High Quality, Increased Member Satisfaction, Better Access to Care and Improved Outcomes Highlight Alignment Healthcare’s Impact in 2024
Alignment Healthcare (NASDAQ: ALHC) has released its 2024 Impact Report, highlighting significant improvements in senior healthcare delivery. The company achieved 100% enrollment in 4-star or higher-rated plans, up from 90% in 2023, while maintaining an impressive Net Promoter Score of 61, well above the industry average of 40.
Key achievements include a 35% increase in Care Anywhere program membership to 11,500 members, a 95% year-over-year increase in ACCESS card transactions to 3.1 million, and an 86% expansion in caregiver benefit access. The company reported its lowest hospitalization rate to date at 149 per 1,000 members, a 4.5% improvement from 2023, and achieved 47% fewer skilled nursing facility admissions compared to the 2019 Medicare benchmark.
Alignment Healthcare (NASDAQ: ALHC) ha pubblicato il suo Rapporto di Impatto 2024, evidenziando importanti miglioramenti nell'assistenza sanitaria per anziani. L'azienda ha raggiunto un 100% di iscrizioni a piani con valutazione di 4 stelle o superiore, rispetto al 90% del 2023, mantenendo un impressionante Net Promoter Score di 61, ben al di sopra della media del settore che è 40.
Tra i risultati principali si segnalano un aumento del 35% degli iscritti al programma Care Anywhere che ha raggiunto 11.500 membri, un incremento del 95% anno su anno nelle transazioni della carta ACCESS fino a 3,1 milioni, e un espansione dell'86% nell'accesso ai benefici per i caregiver. L'azienda ha registrato il tasso più basso di ospedalizzazione fino ad oggi, con 149 ricoveri ogni 1.000 membri, migliorando del 4,5% rispetto al 2023, e ha ottenuto una riduzione del 47% nelle ammissioni in strutture di assistenza qualificata rispetto al benchmark Medicare del 2019.
Alignment Healthcare (NASDAQ: ALHC) ha publicado su Informe de Impacto 2024, destacando mejoras significativas en la atención médica para personas mayores. La compañía logró una inscripción del 100% en planes calificados con 4 estrellas o más, frente al 90% en 2023, manteniendo una impresionante puntuación Net Promoter Score de 61, muy por encima del promedio de la industria de 40.
Entre los logros clave se incluyen un aumento del 35% en la membresía del programa Care Anywhere hasta 11,500 miembros, un incremento del 95% interanual en las transacciones con la tarjeta ACCESS hasta 3.1 millones, y una expansión del 86% en el acceso a beneficios para cuidadores. La empresa reportó su tasa más baja de hospitalización hasta la fecha con 149 por cada 1,000 miembros, una mejora del 4.5% respecto a 2023, y logró un 47% menos de admisiones en centros de enfermería especializada en comparación con el punto de referencia de Medicare de 2019.
Alignment Healthcare (NASDAQ: ALHC)는 2024년 영향 보고서를 발표하며 노인 의료 서비스의 중요한 개선 사항을 강조했습니다. 회사는 4성급 이상 등급 플랜에 100% 등록을 달성했으며, 이는 2023년의 90%에서 증가한 수치로, 업계 평균 40을 훨씬 상회하는 61의 뛰어난 순추천지수(Net Promoter Score)를 유지했습니다.
주요 성과로는 Care Anywhere 프로그램 회원 수가 35% 증가하여 11,500명에 도달, ACCESS 카드 거래가 전년 대비 95% 증가하여 310만 건에 달함, 그리고 돌봄 제공자 혜택 접근성이 86% 확대된 점이 포함됩니다. 회사는 현재까지 최저 입원율인 1,000명당 149명을 기록했으며, 이는 2023년 대비 4.5% 개선된 수치입니다. 또한 2019년 메디케어 기준과 비교해 숙련 간호 시설 입원 건수가 47% 감소했습니다.
Alignment Healthcare (NASDAQ : ALHC) a publié son rapport d'impact 2024, mettant en lumière des améliorations significatives dans la prestation des soins aux personnes âgées. L'entreprise a atteint un taux d'inscription de 100 % dans des plans notés 4 étoiles ou plus, contre 90 % en 2023, tout en maintenant un Net Promoter Score impressionnant de 61, bien au-dessus de la moyenne du secteur qui est de 40.
