Recognizing the Best in Automotive Retail: Cars.com 2025 Dealer of the Year Awards
Rhea-AI Summary
Cars.com (NYSE: CARS) has announced its 2025 Dealer of the Year Awards, recognizing top automotive dealers across North America based on over 1.3 million consumer reviews from 2024. The awards evaluate dealers on key metrics including average star ratings, review volume, and dealer response rates.
Winners were selected across regional categories and national brand categories, with notable achievements including:
- 90% of winning dealers actively respond to consumer reviews vs 45% of non-winners
- 60% of winning dealers use Employee Profile Pages
- Over 200,000 dealership employees received 1.4 million individual ratings
In brand reputation analysis, Subaru led overall ratings, while Acura and Volvo topped luxury brands. The evaluation considered six categories: pricing transparency, trade-in experience, transaction speed, financing experience, review responsiveness, and vehicle inquiry responsiveness.
Positive
- High dealer engagement with 90% response rate to reviews
- Substantial review volume with 1.3 million consumer reviews in 2024
- Strong employee participation with 1.4 million individual ratings
Negative
- None.
News Market Reaction – CARS
In the trading session that priced this news, CARS gained 4.51%, reflecting a moderate positive market reaction.
Data tracked by StockTitan Argus on the day of publication.
AI-generated analysis. How Rhea-AI works. Not financial advice.
Largest Dealership Review Platform Reveals Best Dealers Across North America; Subaru, Acura and Volvo Stand Out as Highest-Rated Brands
"Local dealerships are the backbone of the automotive industry, which is why our annual Dealer of the Year Awards highlight those who put in the work to provide excellent consumer experiences," said Jamie Oldershaw, vice president of customer experience at Cars.com. "With more than 13 million reviews on Cars.com, shoppers are able to select the best dealership to work with while local dealers and automakers leverage these valuable insights to improve operations and meet the needs of consumers. Automakers that support transparency, responsiveness and seamless transactions across their dealer networks contribute to an all-around superior experience."
Nearly
This year's Cars.com Dealer of the Year Award winners are:
Regional Winners
- Mid-Atlantic: Mercedes-Benz of Edison - A Ray Catena Dealership
- Midwest: Phillips Chevrolet
- New England: Toyota of Braintree
- Plains: Reliable Lexus
- Rocky Mountain: Strong Volkswagen
- Southeast: Honda of
Concord - Southwest: D&M Leasing -
Fort Worth - West: Toyota of Hemet
National Brand Winners
- Acura: Hendrick Acura
- Alfa Romeo: Alfa Romeo Fiat of Strongsville
- Aston Martin: Orlando Infiniti
- Audi: Audi Springfield
- Bentley: Foreign Cars Charlotte
- BMW: Bill Jacobs BMW
- Buick: Woody Buick GMC of
Gurnee - Cadillac: Ed Morse Cadillac of Delray Beach
- Chevrolet: Phillips Chevrolet
- Chrysler: Hendrick Chrysler Dodge Jeep Ram
- Dodge: Hendrick Chrysler Dodge Jeep Ram
- Ferrari: Foreign Cars Italia
- Fiat: Glenbrook Dodge Chrysler Jeep Fiat
- Ford: Arlington Heights Ford
- Genesis: Allen Turner Hyundai
- GMC: Woody Buick GMC of
Gurnee - Harley-Davidson: Manchester Harley-Davidson
- Honda: Honda of
Concord - Hyundai: Allen Turner Hyundai
- Ineos: Crown Ineos Grenadier
- Infiniti: Orlando Infiniti
- Jaguar: Jaguar Land Rover Hinsdale
- Jeep: Marino Chrysler Jeep Dodge
- Karma: Karma
Westfield - Kia: Paramount Kia of Hickory
- Lamborghini: Lamborghini Dallas
- Land Rover: Land Rover Princeton
- Leasing Company: D&M Leasing -
Fort Worth - Lexus: Hendrick Lexus Northlake
Lincoln : Bozard Ford Lincoln- Lotus: Orlando Infiniti
- Maserati: Foreign Cars Italia
- Mazda: Sport Mazda
- McLaren: Avondale Premier Collection
- Mercedes-Benz: Mercedes-Benz of Edison - A Ray Catena Dealership
- Mini: Mini of Allentown
- Mitsubishi: Elder Mitsubishi -
Killeen - Nissan: Mike Rezi Nissan
- Polaris: California Custom Trailers & Powersports
- Porsche: Porsche Southpoint
- Ram: Hendrick Chrysler Dodge Jeep Ram
- Subaru: Tucson Subaru
- Toyota: Toyota of Hemet
- Used Car Dealer: Dallas Lease Returns
- Volkswagen: City Volkswagen of Evanston
- Volvo: Smythe Volvo
A full list of winners can be found here.
Brands With the Best Experience
While individual dealerships play a crucial role in shaping the car-buying experience, a brand's overall reputation also influences consumer trust and loyalty. Beyond local interactions, car shoppers consider how well automakers support transparency, responsiveness and seamless transactions across their dealership networks.
Cars.com evaluates consumer feedback across six categories when measuring brand reputation: pricing transparency, trade-in experience, transaction speed, financing experience, review responsiveness and vehicle inquiry responsiveness. Considering 24 months of consumer reviews, Subaru — and Acura and Volvo among luxury brands — emerged with the highest overall review ratings.
Cars.com Dealer of the Year Award Methodology
The Cars.com Dealer of the Year Awards are presented annually to the top automotive dealers with 25 or more reviews based on the dealership's average star rating and the total number of reviews written about the dealership during the 2024 calendar year, as well as management response rate to those reviews.
ABOUT CARS.COM®
Cars.com is the No. 1 most recognized automotive marketplace visited by nearly 30 million in-market consumers each month. Launched in 1998 and headquartered in
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SOURCE Cars.com Inc.