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American Water Works Company, Inc. reports developments tied to its regulated water and wastewater utility operations across the United States. The company provides drinking water and wastewater services to about 14 million people through regulated operations in 14 states and on 18 military installations, with operating subsidiaries including California American Water, Pennsylvania American Water, Maryland American Water, Virginia American Water, Illinois American Water, Iowa American Water and Tennessee American Water.
News for AWK commonly covers annual water quality and Consumer Confidence Reports, state-level service updates, infrastructure investment, public utility rate proceedings, drinking water standards, community programs and subsidiary activity in local service territories. Updates also reference the company’s long operating history and its role in regulated water and wastewater service delivery.
Illinois American Water (NYSE:AWK) on April 7, 2026 outlined multiple convenient bill-payment options for customers, centered on the online MyWater portal. MyWater enables one-time payments, Auto Pay enrollment, and supports Apple Pay, Google Pay, Venmo, PayPal and PayPal Credit.
The company also lists traditional alternatives: pay by mail, pay in person at authorized locations, or pay by phone (1-855-748-6066). Customer assistance programs and emergency/non-emergency alerts are available via MyWater.
American Water (NYSE: AWK) will release 2026 first quarter results after market close on April 29, 2026 and will host an earnings conference call and webcast on April 30, 2026 at 9:00 a.m. ET.
Executives John Griffith, David Bowler and Cheryl Norton will present and take questions. Audio webcast, presentation slides and a one-year replay will be available on the company Investor Relations website.
Indiana American Water (AWK) will build a second PFAS drinking water treatment facility in Terre Haute with an estimated budget of approximately $19 million. An Indiana State Revolving Fund loan of about $14 million will cover a sizable portion. Groundbreaking is expected summer 2026 with completion targeted for mid-2028. The project will use proven granular activated carbon (GAC) technology like the Charlestown system that began operating in November 2025, and Reynolds Construction is selected as contractor.
Illinois American Water (NYSE:AWK) on April 6, 2026 launched a pilot to proactively connect eligible customers with monthly water and wastewater bill discounts of 10%-80%. The pilot uses text outreach via Promise for quick eligibility screening and streamlined enrollment into the Income-Based Discount Program administered by Dollar Energy Fund.
Customers can also call 1-888-282-6816 or visit illinoisamwater.com/customerassistance to apply or learn about other assistance options including H2O Help to Others, payment arrangements, and budget billing.
New Jersey American Water (NYSE:AWK) will resume using chloramines at its Raritan-Millstone (Bridgewater) and Canal Road (Somerset) treatment plants the week of April 20, 2026. The plants serve customers across Essex, Hunterdon, Mercer, Middlesex, Morris, Somerset and Union counties.
The company temporarily used chlorine for about ten weeks during routine maintenance; customers who noticed a chlorine taste or smell should see it subside when chloramines are restored. For more information, visit the company's customer resources.
West Virginia American Water (NYSE:AWK) announced a $420,000 infrastructure upgrade on 2nd Avenue in North Charleston to replace 900 feet of aging pipe with a 6-inch PVC main.
Work runs weekdays 7:00 a.m.–5:00 p.m., aims to finish by end of April with final street restoration in spring 2026, and may cause temporary service interruptions and traffic restrictions.
The project is part of a >$129 million 2026 statewide upgrade plan; the company has invested >$805 million and installed 168 miles of new main over the past decade.
American Water (NYSE: AWK) on April 2, 2026 reminded customers of expanded, secure bill-pay options via its MyWater portal and website. Customers can now use Apple Pay, Google Pay, Venmo, PayPal or PayPal Credit for one-time payments or Auto Pay. A $1.95 online transaction fee may apply. MyWater supports alerts, account management and Auto Pay enrollment. Alternative options include pay by mail, pay in person, and 24/7 pay-by-phone at 1-855-748-6066. Customer assistance programs are available for customers facing financial hardship.
Pennsylvania American Water (NYSE:AWK) invested $722 million in 2025 to upgrade water and wastewater systems across 38 counties and 436 communities in Pennsylvania. About $638 million supported water improvements and $84 million supported wastewater, funding mains, tanks, meters, service lines and lead replacements.
Investments included nearly 93 miles of new water main, more than 16 miles of wastewater main, rehabilitation and new tanks, 3,162 new meters and replacement of 45,236 meters, and funded over 7,220 jobs.
New Jersey American Water (NYSE: AWK) will resume using chloramines at its Swimming River (Colts Neck) and Jumping Brook (Neptune) water treatment plants the week of April 13, 2026. The plants serve customers in portions of Monmouth and Ocean counties.
In mid‑February the company temporarily switched to chlorine for about eight weeks as part of routine maintenance. Customers may have noticed a slight chlorine taste and smell during that period; the taste and smell are expected to subside after the return to chloramine. For more information about chloramine use, visit the company's website.
Illinois American Water (NYSE:AWK) urges customers to update contact details in the MyWater portal to receive emergency and service alerts, including water main replacements and flushing. Customers can edit alert settings, view active alerts, or register for MyWater using an account number.
The release notes assistance programs for qualifying customers, new income guidelines effective July 1, 2025, and provides contacts: Dollar Energy at 888-282-6816 and customer assistance at 800-422-2782.