Calix One Delivers Agents and Agentic Workflows To Securely Scale Service Provider Revenue Growth While Reducing OPEX and Churn

Key Terms

agentic workflows technical

Agentic workflows are sequences of tasks where software 'agents' act on their own to move information, make routine decisions, and trigger actions across computer systems with minimal human hand-holding. For investors, they matter because they can cut labor and processing time much like replacing a row of manual cashiers with self‑serving kiosks, improving margins and speed but also introducing new operational, security and regulatory risks that can affect costs, reliability and compliance.

ai-native technical

A company or product described as ai-native is built from the ground up around artificial intelligence rather than having AI added on later; its core processes, user experience and decision-making rely on machine learning models and data pipelines. Like a house designed for wheelchair access versus one retrofitted, ai-native firms can move faster, scale more cheaply and offer unique products or cost advantages—information investors use to judge future growth potential and risk exposure to model, data or regulatory failures.

model context protocol (mcp) technical

The Model Context Protocol (MCP) is a system that helps financial models understand and share information about market conditions and data. It’s like a common language that ensures different tools and models work together smoothly, making predictions and decisions more accurate and consistent.

a2a technical

A2A (account‑to‑account) describes transfers of money directly between bank or payment accounts without using credit cards or intermediaries. Think of it as moving cash from one wallet to another electronically; it can be faster and cheaper than traditional payment routes. Investors care because wider A2A adoption can lower transaction costs, speed cash flows, and change revenue models for banks and payment companies, affecting profitability and competitive dynamics.

arpu financial

ARPU, or Average Revenue Per User, measures how much money a company earns, on average, from each of its customers over a set period. It helps investors understand how effectively a business is generating income from its customer base, similar to calculating how much each customer spends at a store. Higher ARPU often indicates stronger sales per customer and better revenue performance.

net promoter scores technical

Net promoter score is a simple customer loyalty measure based on asking buyers how likely they are to recommend a company’s product or service on a 0–10 scale; answers are grouped into promoters, passives and detractors and the score equals the percentage of promoters minus detractors. Think of it as a word-of-mouth thermometer: a higher score usually signals happier customers who are more likely to keep buying and tell others, while a falling score can warn investors of weaker future sales, higher customer turnover or brand problems.

Leveraging the AI-native Calix One platform, service providers of all sizes can now execute coordinated, AI‑driven workflows across acquisition, experience, and operations—turning real-time context into measurable growth, loyalty, and cost reduction

SAN JOSE, Calif.--(BUSINESS WIRE)-- Calix, Inc. (NYSE: CALX) today announced the launch of secure, private agents and agentic workflows at scale, with all 1,200+ customers live on the third-generation, AI-native Calix One™ platform, powered by Google Cloud. Delivered through Calix Agent Workforce Cloud, these capabilities span the full Calix portfolio, including Service Cloud, Engagement Cloud, and Operations Cloud—to optimize marketing, customer support, and network operations functions—and SmartLife™ across access and subscriber solutions. Service providers regardless of size can now deploy these capabilities as a unified platform or as individual components to scale their success.

After 15 years and more than $2 billion in investment, Calix One is now processing over a petabyte of data daily and executing more than 4.3 billion workflows and operations annually—as the industry’s only AI-native platform. Unlike isolated AI agents, agentic workflows on Calix One orchestrate end‑to‑end execution using unified context, spanning network conditions, subscriber experience, service history, and operational state. This enables service providers to move from static, rules-based workflows to dynamic, context-rich, real-time workflows that adapt situationally and execute against unique goals to accelerate business outcomes. Calix One securely extends this foundation through model context protocol (MCP), integrating third-party data from business systems and ecosystem partners to further extend agentic workflows. Over time, Calix One will expand to deliver secure agent-to-agent (A2A) capabilities—enabling agents to securely determine the right action, sequence tasks intelligently, and carry execution with even greater precision and speed.

