Agilysys InfoGenesis® Point-of-Sale (POS) Platform Approved by IHG Hotels & Resorts Across Its Portfolio

Key Terms

point-of-sale (pos) financial

The point-of-sale (POS) is the place and system where a customer completes a purchase — think of a store’s checkout counter, a restaurant’s payment tablet, or the online checkout page. It includes the hardware and software that accept payments, record sales and update inventory, so it’s where revenue is captured and customer behavior is tracked; investors watch POS performance because it directly affects a company’s sales, cash flow and growth signals.

cloud-native technical

Cloud-native describes a way of creating and running applications that are designed specifically to operate smoothly on cloud computing platforms. Think of it as building a house with flexible, lightweight materials that can be easily moved, scaled, or adjusted as needed, rather than using rigid, traditional construction. For investors, it signifies technology that is more adaptable, efficient, and capable of quickly responding to changing market demands.

omnichannel technical

A coordinated approach to selling and serving customers across all touchpoints—stores, websites, mobile apps, social media, and call centers—so the experience feels like one continuous conversation no matter where a customer interacts. For investors, omnichannel capability signals how well a company can attract and keep customers, turn interactions into sales, and use shared customer data to cut costs and boost revenue—making it a key driver of growth and competitive strength.

p2pe financial

Point-to-point encryption (P2PE) is a security method that scrambles payment card information the moment a card is read and keeps it unreadable until it reaches the payment processor, like putting sensitive data in a sealed envelope that only the intended recipient can open. For investors, P2PE matters because it reduces the risk of data breaches, lowers potential liability and regulatory costs, and can protect a company's reputation and recurring revenue by making payment systems safer and more trusted.

property management systems technical

Property management systems are software platforms that help landlords, building managers and hospitality operators run day-to-day operations—handling tasks such as rent and fee collection, lease or booking records, maintenance requests, tenant or guest communications, and basic accounting. Think of it as a digital control center that replaces spreadsheets and paperwork; investors care because better systems can cut costs, reduce vacancies, speed revenue collection and provide data that improves growth and valuation.

Cloud-Native Enterprise POS Will Deliver Omnichannel Versatility for IHG Brands

ALPHARETTA, Ga.--(BUSINESS WIRE)-- Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software and services, today announced that Agilysys InfoGenesis, its cloud-native, omnichannel enterprise POS platform, has been approved for IHG Hotels & Resorts portfolio of properties.

Building on its relationship with IHG, Agilysys is now a global POS provider for IHG across all hotel segments—Luxury & Lifestyle, Premium, Essentials, Suites, and Partner brands. IHG also uses InfoGenesis at select resort hotels, demonstrating the platform’s ability to scale across diverse brand tiers.

Andrea Cole, Vice President, Hotel Technology for IHG said, “IHG has made several investments in modern, connected technology to enhance performance for our hotels. Approving Agilysys InfoGenesis as a point-of-sale (POS) option for our hotels is part of our initiative to offer a best-in-class suite of technology for IHG hotels.”

“This agreement reflects our shared commitment to curating exceptional guest experiences and enabling staff efficiencies through innovation, scalability and loyalty,” said Joe Youssef, SVP and Chief Commercial Officer at Agilysys. “We are proud to partner with IHG to deliver advanced technology that also has the flexibility required to serve the distinct needs of each segment of properties in the IHG portfolio,” Youssef continued.

Purpose-built for hospitality, the InfoGenesis POS ecosystem delivers unified guest and staff-facing experiences across food-and-beverage, retail, minibar, activity centers and non-traditional service areas. InfoGenesis supports iOS, Windows and Android devices for operational flexibility, fully functional via Wi-Fi and cellular data, enabling secure mobile transactions as well as on-demand self-service ordering for rooftops, poolside cabanas and beach areas, Grab-and-Go markets, guest rooms and event spaces.

The InfoGenesis ecosystem goes beyond the capabilities of ordinary POS solutions and includes: guest self-service extensions IG OnDemand, IG Kiosk and IG PanOptic Kiosk; IG KDS for optimizing kitchen management; IG Fly, an all-in-one mobile ordering, payment and printing solution that enables staff to serve guests wherever they are; convenient and secure P2PE payment solutions Agilysys Pay and Pay by QR code with IG QuickPay; and streamlined digital menu management through and IG Digital Menu Board.

InfoGenesis integrates with IHG’s property management systems to provide staff with real-time access to guest transactions, streamlining training and daily operations while improving service speed and payment flexibility. The integration also enables room charges across all outlets and supports industry-standard revenue detail posting that accounting teams rely on. Guests, in turn, enjoy fast, seamless ordering from anywhere on property—delivering both consistent service and operational efficiency.

About Agilysys, Inc. (www.agilysys.com)

Agilysys exclusively delivers state-of-the-art hospitality software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage inventory and procurement systems. Modern, state-of-the-art solutions work standalone to provide best-in-class capabilities, or together in a coordinated ecosystem that unifies data and workflows across a property, to equip staff members to delight guests, improve efficiency and grow margins.

View source version on businesswire.com: https://www.businesswire.com/news/home/20251202341943/en/

MEDIA:

Americas: Jen Reeves, 770-810-6007 jennifer.reeves@agilysys.com

Rest of World: Alan Edwards/Champion Communications +44 207 030 3818 agilysys@championcomms.com

INVESTORS: Jessica Hennessy, Agilysys, Inc., 770-810-6116 investorrelations@agilysys.com

Source: Agilysys, Inc.