Parmi les réalisations clés figurent une augmentation de 35 % du nombre de membres du programme Care Anywhere à 11 500 membres, une hausse de 95 % des transactions par carte ACCESS d'une année sur l'autre à 3,1 millions, et une extension de 86 % de l'accès aux avantages pour les aidants. L'entreprise a enregistré son taux d'hospitalisation le plus bas à ce jour, avec 149 hospitalisations pour 1 000 membres, soit une amélioration de 4,5 % par rapport à 2023, et a réalisé 47 % d'admissions en moins dans les établissements de soins qualifiés comparé à la référence Medicare de 2019.
Alignment Healthcare (NASDAQ: ALHC) hat seinen Impact-Bericht 2024 veröffentlicht und dabei bedeutende Verbesserungen in der Seniorenversorgung hervorgehoben. Das Unternehmen erreichte eine 100%ige Einschreibung in Pläne mit einer Bewertung von 4 Sternen oder höher, gegenüber 90% im Jahr 2023, und erzielte dabei einen beeindruckenden Net Promoter Score von 61, deutlich über dem Branchendurchschnitt von 40.
Zu den wichtigsten Erfolgen zählen eine 35%ige Steigerung der Mitgliederzahl im Care Anywhere-Programm auf 11.500 Mitglieder, ein 95%iger Anstieg der ACCESS-Kartentransaktionen im Jahresvergleich auf 3,1 Millionen sowie eine 86%ige Erweiterung des Zugangs zu Betreuerleistungen. Das Unternehmen meldete mit 149 Krankenhausaufnahmen pro 1.000 Mitglieder die niedrigste Rate seit Bestehen, eine Verbesserung um 4,5% gegenüber 2023, und verzeichnete 47% weniger Aufnahmen in Fachpflegeeinrichtungen im Vergleich zum Medicare-Benchmark von 2019.
- Achieved 100% member enrollment in 4-star or higher-rated plans, up from 90% in 2023
- Net Promoter Score of 61, significantly exceeding industry average of 40
- 35% increase in Care Anywhere program membership to 11,500 members
- 95% year-over-year increase in ACCESS card transactions to 3.1 million
- Lowest hospitalization rate to date at 149 per 1,000 members, down 4.5% from 2023
- 47% fewer skilled nursing facility admissions compared to 2019 Medicare benchmark
- 86% expansion in caregiver benefit access to 117,000 eligible members
- None.
Insights
Alignment Healthcare demonstrates strong operational performance with 100% of members in 4+ star plans and record-low hospitalization rates while expanding key programs.
Alignment Healthcare's 2024 Impact Report reveals impressive operational gains across their Medicare Advantage business. The 100% enrollment in 4+ star rated plans (up from 90% in 2023) is particularly significant, as higher star ratings directly correlate with increased CMS reimbursements and bonuses. This rating improvement positions ALHC favorably in the competitive Medicare Advantage landscape.
The company's record-low hospitalization rate of 149 per 1,000 members (4.5% reduction year-over-year) and 47% reduction in skilled nursing facility admissions compared to Medicare FFS benchmarks demonstrate effective care management. These metrics are crucial leading indicators of medical cost management and suggest strong underlying unit economics.
ALHC's Care Anywhere program grew 35% to 11,500 members, targeting high-risk individuals who typically drive disproportionate costs. The expansion of their ACCESS concierge card transactions by 95% year-over-year to 3.1 million transactions shows strong adoption of their supplemental benefits strategy, which likely enhances member acquisition and retention.
The company's member satisfaction metrics are exceptional, with an NPS of 61 (significantly above the industry average of 40) and a 4.9/5 Google review rating across over 10,000 reviews. These satisfaction metrics typically correlate with lower churn rates during Annual Enrollment Periods.
The technology enhancements to their proprietary AVA platform, particularly the 45-minute reduction in administrative wait times, should contribute to operational efficiency and scalability as the company continues to expand in the growing Medicare Advantage market.
