American Water Works Company, Inc. reports developments tied to its regulated water and wastewater utility operations across the United States. The company provides drinking water and wastewater services to about 14 million people through regulated operations in 14 states and on 18 military installations, with operating subsidiaries including California American Water, Pennsylvania American Water, Maryland American Water, Virginia American Water, Illinois American Water, Iowa American Water and Tennessee American Water.
News for AWK commonly covers annual water quality and Consumer Confidence Reports, state-level service updates, infrastructure investment, public utility rate proceedings, drinking water standards, community programs and subsidiary activity in local service territories. Updates also reference the company’s long operating history and its role in regulated water and wastewater service delivery.
American Water (AWK) has selected VertexOne's VXconnect platform to deliver a modern, mobile-first digital customer experience across its multistate operations.
Serving more than 14 million people in 14 states, American Water chose VXconnect for its utility-sector focus, record with water utilities, and scalable, modular architecture that can expand with new customer populations. VXconnect will provide a dedicated mobile app, American Water's first, enabling customers to manage payments, view usage, request services, and receive electronic bills and digital communications. Built-in conservation and usage analytics are intended to support personalized insights, customer satisfaction, and American Water's sustainability goals.
American Water (AWK) subsidiary Indiana American Water opened a new $2.2 million American Water Training Center at its Northwest Indiana campus in Gary.
The outdoor “mini-city” facility at 650 Madison Street will provide hands-on training in excavation, traffic control, water main work, confined-space procedures, meter installation and hydrant and main repair to support safe, reliable and affordable water service. The opening also launches the statewide Flow Forward workforce development program, which connects students with water, wastewater, engineering, technology, operations and skilled trades careers. The new center is part of nearly $38 million in recent infrastructure and facility investments in Gary.
Tennessee American Water (AWK) will begin service line material verification in parts of its Citico Service District the week of September 28, 2026. The work will take place over several months in selected areas of Chattanooga, East Ridge, Lookout Mountain, Red Bank and Rossville, GA to identify and document water service line materials, focusing on lines currently listed as unknown in company records.
This project supports updated U.S. EPA lead and copper rules and will help build a baseline inventory needed to meet the requirement to replace all lead service lines by 2037. Crews from engineering partner CDM Smith and its contractor will dig small test holes near meter pits, leave door hangers with findings and restore any disturbed areas. Customers will receive advance notification, do not need to be home, and water service will not be disrupted. The company states that its water meets all drinking water quality standards, including those for lead.
Kentucky American Water (AWK) has completed water main replacement projects in Lexington’s North Limestone, Euclid and Fontaine areas. The upgraded mains replace aging infrastructure to improve system resiliency, fire protection, and reduce the risk of service interruptions for customers. With utility work finished, the City of Lexington will handle most final restoration and paving, while Kentucky American Water will pave Euclid Avenue after September 18 at the City’s request.
American Water (AWK)/b) and the City of Camden marked the 25th anniversary of the September 11, 2001 attacks with a memorial event at RCA Pier Park in Camden, N.J. The commemoration included a ceremonial program and the installation of 2,977 American flags, each representing a life lost, by company and city employee volunteers alongside first responders.The flags will remain on display for about one week before being donated to Camden County Veteran Affairs for use in Veterans Day and other commemorative events.
New Jersey American Water (AWK) received New Jersey BPU approval for new water and wastewater rates and a PFAS Litigation Universal Surcredit (PLUS), effective September 15, 2026.
The decision supports a $68 million annual revenue increase tied to more than $1.4 billion in ongoing upgrades across treatment, transmission and distribution systems, including nearly 120 miles of main replacement, continued lead service line work and PFAS-related treatment projects. Average residential water customers using about 5,700 gallons per month will see bills rise by about $4, while eligible customers will receive a separate $9.88 monthly PLUS credit for 12 months, leading to an average net bill reduction of nearly $6. Residential wastewater bills will rise about $4 monthly; combined water and wastewater customers will see an average increase of nearly $8, offset by the PLUS credit to an approximate net $2 monthly reduction for 12 months.
The BPU also approved a mechanism to return more than $79 million in PFAS litigation proceeds and interest via the PLUS credit and future one-time bill credits.
West Virginia American Water (AWK) will invest $275,000 in a water infrastructure project on Thompson Avenue in Bluefield, replacing 600 feet of aging pipe with 2-inch PVC main by the end of October 2026.
The work, running from Walton Avenue to Maryland Avenue, will occur Monday through Friday between 7:30 a.m. and 5:30 p.m., with traffic restrictions in place and final street restoration in fall 2026. This project is part of a broader plan to invest more than $129 million in infrastructure upgrades across West Virginia in 2026. Over the past decade, the company has invested over $805 million, including more than 168 miles of new water main.
American Water (AWK), through its Illinois American Water business, hosted Illinois legislators at the Streator Water Treatment Plant to showcase infrastructure upgrades and water treatment practices.
Lawmakers toured the facility and heard about recent projects, including a $4.1 million ultraviolet treatment system and $3.7 million in water plant filter improvements completed in 2024. Illinois American Water reports investing $26.5 million over the past five years in the Streator plant and distribution system, which serves about 7,600 customers.
American Water (AWK), through subsidiary Missouri American Water, completed the $34.5 million acquisition of the City of Neosho’s water and wastewater systems on September 3, 2026.
The systems serve approximately 5,400 water and 5,400 wastewater customers, and 25 existing utility employees are joining Missouri American Water. The Neosho City Council unanimously approved the sale on August 19, 2025, and the Missouri Public Service Commission approved the transaction on June 24, 2026.
Subject to PSC approval, Missouri American Water plans to invest about $35 million over the next five years in infrastructure upgrades. Planned projects include facility improvements, replacing water and wastewater mains, identifying and replacing all lead and galvanized service lines, upgrading aging mains, integrating leak-detection and compliance technology, and replacing the Buffalo Creek lift station. Neosho customers will gain access to expanded customer service options and assistance programs.
California American Water (AWK) has started the Lincoln Oaks Water Main Replacement Project, an $8.6 million infrastructure upgrade to improve water service reliability for about 245 customers in the Sylvan Park neighborhood of Citrus Heights.
The project replaces aging backyard mains, relocates key components to public streets for easier maintenance, and adds individual water meters to support visibility into water use and future efficiency efforts. Construction began in August 2026 and is expected to continue through June 2027 within the area bounded by Auburn Boulevard, Cotillion Way, Sylvan Middle School, and the Westchester and Grenola area.