High Quality, Increased Member Satisfaction, Better Access to Care and Improved Outcomes Highlight Alignment Healthcare’s Impact in 2024

Rhea-AI Summary

Alignment Healthcare (NASDAQ: ALHC) has released its 2024 Impact Report, highlighting significant improvements in senior healthcare delivery. The company achieved 100% enrollment in 4-star or higher-rated plans, up from 90% in 2023, while maintaining an impressive Net Promoter Score of 61, well above the industry average of 40.

Key achievements include a 35% increase in Care Anywhere program membership to 11,500 members, a 95% year-over-year increase in ACCESS card transactions to 3.1 million, and an 86% expansion in caregiver benefit access. The company reported its lowest hospitalization rate to date at 149 per 1,000 members, a 4.5% improvement from 2023, and achieved 47% fewer skilled nursing facility admissions compared to the 2019 Medicare benchmark.

Positive

• Achieved 100% member enrollment in 4-star or higher-rated plans, up from 90% in 2023
• Net Promoter Score of 61, significantly exceeding industry average of 40
• 35% increase in Care Anywhere program membership to 11,500 members
• 95% year-over-year increase in ACCESS card transactions to 3.1 million
• Lowest hospitalization rate to date at 149 per 1,000 members, down 4.5% from 2023
• 47% fewer skilled nursing facility admissions compared to 2019 Medicare benchmark
• 86% expansion in caregiver benefit access to 117,000 eligible members

Negative

• None.

Insights

Healthcare Operations Analyst

Alignment Healthcare demonstrates strong operational performance with 100% of members in 4+ star plans and record-low hospitalization rates while expanding key programs.

Alignment Healthcare's 2024 Impact Report reveals impressive operational gains across their Medicare Advantage business. The 100% enrollment in 4+ star rated plans (up from 90% in 2023) is particularly significant, as higher star ratings directly correlate with increased CMS reimbursements and bonuses. This rating improvement positions ALHC favorably in the competitive Medicare Advantage landscape.

The company's record-low hospitalization rate of 149 per 1,000 members (4.5% reduction year-over-year) and 47% reduction in skilled nursing facility admissions compared to Medicare FFS benchmarks demonstrate effective care management. These metrics are crucial leading indicators of medical cost management and suggest strong underlying unit economics.

ALHC's Care Anywhere program grew 35% to 11,500 members, targeting high-risk individuals who typically drive disproportionate costs. The expansion of their ACCESS concierge card transactions by 95% year-over-year to 3.1 million transactions shows strong adoption of their supplemental benefits strategy, which likely enhances member acquisition and retention.

The company's member satisfaction metrics are exceptional, with an NPS of 61 (significantly above the industry average of 40) and a 4.9/5 Google review rating across over 10,000 reviews. These satisfaction metrics typically correlate with lower churn rates during Annual Enrollment Periods.

The technology enhancements to their proprietary AVA platform, particularly the 45-minute reduction in administrative wait times, should contribute to operational efficiency and scalability as the company continues to expand in the growing Medicare Advantage market.

New report outlines impact of company’s commitment to always putting seniors first

ORANGE, Calif., July 23, 2025 (GLOBE NEWSWIRE) -- Alignment Healthcare, Inc. (NASDAQ: ALHC) today released its 2024 Impact Report outlining how it continued to deliver high-quality, personalized care to seniors while creating a positive impact on its members, providers, employees and the communities it serves.

"As America's senior population rapidly grows, Alignment Healthcare is redefining what's possible in health care by combining compassion, innovation and accountability," said John Kao, founder and CEO, Alignment Healthcare. "Our Impact Report reflects our commitment to putting seniors first, empowering providers, leveraging data-driven care, and leading with a serving heart to create a better way to age in America."

Noteworthy Highlights from the 2024 Impact Report include:

Better Access to Care

• Served 11,500 members through the company’s signature Care Anywhere program in 2024, a 35% increase from 8,500 members in 2023. The program helped remove barriers to access for high-risk members by offering in-home and virtual care, supported by a 24/7 virtual care center.
• Drove a 95% year-over-year increase in ACCESS On-Demand Concierge Card transactions to 3.1 million in 2024, almost double the use of eligible grocery purchases and over-the-counter items. Usage of the debit card grew from 97,000 members in 2023 to 151,000 in 2024.
• Expanded caregiver benefit access by almost 86%, with eligible members rising from 63,000 in 2023 to 117,000 in 2024. Launched in 2023, Alignment’s benefit recognizes and supports those caring for the aging population.
  
