ADT Secures AI Innovation with Oracle
ADT has also built a predictive turnover model in Oracle Cloud HCM to help identify potential attrition risks by job group and location.
Sentiment and the balance of points
Rhea-AI Sentiment reads the wording of the document, how positive or negative its language is on a 1 to 5 scale. The balance of points shown with the takes weighs what the document actually discloses, so the two can disagree, for example when a trial that missed its main goal is described in upbeat language.
Rhea-AI Summary
Oracle (ORCL) is expanding its AI deployment at ADT through database migration and cloud-based human resources applications. ADT moved billing, tax and order management applications to Oracle AI Database@Google Cloud. ADT estimates the migration can save more than $3 million over four years and improve application performance by 25 percent, while bringing data closer to its analytics tools and planned AI projects.
ADT also uses Oracle Cloud HCM, its human capital management platform, to automate responses to 90 percent of basic HR inquiries. The platform has reduced HR support tickets by 26 percent, and its AI-assisted tools save managers two to three hours per direct report during performance review cycles.
Positive
- Minor pointADT migrated billing, tax and order management applications to Oracle AI Database@Google Cloud.
- Minor pointADT selected Oracle Cloud HCM to consolidate HR processes and data and use its AI capabilities.
- Minor pointADT also uses Oracle recovery and availability services for databases across three Google Cloud regions.
Negative
- None.
AI-generated analysis. How Rhea-AI works. Not financial advice.
ADT estimates it can save more than
Oracle Cloud HCM automatically answers 90 percent of ADT's basic HR inquiries
"To develop more intelligent, proactive protection, we need to make it easier for our teams to put critical data to work," said Dave Scott, executive vice president and chief people and administration officer, ADT. "By using Oracle AI Database@Google Cloud, we are bringing that data closer to the tools our teams use to develop and test new ideas. With Oracle Fusion Applications, we are also using AI to help improve HR outcomes. For example, our new hires get the guidance they need while our managers gain more time to support their teams."
Bringing Critical Data Closer to AI and Analytics
ADT estimates that moving its billing, tax, and order management applications to Oracle AI Database@Google Cloud can save more than
Improving the Employee Experience with AI
With more than 5,000 new hires each year, ADT wanted to give employees a more consistent experience, allow managers to spend more time with their teams, and reduce integration work across its systems. To meet these goals, ADT selected Oracle Cloud HCM, part of Oracle Fusion Applications, to bring HR processes and data together on one platform and take advantage of the latest AI capabilities.
With the AI capabilities in Oracle Cloud HCM, ADT has been able to automate responses to 90 percent of basic HR inquiries. In addition, Oracle Cloud HCM has enabled ADT to reduce HR support tickets by 26 percent, giving HR specialists more time for workforce planning and supporting complex employee needs. For managers, the AI-assisted tools in Oracle Cloud HCM save two to three hours per direct report during performance review cycles. ADT has also built a predictive turnover model in Oracle Cloud HCM that helps leaders identify potential attrition risks by job group and location.
"ADT is taking a practical approach to AI that is delivering results today while creating new opportunities for innovation," said Nathan Thomas, senior vice president, product management, Oracle. "By bringing critical data closer to its AI and analytics tools, ADT is creating new opportunities to move faster and innovate, while its use of AI in HR is already giving employees more time to focus on higher-value work. Together, these efforts will help ADT continue to deliver smarter, more proactive protection for its customers."
ADT's migration to Oracle AI Database@Google Cloud was supported by the Google Solution Line at Insight and Oracle Consulting.
Additional Resources
- Customer Story: ADT embraces Oracle AI to improve onboarding and enhance workforce insights
- Product Overview: Oracle AI Database@Google Cloud
- Product Overview: Oracle Fusion Cloud Human Capital Management (HCM)
About ADT
ADT is a leading provider of security, interactive and smart home solutions serving residential and small business customers in the
About Oracle Fusion Cloud Applications
Oracle Fusion Cloud Applications are a complete suite of cloud applications that form the enterprise system of record, spanning finance, HR, supply chain, manufacturing, sales, service, and marketing. The suite includes Oracle Fusion Cloud Enterprise Resource Planning (ERP), Oracle Fusion Cloud Human Capital Management (HCM), Oracle Fusion Cloud Supply Chain & Manufacturing (SCM), and Oracle Fusion Cloud Customer Experience (CX).
Fusion Agentic Applications extend that foundation into a system of outcomes. They can coordinate and execute end-to-end work toward business objectives, and are designed to operate within the policies, controls, and authority each organization defines. With Oracle AI Agent Studio for Fusion Applications, customers and partners can create, extend, and manage these agents and agentic applications combining trusted enterprise data with the security, data governance, and performance needed to operate at scale.
About Oracle
Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com.
About Oracle AI World
Oracle AI World is where customers and partners discover the latest product and technology innovations, see how AI is being applied across industries, and connect with experts and peers. Attendees will gain practical tips and insights to drive immediate impact within their organizations and explore how Oracle is helping unlock the full potential of AI. Join the event to see new capabilities in action and hear from thought leaders and industry movers. Register now at oracle.com/ai-world or follow the news and conversation at oracle.com/news and linkedin.com/company/oracle.
Trademarks
Oracle, Java, MySQL and NetSuite are registered trademarks of Oracle Corporation. NetSuite was the first cloud company—ushering in the new era of cloud computing.
Contact:
Ben Wolfson
Oracle
+1.510.480.5230
ben.wolfson@oracle.com
View original content to download multimedia:https://www.prnewswire.com/news-releases/adt-secures-ai-innovation-with-oracle-302920193.html
SOURCE Oracle
FAQ
AI-generated questions and answers. How Rhea-AI works. Not financial advice.
How much does ADT expect to save from its Oracle database migration?
ADT estimates that moving billing, tax and order management applications to Oracle AI Database@Google Cloud can save more than $3 million over four years and improve application performance by 25 percent. These are estimated benefits, not reported realized savings.
Which planned ADT AI projects will use data brought closer by the Oracle migration?
ADT plans AI projects using Gemini Enterprise, with the migration bringing application data closer to its Google BigQuery data warehouse. Keeping the data near the Google Cloud services that use it can simplify data management and reduce the need to move or duplicate sensitive information.