s effort to achieve the set target implementation rates. According to a survey by the Japan Health Guidance Association, the utilization of Information and Communication Technology (ICT) has been increasing, and the adoption rate has exceeded 50% due to the impact of COVID-19 in recent years.
As of December 2025, the Company has entered into contracts with 102 corporate insurance associations, and the cumulative number of users of the Company’s Lav® app has exceeded 12,000 people, bringing the total to 12,398 individuals.
| Cumulative Number of | Cumulative Number of |
December-24 | 97 | 8,816 |
January-25 | 97 | 9,117 |
February-25 | 97 | 9,405 |
March-25 | 98 | 9,701 |
April-25 | 100 | 10,062 |
May-25 | 100 | 10,392 |
June-25 | 101 | 10,651 |
July-25 | 101 | 10,842 |
August-25 | 101 | 10,951 |
September-25 | 101 | 11,234 |
October-25 | 101 | 11,678 |
November-25 | 102 | 12,020 |
December-25 | 102 | 12,398 |
(*1) | Cumulative number of contracts with corporate insurance associations excluding the number of terminated contracts. |
(*2) | The total number of individuals who have started using specified health guidance offered by the Company as of the end of the applicable month. |
5
Forward-Looking Statements
Certain statements in this press release are forward-looking statements for purposes of the safe harbor provisions under the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements may include estimates or expectations about the Company’s possible or assumed operational results, financial condition, business strategies and plans, market opportunities, competitive position, industry environment, and potential growth opportunities. In some cases, forward-looking statements can be identified by terms such as “may,” “will,” “should,” “design,” “target,” “aim,” “hope,” “expect,” “could,” “intend,” “plan,” “anticipate,” “estimate,” “believe,” “continue,” “predict,” “project,” “potential,” “goal,” or other words that convey the uncertainty of future events or outcomes. These statements relate to future events or to the Company’s future financial performance, and involve known and unknown risks, uncertainties and other factors that may cause the Company’s actual results, levels of activity, performance, or achievements to be different from any future results, levels of activity, performance or achievements expressed or implied by these forward-looking statements. You should not place undue reliance on forward-looking statements because they involve known and unknown risks, uncertainties and other factors which are, in some cases, beyond the Company’s control and which could, and likely will, affect actual results, levels of activity, performance or achievements. Any forward-looking statement reflects the Company’s current views with respect to future events and is subject to these and other risks, uncertainties and assumptions relating to the Company’s operations, results of
6
operations, growth strategy and liquidity. Some of the factors that could cause actual results to differ materially from those expressed or implied by the forward-looking statements in this press release include:
| ● | the Company’s ability to achieve its development goals for its business and execute and evolve its growth strategies, priorities and initiatives; |
| ● | the Company’s ability to sell certain of its owned salons to investors, and receive management fees from such sold salons, on acceptable terms; |
| ● | changes in Japanese and global economic conditions and financial markets, including their effects on the Company’s expansion in Japan and certain overseas markets; |
| ● | the Company’s ability to achieve and sustain profitability in its Digital Preventative Healthcare Segment; |
| ● | the fluctuation of foreign exchange rates, which affects the Company’s expenses and liabilities payable in foreign currencies; |
| ● | the Company’s ability to hire and train a sufficient number of therapists and place them at salons in need of additional staffing; |
| ● | changes in demographic, unemployment, economic, regulatory or weather conditions affecting the Tokyo region of Japan, where the Company’s relaxation salon base is geographically concentrated; |
| ● | the Company’s ability to maintain and enhance the value of its brands and to enforce and maintain its trademarks and protect its other intellectual property; |
| ● | the financial performance of the Company’s franchisees and the Company’s limited control with respect to their operations; |
| ● | the Company’s ability to raise additional capital on acceptable terms or at all; |
| ● | the Company’s level of indebtedness and potential restrictions on the Company under the Company’s debt instruments; |
| ● | changes in consumer preferences and the Company’s competitive environment; |
| ● | the Company’s ability to respond to natural disasters, such as earthquakes and tsunamis, and to global pandemics, such as COVID-19; and |
| ● | the regulatory environment in which the Company operates. |
More information on these risks and other potential factors that could affect the Company’s business, reputation, results of operations, financial condition, and stock price is included in the Company’s filings with the Securities and Exchange Commission (the “SEC”), including in the “Risk Factors” and “Operating and Financial Review and Prospects” sections of the Company’s most recently filed periodic report on Form 20-F and subsequent filings, which are available on the SEC website at www.sec.gov. The Company assumes no obligation to update or revise these forward-looking statements for any reason, or to update the reasons actual results could differ from those anticipated in these forward-looking statements, even if new information becomes available in the future.
7
Market and Industry Data
This press release contains references to market and industry data, which have been obtained or derived from publicly available information, market research reports, and/or industry publications and surveys. Industry publications and third-party research, surveys and studies generally state that the information contained therein has been obtained from sources believed to be reliable, but that the accuracy and completeness of that information is not guaranteed. Although we believe such information to be accurate, we have not independently verified the data from these sources.
About MEDIROM Healthcare Technologies Inc.
MEDIROM, a holistic healthcare company, operates 292 (as of Dec 31, 2025) relaxation salons across Japan, Re.Ra.Ku® being its leading brand, and provides healthcare services. In 2015, MEDIROM entered the health tech business and launched new healthcare programs using an on-demand training app called “Lav®”, which is developed by the Company. MEDIROM also entered the device business in 2020 and has developed a smart tracker “MOTHER Bracelet®”. In 2023, MEDIROM launched REMONY®, a remote monitoring system for corporate clients, and has received orders from a broad range of industries, including nursing care, transportation, construction, and manufacturing, among others. MEDIROM hopes that its diverse health-related product and service offerings will help it collect and manage healthcare data from users and customers and enable it to become a leader in big data in the healthcare industry. For more information, visit https://medirom.co.jp/en.
■Contacts
Investor Relations Team
ir@medirom.co.jp
8
FAQ
What KPIs did Healthcare Technologies Inc. (MRM) report for December 2025?
How does Healthcare Technologies Inc.’s December 2025 sales per customer compare to the industry average?
What change is Healthcare Technologies Inc. (MRM) making to its KPI disclosure schedule?
What is the World ID initiative mentioned by Healthcare Technologies Inc.?
How is Healthcare Technologies Inc.’s Lav health tech business performing as of December 2025?
What trends are visible in contract and user growth for the Lav program through December 2025?