New report outlines impact of company’s commitment to always putting seniors first
ORANGE, Calif., July 23, 2025 (GLOBE NEWSWIRE) -- Alignment Healthcare, Inc. (NASDAQ: ALHC) today released its 2024 Impact Report outlining how it continued to deliver high-quality, personalized care to seniors while creating a positive impact on its members, providers, employees and the communities it serves.
"As America's senior population rapidly grows, Alignment Healthcare is redefining what's possible in health care by combining compassion, innovation and accountability," said John Kao, founder and CEO, Alignment Healthcare. "Our Impact Report reflects our commitment to putting seniors first, empowering providers, leveraging data-driven care, and leading with a serving heart to create a better way to age in America."
Noteworthy Highlights from the 2024 Impact Report include:
Better Access to Care
- Served 11,500 members through the company’s signature Care Anywhere program in 2024, a
35% increase from 8,500 members in 2023. The program helped remove barriers to access for high-risk members by offering in-home and virtual care, supported by a 24/7 virtual care center. - Drove a
95% year-over-year increase in ACCESS On-Demand Concierge Card transactions to 3.1 million in 2024, almost double the use of eligible grocery purchases and over-the-counter items. Usage of the debit card grew from 97,000 members in 2023 to 151,000 in 2024. - Expanded caregiver benefit access by almost
86% , with eligible members rising from 63,000 in 2023 to 117,000 in 2024. Launched in 2023, Alignment’s benefit recognizes and supports those caring for the aging population.
Improved Health Outcomes
- Achieved the company’s lowest hospitalization rate to date: 149 hospitalizations per 1,000 members in 2024 – down nearly
4.5% from 156 hospitalizations per 1,000 members in 2023. This reflects impact of Alignment’s proactive, preventive care approach. - Reported
47% fewer skilled nursing facility admissions compared to the 2019 Medicare fee-for-service (FFS) benchmark, up from a45% reduction in 2023.
Delivery of Innovative, Data-Driven Care
- Enhanced care delivery through the integration of new capabilities in AVA®, Alignment’s proprietary technology platform, including streamlined health risk assessments and condition tracking; simplified mental health benefit navigation and in-network appointment scheduling; and virtual care coordination enhancements such as integrated on-demand visit scheduling and appointment booking tools.
- Reduced 45 minutes of administrative wait time per member by leveraging AVA’s provider integration.
Increased Quality and Member Satisfaction
- Increased percentage of members enrolled in 4-star or higher-rated plans from
90% in 2023 to100% of members in 2024. - Achieved an overall Net Promoter Score (NPS) of 61, significantly higher than the industry average of 40, with the Care Anywhere program earning an NPS of 78.
- Maintained an average 4.9-out-of-5 Google review rating across more than 10,000 reviews.
Commitment to Employees and Serving Responsibly
- Prioritized employee well-being and experience while offering comprehensive benefits, resulting in an
89% participation rate in the annual employee engagement survey and a77% engagement index. - Reduced greenhouse gas emissions by
36% compared to 2023, which is roughly equivalent to the annual energy use of 43.5 average U.S. homes or charging 26 million smartphones.1
The 2024 Impact Report reinforces Alignment's mission to provide compassionate, personalized care that addresses the holistic needs of America’s growing senior population. To learn more, visit https://www.alignmenthealth.com/impact/.
About Alignment Health
Alignment Health is championing a new path in senior care that empowers members to age well and live their most vibrant lives. A consumer brand name of Alignment Healthcare (NASDAQ: ALHC), Alignment Health’s mission-focused team makes high-quality, low-cost care a reality for its Medicare Advantage members every day. Based in California, the company partners with nationally recognized and trusted local providers to deliver coordinated care, powered by its customized care model, 24/7 concierge care team and purpose-built technology, AVA®. As it expands its offerings and grows its national footprint, Alignment upholds its core values of leading with a serving heart and putting the senior first. For more information, visit www.alignmenthealth.com.
Media Contact
Priya Shah
mPR, Inc. for Alignment Health
alignment@mpublicrelations.com
1 US EPA. (2025, February 24). Greenhouse Gas Equivalencies Calculator. US EPA. https://www.epa.gov/energy/greenhouse-gasequivalencies-calculator
FAQ
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