Healthy Paws Partners with PetSmart to Bring Insurance where Pet Parents Shop

Rhea-AI Summary

Healthy Paws, a Chubb (NYSE:CB) company, has announced a strategic partnership with PetSmart, North America's leading omni-channel pet retailer, to expand access to pet insurance products. The collaboration enables PetSmart customers to explore and purchase pet insurance coverage through PetSmart's website.

The partnership features comprehensive accident and illness coverage with key benefits including no maximum annual or lifetime payouts, rapid reimbursement for covered expenses, and a seamless mobile claims process. This initiative aligns with both companies' mission to enhance pet well-being and support pet parents with accessible care solutions.

Positive

• Strategic partnership with North America's leading pet retailer expands market reach
• Integration with PetSmart's platform provides new customer acquisition channel
• No maximum annual or lifetime payout limits on insurance plans
• Streamlined mobile claims process and rapid reimbursement system

Negative

• None.

Insights

Financial Services Analyst

Chubb expands pet insurance distribution through PetSmart partnership, strengthening position in growing pet insurance market.

This strategic partnership between Chubb's Healthy Paws and PetSmart represents a significant distribution channel expansion for Chubb's pet insurance business. By integrating with North America's leading pet retailer, Chubb gains access to PetSmart's massive customer base at the point where pet parents are already making purchasing decisions.

The pet insurance market presents substantial growth potential for Chubb. Industry data shows pet insurance penetration in the US remains under 5% despite steady annual growth. With Americans spending over $136 billion annually on their pets and veterinary costs continuously rising, Chubb is positioning itself to capitalize on increasing demand for financial protection against unexpected pet healthcare expenses.

This partnership creates multiple revenue acceleration opportunities. PetSmart's omni-channel presence provides both digital and physical touchpoints for insurance sales, while integration with PetSmart's website enables seamless quote generation and enrollment. Importantly, the partnership aligns with Chubb's broader strategy of expanding specialty personal lines through strategic distribution partnerships rather than building direct-to-consumer channels from scratch.

For Chubb investors, this partnership demonstrates management's commitment to developing growth vectors beyond traditional property and casualty insurance. The pet insurance segment offers attractive characteristics: limited catastrophe exposure, growing consumer adoption, and premium pricing potential as veterinary care advances.

Partnership to help meet growing demand for pet protection

NEW YORK, Aug. 12, 2025 /PRNewswire/ -- Healthy Paws, a Chubb company and a leading provider of accident and illness pet insurance coverage for dogs and cats, has partnered with PetSmart, the leading omni-channel pet retailer in North America, to make pet insurance more accessible. This collaboration allows PetSmart customers to explore top-rated pet insurance products backed by industry-leading coverage and service as part of their shopping experience.

"We're excited to team up with PetSmart to expand access to pet insurance at a destination many pet parents already frequent for trusted products, services and advice," said Alex Faynberg, Executive Vice President and Head of Healthy Paws. "This partnership empowers animal lovers to protect their pets like family and safeguard against life's unforeseen health challenges."

Rob Pace, Senior Vice President of Veterinary Health Services at PetSmart added, "Pet parents trust PetSmart to deliver comprehensive care solutions for their beloved companions at every life stage, including support during unexpected events. We are thrilled to partner with Healthy Paws, a leader in pet insurance, to provide pet parents with access to Healthy Paws' accident and illness coverage that offers pet parents unmatched peace of mind."

Customers can also easily obtain a free quote for Healthy Paws insurance plans through PetSmart's website and enroll in a plan that meets their pets' needs. Pet plans feature a seamless mobile claims process, no maximum annual or lifetime payouts, rapid reimbursement for covered expenses and empathetic customer service, all tailored to facilitate pet care without financial barriers.

This alliance reflects Healthy Paws and PetSmart's shared goal to improve the well-being of pets and support the people who love them. For more information on Healthy Paws pet insurance, visit petsmart.com/pet-insurance.

About Healthy Paws
Healthy Paws, a Chubb company, is a leading provider of pet health insurance in the United States, dedicated to helping pet parents give their pets the best medical care possible. Founded in 2009, Healthy Paws offers a simple, transparent plan that covers new accidents, illnesses, cancer, emergency care, genetic conditions, and more. With an easy-to-use mobile app, fast claims processing, and a customer-first approach, Healthy Paws delivers a seamless and compassionate experience. As part of Chubb, the world's largest publicly traded property and casualty insurer, Healthy Paws is backed by exceptional financial strength and industry expertise. Healthy Paws pet insurance products are offered through Chubb Insurance Solutions Agency Inc. (CISA) (California license no. 0D12120). Learn more at www.healthypawspetinsurance.com.

About Chubb
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 43,000 people worldwide. Additional information can be found at: www.chubb.com.

View original content to download multimedia:https://www.prnewswire.com/news-releases/healthy-paws-partners-with-petsmart-to-bring-insurance-where-pet-parents-shop-302526899.html

SOURCE Chubb

FAQ

What does the Healthy Paws and PetSmart partnership mean for pet owners?

The partnership allows pet owners to easily access and purchase Healthy Paws pet insurance through PetSmart's website, offering comprehensive accident and illness coverage with no maximum annual or lifetime payouts.

What benefits does Healthy Paws pet insurance offer through PetSmart?

Healthy Paws insurance offered through PetSmart includes no maximum annual or lifetime payouts, rapid reimbursement for covered expenses, a seamless mobile claims process, and dedicated customer service.

How can PetSmart customers get a Healthy Paws insurance quote?

PetSmart customers can obtain a free insurance quote directly through PetSmart's website at petsmart.com/pet-insurance and enroll in a plan that meets their pets' needs.

Who are the key executives involved in the Chubb (CB) and PetSmart partnership?

The key executives involved are Alex Faynberg, Executive Vice President and Head of Healthy Paws, and Rob Pace, Senior Vice President of Veterinary Health Services at PetSmart.

What types of pets are covered under the Healthy Paws insurance at PetSmart?

Healthy Paws provides accident and illness insurance coverage specifically for dogs and cats through the PetSmart partnership.