TruVista and GOCare Team Up to Revolutionize Digital Customer Experiences
Rhea-AI Summary
TruVista Communications has partnered with GOCare to enhance customer experience and support network growth initiatives. The collaboration involves implementing GOCare's Digital Experience Platform, including Messenger, Outage Management, Connect, Pulse, and Reach solutions.
The partnership aims to achieve several key objectives: reducing inbound calls through proactive notifications and self-care options, managing broadband outages effectively with two-way SMS capabilities, measuring customer experience through Net Promoter Score® surveys, and streamlining operations for more efficient growth. The system integrates with CHR Omnia360 billing and Adtran network systems to improve digital customer engagement and automation.
TruVista, operating in Georgia and South Carolina, provides fiber internet, voice, video, cellular, and security services. The implementation focuses on delivering superior service through digital channels including SMS, email, social media, and web chat.
Positive
- Integration with CHR Omnia360 and Adtran systems for improved operational efficiency
- Implementation of comprehensive digital customer service solutions
- Enhanced customer engagement through multiple digital channels
- Potential reduction in operational costs through automation
Negative
- None.
News Market Reaction
On the day this news was published, ADTN gained 4.00%, reflecting a moderate positive market reaction.
Data tracked by StockTitan Argus on the day of publication.
Leading regional broadband operator strengthens customer relationships and streamlines operations with GOCare Digital Experience Platform
TruVista, a leading regional provider of fiber internet, voice, video, cellular, and security services in
"At TruVista, our customers are at the heart of everything we do," said Carla French, CEO of TruVista. "Partnering with GOCare allows us to provide seamless, real-time communication and proactive support, ensuring a superior experience across all digital touchpoints."
TruVista is embracing a comprehensive approach in its partnership with GOCare and will be rolling out GOCare Messenger, Outage Management, Connect, Pulse, and Reach from its Digital Experience Platform portfolio. Key benefits for TruVista's GOCare deployment include:
- Inbound call reduction and improved customer service with proactive notifications, self-care, and agent support provided via digital channels, including two-way SMS, email, social media, and web chat.
- Dedicated broadband outage management and maintenance solution that leverages the power of GOCare's system integrations, two-way intelligent SMS capability, and robust subscriber self-service options for proactive subscriber notifications during unplanned service outages and planned network maintenance events.
- Near real-time feedback and measurement of the customer experience with transactional Net Promoter Score® surveys.
- Streamlined operations and workflows and increased first-contact resolution outcomes leading to more efficient growth.
- Integration with CHR Omnia360 billing and operations system and Adtran network systems to facilitate improved digital customer engagement, automation, and operational cost savings.
"TruVista has consistently demonstrated a strong focus on putting their customers first and delivering innovative technology to the communities they serve," said Mike Roddy, CEO and co-founder of GOCare. "By partnering with GOCare, TruVista is now better equipped to respond to subscriber needs, enrich the customer experience, and drive operational excellence."
"Our collaboration with GOCare and TruVista enhances the customer experience," said Jason Malmquist, Executive Vice President of Software at CHR Solutions. "Our open-architecture B/OSS platform is designed to empower customers like TruVista to seamlessly integrate innovative solutions from technology partners like GOCare."
"The Adtran Mosaic One SaaS platform unlocks the power of data by providing actionable insights for service providers," said Robert Conger, GM of Software Platforms and Strategy at Adtran. "Through our partnership, these insights are available in the GOCare Digital Experience Platform, enabling TruVista employees and customers to improve self-care, accelerate resolutions and strengthen customer engagement over digital channels."
About GOCare
GOCare is a trusted digital experience platform for broadband service providers, driving customer satisfaction and operational efficiency. Our innovative SaaS solution integrates seamlessly with existing operator technology stacks—including billing, network operations, IT, and marketing platforms—empowering providers to deliver proactive notifications and personalized interactions through two-way SMS, social media, web chat, and email. Founded by telecom veterans, GOCare's "For Operators, By Operators" ethos underscores our deep understanding of the broadband industry's challenges. We are committed to helping operators transform the customer experience, making it easier for subscribers to connect, communicate, and engage at every touchpoint. Serving over 30 broadband operators and powering more than 30 million monthly digital interactions, GOCare reduces call volumes, cuts operational costs, accelerates payments, and boosts customer satisfaction metrics. Learn more at www.gocarecx.com and follow us on LinkedIn.
About TruVista
TruVista, a leading regional provider of internet, voice, video, and security services, has proudly served communities across
About Adtran
ADTRAN Holdings, Inc. (NASDAQ: ADTN and FSE: QH9) is the parent company of Adtran, Inc., a leading global provider of open, disaggregated networking and communications solutions that enable voice, data, video, and internet communications across any network infrastructure. From the cloud edge to the subscriber edge, Adtran empowers communications service providers around the world to manage and scale services that connect people, places and things. Adtran solutions are used by service providers, private enterprises, government organizations and millions of individual users worldwide. ADTRAN Holdings, Inc. is also the largest shareholder of Adtran Networks SE, formerly ADVA Optical Networking SE. Find more at Adtran, LinkedIn, and X.
About CHR Solutions
From idea to income, CHR Solutions empowers broadband providers to build smarter, more profitable businesses. With expertise in advanced engineering and cutting-edge cybersecurity to automated operations software and e-commerce tools, CHR delivers the solutions providers need to streamline operations, grow revenue, and expand their reach. Discover how CHR can drive your success at CHRSolutions.com.
Media Contacts:
GOCare: Kevin Mitchell | pr@gocarecx.com
Adtran: Gareth Spence | gareth.spence@adtran.com
CHR Solutions: Nikki Johnson | info@chrsolutions.com
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SOURCE GOCare
FAQ
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