  

Improved Health Outcomes

• Achieved the company’s lowest hospitalization rate to date: 149 hospitalizations per 1,000 members in 2024 – down nearly 4.5% from 156 hospitalizations per 1,000 members in 2023. This reflects impact of Alignment’s proactive, preventive care approach.
• Reported 47% fewer skilled nursing facility admissions compared to the 2019 Medicare fee-for-service (FFS) benchmark, up from a 45% reduction in 2023.

Delivery of Innovative, Data-Driven Care

• Enhanced care delivery through the integration of new capabilities in AVA®, Alignment’s proprietary technology platform, including streamlined health risk assessments and condition tracking; simplified mental health benefit navigation and in-network appointment scheduling; and virtual care coordination enhancements such as integrated on-demand visit scheduling and appointment booking tools.
• Reduced 45 minutes of administrative wait time per member by leveraging AVA’s provider integration.

Increased Quality and Member Satisfaction

• Increased percentage of members enrolled in 4-star or higher-rated plans from 90% in 2023 to 100% of members in 2024.
• Achieved an overall Net Promoter Score (NPS) of 61, significantly higher than the industry average of 40, with the Care Anywhere program earning an NPS of 78.
• Maintained an average 4.9-out-of-5 Google review rating across more than 10,000 reviews.
  
  

Commitment to Employees and Serving Responsibly

• Prioritized employee well-being and experience while offering comprehensive benefits, resulting in an 89% participation rate in the annual employee engagement survey and a 77% engagement index.
• Reduced greenhouse gas emissions by 36% compared to 2023, which is roughly equivalent to the annual energy use of 43.5 average U.S. homes or charging 26 million smartphones.¹

The 2024 Impact Report reinforces Alignment's mission to provide compassionate, personalized care that addresses the holistic needs of America’s growing senior population. To learn more, visit https://www.alignmenthealth.com/impact/.

About Alignment Health
Alignment Health is championing a new path in senior care that empowers members to age well and live their most vibrant lives. A consumer brand name of Alignment Healthcare (NASDAQ: ALHC), Alignment Health’s mission-focused team makes high-quality, low-cost care a reality for its Medicare Advantage members every day. Based in California, the company partners with nationally recognized and trusted local providers to deliver coordinated care, powered by its customized care model, 24/7 concierge care team and purpose-built technology, AVA®. As it expands its offerings and grows its national footprint, Alignment upholds its core values of leading with a serving heart and putting the senior first. For more information, visit www.alignmenthealth.com.

Media Contact
Priya Shah
mPR, Inc. for Alignment Health
alignment@mpublicrelations.com

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¹ US EPA. (2025, February 24). Greenhouse Gas Equivalencies Calculator. US EPA. https://www.epa.gov/energy/greenhouse-gasequivalencies-calculator

FAQ

What improvements did Alignment Healthcare (ALHC) report in its 2024 Impact Report?

Alignment Healthcare reported several key improvements including 100% enrollment in 4-star or higher-rated plans, a 35% increase in Care Anywhere program membership, and a 95% increase in ACCESS card transactions to 3.1 million.

How did Alignment Healthcare's hospitalization rates change in 2024?

Alignment Healthcare achieved its lowest hospitalization rate to date at 149 hospitalizations per 1,000 members in 2024, representing a 4.5% decrease from 156 hospitalizations per 1,000 members in 2023.

What was Alignment Healthcare's Net Promoter Score (NPS) in 2024?

Alignment Healthcare achieved an overall NPS of 61, significantly higher than the industry average of 40, with their Care Anywhere program earning an even higher NPS of 78.

How did Alignment Healthcare's ACCESS On-Demand Concierge Card usage grow in 2024?

ACCESS card transactions increased by 95% year-over-year to 3.1 million in 2024, with member usage growing from 97,000 to 151,000 members.

What environmental impact did Alignment Healthcare achieve in 2024?

Alignment Healthcare reduced greenhouse gas emissions by 36% compared to 2023, equivalent to the annual energy use of 43.5 average U.S. homes.