The release of Calix agents and agentic workflows began on May 12 and will continue at a rapid pace. Key workflows include:

• Acquire subscribers: Agentic workflows dynamically coordinate targeting, engagement, conversion, and onboarding—enabling service providers to accelerate subscriber growth through differentiated, experience-led journeys across residential, business, and multi-dwelling unit (MDU) markets. Supporting agents include high-value prospect identification, personalized offers, collateral recommendations, campaign performance monitoring, and optimization recommendations.
• Grow revenue: By connecting diagnostics, subscriber context, and experience benchmarks, workflows identify unmet needs and execute next-best actions in real time, in one coordinated motion—turning service moments into revenue opportunities that increase average revenue per user (ARPU) and lifetime value. Supporting agents include segment recommendation and creator, collateral recommendation, and campaign performance monitoring.
• Reduce churn: Continuous analysis of network, service, and experience signals enables earlier issue detection and proactive intervention—improving quality of experience, increasing loyalty, and reducing churn before issues escalate. Supporting agents include churn prediction signal indicator, home network optimization, competitor offering, pricing and promo monitoring with recommended response, and high-risk customer offer campaigns creator.
• Lower network operating costs: Agentic workflows coordinate detection, impact analysis, prioritization, and remediation across domains—reducing time to resolution, preventing outages, and lowering operational costs through faster, more precise execution. Supporting agents include anomaly detection, home network fix, network health, diagnostics and optimization, and monitoring compliant with Broadband Equity, Access, and Deployment (BEAD).
• Reduce subscriber support costs: Automated diagnostics, guided troubleshooting, and personalized self-service streamline support operations—improving first-contact resolution, reducing repeat interactions, and lowering cost-to-serve at scale. Supporting agents include subscriber self-service and troubleshooting, anomaly detection, diagnostics, issue validation, and measurement.

The agentic phase of the Calix platform builds on the first two generations of platform innovation, which have driven 15 years of customer success by helping service providers transform their operations and accelerate delivery of differentiated experiences—so they can compete and win in any market. Calix customers have long demonstrated industry‑leading outcomes, including Net Promoter Scores℠ (NPS®) in the 70s, 80s, and even 90s, higher ARPU, and lower operating costs.

Michael Weening, president and chief executive officer at Calix, said: “Since November 2023, when we began investing to evolve the platform and integrate AI natively into everything we do, we have been building toward this moment to position every customer for success in the AI era. Calix One, our AI-native platform, safeguards the privacy and security of our customers and their subscribers in ways that bolt-on solutions cannot achieve. That deliberate investment has put in place a foundation that allows us to move fast—delivering new agentic capabilities that help our customers accelerate outcomes across their business.

“We have already proven that the platform approach delivers innovation at a pace that siloed technology cannot match, scaling from 77 features in 2017 to more than 900 in 2024, delivering highly differentiated managed services like SmartHome™, SmartTown®, SmartMDU™, and SmartBiz™ that enabled our service provider customers to compete and win in the markets that they serve, with Net Promoter Scores as high as 92. This next phase builds on the experience gained from evolving our second-generation platform and partnering with customers to create new opportunities. Calix is best positioned to translate over 4.3 billion annual workflows and a petabyte of data daily into further reductions in OPEX and even faster subscriber acquisition and revenue growth for our customers. In addition, we will create new market expansion opportunities for customers in the MDU market and help them win—with the highest margins and NPS—in multi-family, hospitality, venues, student housing, and senior living.

“We are building on more than 26 years of trusted partnerships to help our customers maintain and grow their leadership position in the AI era.”

Calix customers can access the Calix AI Leadership Playbook, explore the award-winning “AI Academy” in Calix University, or register for upcoming Calix Customer Success webinars.

Watch Michael Weening’s Mobile World Congress 2026 keynote to learn more about Calix’s agentic AI strategy and platform vision.

About Calix

Calix, Inc. (NYSE: CALX) is an AI platform company that enables service providers to transform their operations and accelerate delivery of differentiated experiences—so they can compete and win in the markets and communities they serve.

Through the AI-native Calix One platform, service providers can securely and privately activate agentic-AI alongside their human teams to acquire new subscribers, grow existing subscriber revenue, and build loyalty across residential, business, municipal, and MDU markets. More than 1,200 customers of all sizes leverage the Calix One platform, which has evolved over 15 years at an investment of more than $2 billion.

Calix innovation cycles are underpinned by a strong financial balance sheet and a people‑first culture that routinely earns broad industry recognition—winning 81 culture and innovation awards since 2025 alone, as well as Fortune’s 100 Best Companies to Work For® in 2026.

This press release contains forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.

Calix and the Calix logo are trademarks or registered trademarks of Calix and/or its affiliates in the U.S. and other countries. A listing of Calix’s trademarks can be found at https://www.calix.com/legal/trademarks.html. Third-party trademarks mentioned are the property of their respective owners.

Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

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Press Inquiries:
Zach Burger
669-369-1991
zach.burger@calix.com

Investor Inquiries:
Nancy Fazioli
investorrelations@calix.com

Source: Calix, Inc.