American Water Offers Convenient Ways for Customers to Pay Their Bills

Rhea-AI Summary

American Water (NYSE: AWK) on April 2, 2026 reminded customers of expanded, secure bill-pay options via its MyWater portal and website. Customers can now use Apple Pay, Google Pay, Venmo, PayPal or PayPal Credit for one-time payments or Auto Pay. A $1.95 online transaction fee may apply. MyWater supports alerts, account management and Auto Pay enrollment. Alternative options include pay by mail, pay in person, and 24/7 pay-by-phone at 1-855-748-6066. Customer assistance programs are available for customers facing financial hardship.

News Market Reaction – AWK

+0.99%

+0.99% Session close to close

In the Apr 2 session, AWK gained 0.99%, reflecting a mild positive market reaction.

Data tracked by StockTitan Argus on the day of publication.

Market Context

This announcement highlights expanded digital payment options through MyWater, including new methods...

Analysis

This announcement highlights expanded digital payment options through MyWater, including new methods and a stated $1.95 online transaction fee, along with multiple mail, in-person, and phone channels. It also emphasizes customer assistance programs for those facing financial hardship. In the context of recent infrastructure investments and service communications, this fits AWK’s focus on customer experience. Investors may track future updates on capital spending, rate cases, and merger progress for more material catalysts.

Key Figures

Online transaction fee: $1.95 Bill pay phone number: 1-855-748-6066 Phone payment hours: 24 hours a day +1 more

4 metrics

Online transaction fee $1.95 Fee that may apply to online bill payments via MyWater

Bill pay phone number 1-855-748-6066 Number to pay bills by phone

Phone payment hours 24 hours a day Availability of pay-by-phone option

Phone payment days 7 days a week Availability of pay-by-phone option

Historical Context

5 past events · Latest: Mar 31 (Neutral)

Pattern 5 events

Date	Event	Sentiment	24h Move	Catalyst
Mar 31	Treatment operations update	Neutral	+0.5%	Return to chloramine disinfectant after temporary chlorine use in New Jersey plants.
Mar 31	Customer alerts outreach	Neutral	+0.5%	Urged Illinois customers to use MyWater for emergency and service notifications.
Mar 30	Corporate milestone, capex	Positive	+1.4%	Marked 140 years of service and highlighted up to $48B planned investments.
Mar 26	WV infrastructure upgrade	Positive	+2.2%	Announced $815,000 Huntington project within broader $129M state investment plan.
Mar 25	WV pipe replacement	Positive	+0.8%	Announced $560,000 Dunbar project tied to wider 2026 infrastructure spending.

24h Move is the share-price change in the day after each event; other market factors may also have contributed.

Pattern Detected

Recent operational and customer-focused news items have generally coincided with modestly positive price moves.

Recent Company History

Over late March 2026, AWK issued several operational updates: infrastructure investments in West Virginia and routine treatment changes in New Jersey, plus customer communication initiatives in Illinois. These items, along with a corporate milestone release highlighting 140 years of service and long-term investment plans, all saw modestly positive next-day reactions between about 0.5% and 2.2%. Today’s announcement on expanded digital payment options and customer assistance fits this pattern of service-focused, incremental updates.

AI-generated analysis. How Rhea-AI works. Not financial advice.

See more from StockTitan in Google Search and AI answers. Adds StockTitan as a preferred source · opens Google

Add on Google Not now

Payment Assistance Programs Are Available for Customers Facing Financial Difficulties

CAMDEN, N.J., April 2, 2026 /PRNewswire/ -- American Water (NYSE: AWK), the largest regulated water and wastewater utility company in the U.S., wants to remind customers that it provides secure and convenient bill payment options through its online portal, MyWater. The company recently broadened its platform to accept Apple Pay, Google Pay, Venmo, PayPal or PayPal Credit when enrolling in its Auto Pay program or making a one-time payment to make it easier for customers to pay their bills.

"American Water is dedicated to providing safe, clean, reliable and affordable drinking water and wastewater services to customers and the communities we serve, and part of that commitment is providing great customer service," said Matthew Prine, VP, Chief Customer Officer, American Water. "We recognize that customers have different needs and preferences when paying their bills, so we offer a variety of payment methods as well as customer assistance for those experiencing financial constraints."

American Water offers these online bill payment options:

• Customers with a MyWater account:
  • Pay with Apple Pay, Google Pay, Venmo, PayPal or PayPal Credit via MyWater. Choose a one-time payment or set up Auto Pay. A $1.95 fee for online transactions may apply.
  • Pay Automatically: Save time and postage by enrolling in American Water's Auto Pay program and your bill will be paid on time, every time. To enroll, log on to MyWater. A $1.95 fee for online transactions may apply.
• Customers without a MyWater account:
  • Visit amwater.com/billpay. Have your account number handy, as you will need it to pay your bill. A $1.95 fee for online transactions may apply.
  • Sign up for a MyWater account today to pay online or enroll in Auto Pay. MyWater also enables customer account management, including the ability to receive emergency and non-emergency alerts by phone, email or text.

The company also offers additional bill payment options:

• Pay By Mail: Send a check or money order along with the payment stub to the address provided on the bill. Please do not include cash, staples or paper clips.
• Pay In Person: Pay at one of the authorized payment locations. Visit https://amwater.com/corp/Customers-and-Communities/billing-payment-info and select "Pay In Person" to find the nearest location.
• Pay By Phone: Call 1-855-748-6066 to pay 24 hours a day, 7 days a week. Have the account number ready to share. A $1.95 transaction fee may apply.

Find all of American Water's payment options and additional details here: https://amwater.com/corp/Customers-and-Communities/billing-payment-info.

For customers experiencing financial hardship, American Water offers customer assistance programs. For more information, including eligibility, how to enroll and contact information, visit https://amwater.com/corp/Customers-and-Communities/customer-assistance-programs.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water's approximately 7,000 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, X and Instagram.

View original content to download multimedia:https://www.prnewswire.com/news-releases/american-water-offers-convenient-ways-for-customers-to-pay-their-bills-302731758.html

SOURCE American Water

FAQ

What new payment methods did American Water (AWK) add on April 2, 2026?

American Water added Apple Pay, Google Pay, Venmo, PayPal and PayPal Credit for MyWater payments. According to the company, these options apply to one-time payments and Auto Pay enrollment to increase convenience for customers.

Does American Water (AWK) charge a fee for online bill payments via MyWater?

Yes, a $1.95 online transaction fee may apply for payments made through MyWater or the online billpay page. According to the company, the fee covers processing when using accepted digital payment methods.

How can AWK customers enroll in Auto Pay and what does it do?

Auto Pay enrolls customers to pay bills automatically on each due date to avoid missed payments. According to the company, customers enroll via MyWater and can use supported digital payment methods for recurring payments.

What options exist for AWK customers without a MyWater account?

Customers without MyWater can visit amwater.com/billpay and pay using their account number, with a possible $1.95 fee. According to the company, this allows one-time payments without creating a MyWater account.

What assistance is available for American Water (AWK) customers facing financial hardship?

American Water offers customer assistance programs with eligibility and enrollment details online. According to the company, information and contact steps are available on its customer assistance webpages for those needing support.