Altigen Wins Over Customers with CoreEngage
Altigen Communications Inc. (OTCQB:ATGN) has received 100% positive customer feedback for CoreEngage, its native Microsoft Teams contact center solution launched in Q3 2024. The platform has been successfully deployed across various sectors including legal services, manufacturing, education, engineering, and medical technology.
CoreEngage integrates seamlessly with Teams Phone and Microsoft 365, offering voice routing, queuing, and multi-channel capabilities including Chat, Email, SMS, WhatsApp, and Facebook Messaging. The solution leverages Azure AI for advanced features like sentiment analysis, conversation summaries, language translation, and quality management.
The company sees significant potential in the financial services market, particularly among its existing base of over 1,500 banks and credit unions currently using Altigen's IVR and UCaaS platforms. CoreEngage is distributed through Altigen's global partner network.
Altigen Communications Inc. (OTCQB:ATGN) ha ricevuto un feedback completamente positivo dai clienti per CoreEngage, la sua soluzione nativa per contact center su Microsoft Teams lanciata nel terzo trimestre del 2024. La piattaforma è stata implementata con successo in diversi settori, tra cui servizi legali, manifatturiero, istruzione, ingegneria e tecnologia medica.
CoreEngage si integra perfettamente con Teams Phone e Microsoft 365, offrendo funzionalità di instradamento vocale, gestione delle code e capacità multicanale come Chat, Email, SMS, WhatsApp e Facebook Messaging. La soluzione sfrutta Azure AI per funzionalità avanzate quali analisi del sentiment, riepiloghi delle conversazioni, traduzione linguistica e gestione della qualità.
L’azienda individua un grande potenziale nel mercato dei servizi finanziari, in particolare tra la sua base esistente di oltre 1.500 banche e cooperative di credito che già utilizzano le piattaforme IVR e UCaaS di Altigen. CoreEngage viene distribuito attraverso la rete globale di partner di Altigen.
Altigen Communications Inc. (OTCQB:ATGN) ha recibido comentarios 100% positivos de los clientes por CoreEngage, su solución nativa para centros de contacto en Microsoft Teams lanzada en el tercer trimestre de 2024. La plataforma se ha desplegado con éxito en diversos sectores, incluyendo servicios legales, manufactura, educación, ingeniería y tecnología médica.
CoreEngage se integra perfectamente con Teams Phone y Microsoft 365, ofreciendo enrutamiento de voz, gestión de colas y capacidades multicanal como Chat, Email, SMS, WhatsApp y Facebook Messaging. La solución utiliza Azure AI para funciones avanzadas como análisis de sentimientos, resúmenes de conversaciones, traducción de idiomas y gestión de calidad.
La compañía ve un gran potencial en el mercado de servicios financieros, especialmente entre su base actual de más de 1,500 bancos y cooperativas de crédito que utilizan las plataformas IVR y UCaaS de Altigen. CoreEngage se distribuye a través de la red global de socios de Altigen.
Altigen Communications Inc. (OTCQB:ATGN)는 2024년 3분기에 출시된 Microsoft Teams 네이티브 컨택 센터 솔루션 CoreEngage에 대해 100% 긍정적인 고객 피드백을 받았습니다. 이 플랫폼은 법률 서비스, 제조, 교육, 엔지니어링, 의료 기술 등 다양한 분야에 성공적으로 도입되었습니다.
CoreEngage는 Teams Phone과 Microsoft 365와 원활하게 통합되어 음성 라우팅, 대기열 관리 및 채팅, 이메일, SMS, WhatsApp, Facebook 메시징 등 다중 채널 기능을 제공합니다. 이 솔루션은 Azure AI를 활용해 감정 분석, 대화 요약, 언어 번역 및 품질 관리와 같은 고급 기능을 지원합니다.
회사는 현재 Altigen의 IVR 및 UCaaS 플랫폼을 사용하는 1,500개 이상의 은행 및 신용조합을 포함한 금융 서비스 시장에서 큰 잠재력을 보고 있습니다. CoreEngage는 Altigen의 글로벌 파트너 네트워크를 통해 배포됩니다.
Altigen Communications Inc. (OTCQB:ATGN) a reçu des retours clients 100 % positifs pour CoreEngage, sa solution native de centre de contact Microsoft Teams lancée au troisième trimestre 2024. La plateforme a été déployée avec succès dans divers secteurs, notamment les services juridiques, la fabrication, l'éducation, l'ingénierie et la technologie médicale.
CoreEngage s'intègre parfaitement à Teams Phone et Microsoft 365, offrant des fonctionnalités de routage vocal, de mise en file d'attente et multicanal, incluant Chat, Email, SMS, WhatsApp et Facebook Messaging. La solution exploite Azure AI pour des fonctionnalités avancées telles que l'analyse des sentiments, les résumés de conversations, la traduction linguistique et la gestion de la qualité.
L'entreprise entrevoit un fort potentiel sur le marché des services financiers, particulièrement parmi sa base existante de plus de 1 500 banques et coopératives de crédit utilisant actuellement les plateformes IVR et UCaaS d'Altigen. CoreEngage est distribué via le réseau mondial de partenaires d'Altigen.
Altigen Communications Inc. (OTCQB:ATGN) hat für CoreEngage, seine native Microsoft Teams Contact Center-Lösung, die im dritten Quartal 2024 eingeführt wurde, 100 % positives Kundenfeedback erhalten. Die Plattform wurde erfolgreich in verschiedenen Branchen eingesetzt, darunter Rechtsdienstleistungen, Fertigung, Bildung, Ingenieurwesen und Medizintechnik.
