Claims management is the process of handling and resolving requests for compensation or benefits, such as insurance claims or legal compensation. It involves reviewing, processing, and settling these claims efficiently to ensure that rightful payments are made and disputes are minimized. Effective claims management helps organizations and individuals recover losses smoothly, which can influence financial stability and decision-making.
outsourcing solutionstechnical
Outsourcing solutions are services a company hires from an outside provider to handle tasks or processes that were previously done in-house—examples include payroll, customer support, manufacturing, or IT. Like hiring a contractor to renovate a house instead of doing it yourself, outsourcing can cut costs, speed up operations and shift certain risks, so investors track it for its impact on profit margins, cash flow, capital needs and exposure to vendor-related risks.
third‑party administrationtechnical
Third-party administration is when an outside company handles the day-to-day processing of employee benefits, insurance claims, or retirement plan operations on behalf of an employer or insurer. Investors care because outsourcing can reduce a firm’s workload and costs but also creates dependency and transfer of operational, compliance, and data-security risks to the administrator—problems there can lead to higher expenses, fines, or reputational damage.
managed repairtechnical
Managed repair is a program in which an insurer, warranty provider, or service plan directs and oversees repair work using a network of preapproved vendors and set processes to control timing, quality, and cost. For investors it matters because these programs can lower claims expenses, speed service for customers, and reduce liability risks—similar to a company using trusted contractors and standardized steps to keep maintenance predictable and affordable.
data‑driven insightstechnical
Conclusions or recommendations derived from analyzing numbers and records—such as sales figures, customer behavior, or operational metrics—rather than gut feeling. For investors, these insights act like a reliable map or weather forecast: they clarify trends, risks and opportunities so decisions about buying, holding or selling a stock are based on measurable patterns instead of guesswork. Clear, reproducible data-driven insights can reduce uncertainty and improve investment timing and allocation.
virtual inspectionstechnical
Virtual inspections are remote reviews of factories, clinics, supply chains or operations using video calls, photos, digital records and sensors instead of an in-person visit—think of a live virtual home tour for a business site. Investors care because these inspections can speed regulatory checks, cut travel and compliance costs, and maintain oversight across locations, but they also affect confidence in quality and timelines if regulators or partners prefer physical verification.
ai‑enabled triagetechnical
AI-enabled triage uses artificial intelligence to quickly assess, prioritize and route incoming cases—such as patient symptoms, emergency calls, or customer inquiries—so the most urgent or valuable issues get handled first. Investors care because it can cut response times, lower labor costs, increase throughput and improve outcomes much like a smart traffic director or concierge, which can boost revenue, scale services and change regulatory or liability risk profiles for companies that sell or use it.
predictive analyticstechnical
Predictive analytics uses historical data and patterns to estimate future outcomes, like sales, customer behavior, or operational problems. For investors it matters because it turns past signals into probable forecasts—similar to a weather forecast or traffic app—helping assess potential risks, spot opportunities, and prioritize where to allocate capital, while remembering that predictions carry uncertainty and are not guarantees.
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Built for the future and ready for the next era of risk
ATLANTA--(BUSINESS WIRE)--
Crawford, (NYSE: CRD-A and CRD-B), a leading provider of claims management and outsourcing solutions, is marking its 85th anniversary by looking forward. With eight and a half decades of claims experience, Crawford is reaffirming its commitment to a client-first culture and highlighting how its expertise, innovation and scale position the company for the future.
“Celebrating our 85th Anniversary is not about longevity for its own sake,” said Bruce Swain, president and chief executive officer of Crawford. “It is about the trust our clients place in us and the responsibility that comes with it. We are here for our clients today, and we are ready for what is next as the risk landscape continues to evolve.”
Since its founding, Crawford has helped organizations navigate moments that matter most, from everyday claims to complex, large‑scale events. Over the decades, the company has continuously evolved alongside the insurance industry, expanding beyond its early roots to build a global enterprise that combines deep technical expertise with technology‑enabled solutions focused on client outcomes.
Key milestones in Crawford’s history reflect decades of expertise and growth. The company grew from a single claims operation in Columbus, Georgia into a global organization serving clients across insurance carriers, brokers, corporations, and the public sector. Along the way, Crawford expanded its capabilities with specialized businesses and platforms that address the full claims lifecycle, including large‑loss adjusting, third‑party administration, managed repair and data‑driven insights, all designed to help clients respond faster and recover stronger.
Rather than positioning the anniversary as a retrospective, Crawford is using it as a platform to reinforce 85 years of expertise and credibility in the market. The company’s 85‑year perspective informs how it is helping to prepare clients for emerging risks, rising complexity, and increasing expectations around speed, transparency, and customer experience. From paper files to virtual inspections, and now toward AI‑enabled triage and predictive analytics, Crawford’s focus remains on adapting, leading, and delivering meaningful results.
Crawford is commemorating its 85th anniversary with this film that reflects the company’s role as a trusted partner today and a forward‑looking leader shaping the next era of claims management.
“Our clients are navigating a risk environment that’s changing rapidly,” Swain added. “We’re investing in the expertise, technology and global scale that help them respond with confidence today and in the years ahead.”
Based in Atlanta, Crawford & Company (NYSE: CRD‐A and CRD‐B) is a leading global provider of claims management and outsourcing solutions to insurance companies and self‐insured entities with an expansive network serving clients in more than 70 countries. The Company’s two classes of stock are substantially identical, except with respect to voting rights for the Class B Common Stock (CRD-B) and protections for the non-voting Class A Common Stock (CRD-A). More information is available at www.crawco.com.
