Alight and VB Scout expand Voluntary Benefits value through claims integration

Key Terms

voluntary benefits financial

Voluntary benefits are optional insurance policies and workplace services employees can choose to buy through their employer, typically paid via payroll deductions—examples include vision, dental, life, disability, accident, and pet insurance. They matter to investors because uptake affects a company’s total compensation cost, employee retention and productivity, and the revenue and risk profile of insurers and benefits providers; think of them as optional add‑ons at checkout that influence both workforce stability and sales for benefit vendors.

hospital indemnity financial

Hospital indemnity is a type of insurance policy that pays a fixed cash benefit when an insured person is admitted to a hospital or receives specific inpatient care, much like a small, predetermined payout each time someone has a hospital stay. For investors, uptake rates, claim frequency and benefit levels affect an insurer or benefits-provider’s revenue and profit margins and signal how sensitive a business may be to medical cost trends and employer health-plan decisions.

auto-adjudication technical

Auto-adjudication is an automated process where software evaluates and decides insurance claims, benefit requests, or similar transactions without human review, applying preset rules and data checks to accept, reject, or price a claim. For investors, higher auto-adjudication rates usually mean faster cash flow, lower administrative costs and more predictable operations—like a self-checkout speeding up transactions—though it can also concentrate compliance and accuracy risk if not properly managed.

loss ratios financial

Loss ratios measure how much an insurer pays out in claims compared with the premiums it collects, expressed as a percentage. Think of it like tracking how much a repair shop spends fixing customers’ cars versus the money received for service: a high loss ratio suggests underwriting or pricing problems and squeezes profit, while a low ratio suggests room for profit or more competitive pricing. Investors use it to gauge an insurer’s profitability, pricing adequacy and risk exposure.

New collaboration brings intelligent claims monitoring technology to Alight’s clients and their employees, helping ensure employees capture the full value of their voluntary benefits coverage

CHICAGO--(BUSINESS WIRE)-- Alight, Inc. (NYSE: ALIT), a leading benefits administration provider of health, wealth, leave and point solutions, today announced a strategic collaboration with VB Scout, a technology company pioneering voluntary benefits claims integration. Through this relationship, Alight will integrate VB Scout’s proprietary medical claims integration technology into its benefits administration offering, enabling proactive outreach to employers and their employees who may be eligible to file voluntary benefits claims they might otherwise overlook.

At the center of the collaboration is VB Scout’s claims integration engine, which synthesizes three critical data sources: medical claims data, voluntary benefits plan documents, and employee eligibility files. By analyzing these data sets together, the technology identifies claims that may qualify for reimbursement under voluntary benefit policies, including accident, critical illness, hospital indemnity and wellness coverage. When a qualified claim is detected, employees receive timely, personalized notifications prompting them to file claims, helping close the persistent gap between voluntary benefits enrollment and utilization.

“Voluntary benefits are only as valuable as the claims employees actually file — and far too often, those claims go unfiled because employees don’t know they qualify or simply forget they have coverage,” said Karen Frost, Senior Vice President, Health and Navigation Solution Leader at Alight. “By bringing VB Scout’s claims integration capabilities into the Alight Worklife^® platform, we’re putting powerful, data-driven support behind every employee’s benefits so that the coverage they’ve enrolled in truly works for them when it matters most.”

Alight, which serves more than 30 million people, will offer the solution through the Alight Worklife^® platform, powered by VB Scout’s claims integration technology. VB Scout’s technology has demonstrated measurable results for their clients, driving a 30–45% increase in claims paid and up to a 10% lift in loss ratios through notification-based outreach, with an additional 10% improvement when auto-adjudication is enabled.

“Claims integration is the next evolution in voluntary benefits and Alight is the ideal organization to help bring it to scale,” said Bill Kampine, Co-Founder, VB Scout. “Our technology is designed to ensure that when an employee pays for a benefit, they receive the full value of that coverage. Together with Alight, we can deliver that promise to millions more employees across the country.”

Beyond the impact on individual employees, this collaboration delivers powerful analytics to employers, brokers, and carriers by creating best practices for benchmarking plan value, tracking loss ratios and remediation. VB Scout’s Identified Claims Value^SM (ICV) reporting enables stakeholders to assess how voluntary benefit plans are performing relative to qualified claims occurring in the medical plan, including identifying employees who are not yet enrolled but would benefit from coverage. These insights help support more informed decision-making to better optimize outcomes.

This collaboration reflects Alight’s ongoing focus on using data and technology to support a more connected and personalized benefits experience. Claims integration extends benefits administration beyond enrollment by helping employees better understand and use their benefits throughout the year. Through the Alight Worklife® platform, Alight delivers timely, relevant benefits insights to employers and employees at key points across the benefits lifecycle, from open enrollment onward.

About Alight Solutions

Alight is a leading benefits administration provider of health, wealth, leave and point solutions for many of the world’s largest organizations and over 30 million people. Through the administration of employee benefits, Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management, and navigation. The Alight Worklife® platform empowers employers to gain deeper insight into their workforce and engage employees throughout life’s most important moments with personalized benefits management and data-driven insights, leading to increased wellbeing, engagement, and productivity. Learn more at alight.com.

About VB Scout

VB Scout is a technology-driven company reshaping the voluntary benefits landscape. Leveraging advanced big data technology, VB Scout enhances the voluntary benefits experience for insureds, employers, brokers and consultants, and carriers. Its claims integration technology synthesizes multiple data sources to proactively alert members and insurance carriers of claims eligible for reimbursement, maximizing the value of voluntary benefits one claim at a time. For more information, visit vbscout.com or contact sales@vbscout.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260305559122/en/

Media Contact for Alight:

Mariana Fischbach

Mariana.Fischbach@alight.com

Media Contact for VB Scout:

Nicole Hawthorne

nicole@vbscout.com

Source: Alight Solutions