Bandwidth Partners with New Agentforce Contact Center

Rhea-AI Summary

Bandwidth (NASDAQ:BAND) announced a partnership to provide voice and messaging infrastructure for Salesforce's newly launched Agentforce Contact Center on March 27, 2026. Bandwidth will extend its Communications Cloud and Maestro orchestration software to support CRM-native, AI-driven contact center workflows with global reach and low latency.

The collaboration positions Bandwidth as a foundational infrastructure provider for AI-powered, customer-360 engagement while emphasizing quality of service, reliability and faster innovation cycles.

Key Figures

Notes repurchased: $100M Notes prior balance: $250M Notes remaining: $150M +5 more

8 metrics

Notes repurchased $100M Partial repurchase of 0.50% convertible notes due 2028

Notes prior balance $250M Issued balance of 0.50% convertible notes before repurchase

Notes remaining $150M Outstanding 0.50% convertible notes after repurchase

Adjusted EBITDA $25M Record Q4 2025 Adjusted EBITDA

Free cash flow $31M Q4 2025 free cash flow

Revenue $754M Full year 2025 revenue

GAAP net loss $13M Full year 2025 GAAP net loss

Share repurchase authorization $80M Board-authorized buyback program

Market Reality Check

Price: $16.83 Vol: Volume 213,370 is below t...

low vol

$16.83 Last Close

Volume Volume 213,370 is below the 20-day average of 452,802, suggesting a modest initial response to the partnership headline. low

Technical Price $17.25 is trading above the 200-day MA of $15.02, indicating a pre-existing upward trend into this partnership news.

Peers on Argus

BAND gained 0.82% with below-average volume, while momentum peers like TLS and A...

2 Up

BAND gained 0.82% with below-average volume, while momentum peers like TLS and ALLT showed upside moves. Mixed moves across listed software peers and a scanner flag on only two names support a company-specific read for this news.

Historical Context

5 past events · Latest: Mar 02 (Positive)

Pattern 5 events

Date	Event	Sentiment	Move	Catalyst
Mar 02	Debt repurchase	Positive	+2.0%	Repurchase of $100M 0.50% notes, reducing convertible debt outstanding.
Feb 24	AI research report	Neutral	-1.2%	Survey on EMEA AI adoption, security, and regulatory readiness priorities.
Feb 19	Earnings results	Positive	+11.9%	Strong Q4 results, record Adjusted EBITDA, free cash flow and 2026 guidance.
Jan 29	Earnings date set	Neutral	+0.1%	Announcement of Q4 and full-year 2025 earnings release and call details.
Jan 23	Growth milestone	Positive	+5.1%	Relay unit highlights 461% three-year revenue growth and strategic expansion.

Pattern Detected

Recent history shows positive price alignment on fundamentally supportive events such as strong earnings, debt reduction, and high-growth milestones, while neutral or research-oriented announcements have produced mixed or negative reactions.

Recent Company History

Over the last several months, Bandwidth has focused on strengthening fundamentals and capital structure. On Feb 19, 2026, it reported full-year $754M revenue, record Adjusted EBITDA, and authorized an $80M repurchase, which coincided with a strong positive move. On Mar 2, 2026, it announced partial repurchases of convertible notes, further de-levering the balance sheet. Earlier AI and communications research, plus high-growth metrics at Relay, also tied to constructive price responses. Today’s Salesforce partnership fits this trajectory of AI- and cloud-focused positioning.

Market Pulse Summary

This announcement highlights Bandwidth’s role as underlying voice and messaging infrastructure for S...

Analysis

This announcement highlights Bandwidth’s role as underlying voice and messaging infrastructure for Salesforce’s new Agentforce Contact Center, a CRM-native, AI-driven engagement platform. It extends Bandwidth’s Communications Cloud into next-generation customer experience architectures and underscores its history serving leading CCaaS and UCaaS providers. In context of recent earnings strength, debt reduction, and AI-focused initiatives, investors may watch for concrete adoption metrics, incremental revenue disclosures, and additional large-platform partnerships to assess the long-term impact of this collaboration.

Key Terms

crm, agentic ai, contact center as a service (ccaas), unified communications as a service (ucaas), +2 more

6 terms

crm technical

"Built directly into the CRM, it enables enterprises to re-architect customer"

Customer relationship management (CRM) is the set of tools, practices and software companies use to track and manage interactions with customers and potential customers, like an organized digital address book combined with a sales coach. It matters to investors because effective CRM systems can boost sales, improve customer retention and lower marketing costs, which directly affects revenue growth and profit margins — key drivers of a company’s value.

agentic ai technical

"evolving the contact center model for the agentic AI era," said David"

Agentic AI refers to computer systems that can make their own decisions and take actions without needing someone to tell them what to do each time. It's like giving a robot a degree of independence to solve problems or achieve goals on its own, which matters because it could change how we work and interact with technology in everyday life.

contact center as a service (ccaas) technical

"Magic QuadrantTM Leaders in both Contact Center as a Service (CCaaS) and"

A cloud-based service that provides the software and infrastructure companies use to run phone, chat, email and other customer support operations without owning the equipment or data centers. Think of it as renting a fully furnished call center that scales up or down on demand; for investors this matters because it tends to create recurring subscription revenue, predictable margins, faster customer onboarding, and measurable impacts on customer retention and operating costs.

unified communications as a service (ucaas) technical

"Magic QuadrantTM Leaders in both Contact Center as a Service (CCaaS) and Unified Communications"