CoreEngage integriert sich nahtlos mit Teams Phone und Microsoft 365 und bietet Sprachweiterleitung, Warteschlangenverwaltung sowie Multichannel-Funktionen wie Chat, E-Mail, SMS, WhatsApp und Facebook Messaging. Die Lösung nutzt Azure AI für fortschrittliche Funktionen wie Sentiment-Analyse, Gesprächszusammenfassungen, Sprachübersetzung und Qualitätsmanagement.
Das Unternehmen sieht großes Potenzial im Finanzdienstleistungsmarkt, insbesondere bei seiner bestehenden Basis von über 1.500 Banken und Kreditgenossenschaften, die derzeit Altigens IVR- und UCaaS-Plattformen verwenden. CoreEngage wird über Altigens globales Partnernetzwerk vertrieben.
- 100% positive customer feedback on CoreEngage implementation
- Large existing customer base of 1,500+ banks and credit unions as potential CoreEngage clients
- Integration with Microsoft Teams and Azure AI provides advanced capabilities at competitive costs
- Multi-channel support including voice, chat, email, SMS, WhatsApp, and Facebook Messaging
- None.
AI Powered, Omni-Channel Contact Center Solution for Microsoft Teams
NEWARK, CA / ACCESS Newswire / May 14, 2025 / Altigen Communications Inc. (OTCQB:ATGN), a leading Silicon Valley-based provider of cloud-based Customer Experience (CXaaS) solutions built on Microsoft technologies, today announced
Launched in Q3 2024, CoreEngage has been winning over agents and supervisors with its robust capability and ease of use. To date, CoreEngage has been deployed to organizations in legal services, manufacturing, education, engineering, and medical technology. "We worked with Altigen to implement a 100+ agent contact center for one of the largest school districts in the U.S.," said Rick Wilson, Ed Tech Consultant. "Everyone agreed it was one of the smoothest projects in memory. The agents and managers were able to quickly come up to speed and since it runs within Microsoft Teams, it's very easy to use."
While CoreEnage appeals to customers across industries, the financial services market sees significant benefits. Many of these organizations are using on-premises PBX systems with "bolt on" contact center applications. CoreEngage is a natural fit as they focus on improving customer service, migrating to the cloud, and leveraging their investments in Microsoft technologies. Just as importantly, Altigen counts well over 1,500 banks and credit unions as customers on our IVR and UCaaS platforms. These customers are prime candidates for the CoreEngage native Teams CCaaS solution.
"We've been meeting with a number of banks and credit unions who are at a crossroads," said Altigen VP of Sales, Mike Plumer. "For years they've spent money on legacy systems and now they have an opportunity to replace their PBX with Teams Phone and Microsoft 365. This creates the opportunity for Altigen to perform the PBX to Teams migration and implement CoreEngage, as most financial institutions require a contact center." With Altigen, companies can better manage costs and significantly improve their customer engagement capabilities by leveraging Microsoft 365, Azure AI, Teams and CoreEngage."
CoreEngage seamlessly adds voice routing & queuing into Teams while making it easy to add additional channels such as Chat, Email, SMS, WhatsApp and Facebook Messaging. "Additionally, we leverage Azure AI for advanced capabilities such as sentiment analysis, conversation summaries, language translation and quality management," said Altigen CEO, Jerry Fleming. "Because it's an AI enabled native Teams solution, we're able to deliver very advanced capabilities cost effectively. CoreEngage completes our comprehensive services for Teams Phone."
CoreEngage is available through Altigen's global network of business partners.
About Altigen Technologies
Altigen Technologies (OTCQB:ATGN) is focused on driving digital transformation in today's modern workplace. Our Cloud Communications solutions and Technology Consulting services empower companies of all sizes to elevate customer engagement, increase employee productivity and improve operational efficiency. We're headquartered in Silicon Valley with operations strategically located in five countries spanning three continents. For more information, call 1-888-ALTIGEN or visit our website at www.altigen.com.
Safe Harbor Statement
This press release contains forward‐looking information. The statements are based on reasonable assumptions, beliefs and expectations of management and the Company provides no assurance that actual events will meet management's expectations. Furthermore, the forward-looking statements contained in this press release are based on the Company's views of future events and financial performances which are subject to known and unknown risks and uncertainties including, but not limited to, statements regarding the Company's operational improvements, performance enhancements, AI solution development, and expectations for sustainable growth. There can be no assurances that the Company will achieve the expected results, and actual results may be materially different than expectations and from those stated or implied in forward-looking statements.
Please refer to the Company's most recent Annual Report filed with the OTCQB over-the-counter market for a further discussion of risks and uncertainties. Any forward-looking statement made by us in this press release is based only on information currently available to us and speaks only as of the date on which it is made. The Company does not undertake any obligation to update any forward-looking statements.
CONTACT:
Mike Plumer
VP of Sales
sales@altigen.com
SOURCE: Altigen Technologies
View the original press release on ACCESS Newswire
FAQ
What is Altigen's CoreEngage and how does it work with Microsoft Teams?
Which industries are currently using Altigen's CoreEngage solution?
What AI capabilities does ATGN's CoreEngage offer?
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When was CoreEngage launched by ATGN?