Unified communications as a service (UCaaS) is a cloud-based package that delivers voice calls, video meetings, instant messaging and basic collaboration tools over the internet instead of through on-site phone systems. It matters to investors because it creates recurring subscription revenue for providers and predictable, scalable communication costs for customers, much like a utility service replacing the need for each business to build its own systems — driving steady cash flow and faster customer adoption.

magic quadrant technical

"supports all the 2025 GartnerⓇ Magic QuadrantTM Leaders in both Contact Center"

A magic quadrant is a two-dimensional chart that places companies in a market into four groups based on how well they perform today and how strong their future plans look; think of it like a map that shows who is leading, who is catching up, who specializes in niches, and who has big ideas but unproven delivery. Investors use it to quickly gauge competitive position, credibility, and potential growth or risk when comparing companies in the same industry.

hyperscalers technical

"The company has a long history of powering hyperscalers and cloud platforms"

Hyperscalers are large technology companies that operate massive computing networks and data centers to provide cloud services, data storage, and online infrastructure at an enormous scale. They are essential to the digital economy because they enable businesses and organizations to handle vast amounts of data and run complex applications efficiently. For investors, hyperscalers represent powerful engines of growth and innovation in the technology sector.

AI-generated analysis. Not financial advice.

Bandwidth has partnered to deliver infrastructure for Salesforce's new CRM-native, AI-driven contact center platform

RALEIGH, N.C., March 27, 2026 /PRNewswire/ -- Bandwidth Inc. (NASDAQ: BAND), a leading global cloud communications software company, announced it has partnered with the newly launched Agentforce Contact Center.

The boundaries between CRM systems, contact centers and agentic AI are beginning to dissolve as enterprises consolidate around unified cloud architectures that connect customer data directly to live engagement. Salesforce's launch of Agentforce Contact Center is leading this market shift. Built directly into the CRM, it enables enterprises to re-architect customer engagement around AI-powered conversations informed by full customer-360 data. The result is smarter, more personalized and more contextual customer interactions powered by the same data that manages the customer relationship.

"Salesforce is taking a bold and visionary step in evolving the contact center model for the agentic AI era," said David Morken, Bandwidth's Co-Founder and CEO. "We are honored to partner with Salesforce to deliver the voice and messaging infrastructure foundation that will help contact centers scale."

As agentic AI begins to orchestrate customer engagement, voice is emerging as the primary interface between enterprises and their customers. In this environment, quality of service, reliability and trust are critical. Bandwidth's owned-and-operated Communications Cloud and Maestro™ orchestration software deliver the performance and global reach AI requires, while enabling faster innovation cycles and superior economics. The company has a long history of powering hyperscalers and cloud platforms to deliver resilient, low-latency voice infrastructure for enterprise-grade deployments. Bandwidth supports all the 2025 Gartner^Ⓡ Magic Quadrant^TM Leaders in both Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS). This Salesforce collaboration extends Bandwidth's Communications Cloud into the next generation of CRM-native engagement platforms, reinforcing Bandwidth's role as foundational infrastructure for AI-driven customer experience.

Salesforce, Agentforce and others are among the trademarks of Salesforce, Inc. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

About Bandwidth Inc.
Bandwidth (NASDAQ: BAND) is a global cloud communications software company that helps enterprises deliver exceptional experiences through voice calling, text messaging and emergency services. Our solutions and our Communications Cloud, covering 65+ countries and over 90 percent of global GDP, are trusted by all the leaders in unified communications and cloud contact centers–including Amazon Web Services (AWS), Cisco, Google, Microsoft, RingCentral, Zoom, Genesys and Five9–as well as Global 2000 enterprises and SaaS builders like Docusign, Uber and Yosi Health. As a founder of the cloud communications revolution, we are the first and only global Communications Platform-as-a-Service (CPaaS) to offer a unique combination of composable APIs, AI capabilities, owner-operated network and broad regulatory experience. Our award-winning support teams help businesses around the world transform their communications every day. For more information, visit Bandwidth.com.

View original content to download multimedia:https://www.prnewswire.com/news-releases/bandwidth-partners-with-new-agentforce-contact-center-302726907.html

SOURCE Bandwidth Inc.

FAQ

What did Bandwidth (BAND) announce about Salesforce Agentforce Contact Center on March 27, 2026?

Bandwidth announced a partnership to supply voice and messaging infrastructure for Salesforce's Agentforce Contact Center. According to the company, Bandwidth's Communications Cloud and Maestro orchestration will support CRM-native, AI-driven contact center workflows with global reach and low latency.

How will Bandwidth's infrastructure support Salesforce's Agentforce platform for BAND investors?

Bandwidth will provide voice and messaging infrastructure and orchestration software to the Agentforce platform. According to the company, this enables performance, reliability, and low-latency voice connections for AI-powered, customer-360 conversations in enterprise deployments.

Does the Bandwidth and Salesforce partnership change Bandwidth's market positioning for BAND shareholders?

The partnership extends Bandwidth's Communications Cloud into CRM-native engagement platforms, reinforcing its infrastructure role. According to the company, the collaboration underscores Bandwidth's ability to power AI-driven customer experience at scale.

What technologies from Bandwidth will be used in Salesforce Agentforce according to Bandwidth?

Bandwidth will use its owned Communications Cloud and Maestro orchestration software to deliver voice and messaging services. According to the company, these components provide the reliability, performance, and global reach agentic AI requires.

Will the Bandwidth and Salesforce collaboration impact contact center quality and AI interactions for BAND customers?

Bandwidth said the collaboration aims to improve quality of service, reliability, and contextual AI-driven conversations. According to the company, integrating voice with customer-360 CRM data enables smarter, more personalized enterprise engagements.