Alpine ENT Expands Partnership with CareCloud, Implements FrontDesk Assist to Enhance Patient Experience
Rhea-AI Summary
CareCloud (Nasdaq: CCLD) announced an expanded partnership with Alpine Ear, Nose & Throat PC, a Colorado-based otolaryngology group. Following their existing revenue cycle management (RCM) collaboration, Alpine ENT has implemented CareCloud FrontDesk Assist, a front-office solution aimed at streamlining operations.
Alpine ENT, with 24 providers across three Northern Colorado locations, reported improvements in operational efficiency since implementing FrontDesk Assist, including reduced patient wait times and streamlined appointment scheduling. The solution supports critical front-office functions such as referral management, surgery estimates, and prior authorizations.
The practice, which offers ENT services, audiology, vestibular therapy, and allergy care, has experienced measurable gains in productivity and patient engagement through this expanded partnership. FrontDesk Assist is now available nationwide to healthcare practices across all specialties.
Positive
- Expanded partnership with existing client indicates strong customer satisfaction
- Successfully implemented new product offering (FrontDesk Assist) with demonstrated operational improvements
- Nationwide availability of FrontDesk Assist creates growth potential across all healthcare specialties
Negative
- None.
Insights
CareCloud's expanded partnership with Alpine ENT demonstrates effective cross-selling capabilities within their existing client base—a positive indicator for their expansion strategy. After successfully providing revenue cycle management services, CareCloud has now implemented their FrontDesk Assist solution, which handles front-office functions like appointment scheduling and prior authorizations.
The implementation at Alpine ENT—a practice with 24 providers across three locations—represents incremental growth through existing relationship expansion rather than a completely new partnership acquisition. This suggests CareCloud's platform is delivering measurable value, as evidenced by Alpine's CEO reporting tangible improvements in operational efficiency.
While positive, this announcement lacks financial specifics or metrics regarding the deal size or revenue impact. For a company with a
The expansion demonstrates CareCloud's platform strategy is working as intended—starting with core RCM services and expanding into adjacent operational functions—but represents business-as-usual execution rather than a significant new business direction or major contract win that would materially alter the company's financial trajectory.
SOMERSET, N.J., March 26, 2025 (GLOBE NEWSWIRE) -- CareCloud, Inc. (the “Company”) (Nasdaq: CCLD, CCLDO), a leading provider of healthcare technology and AI-powered revenue cycle management (RCM) solutions, today announced the expanded adoption of its services by Alpine Ear, Nose & Throat PC, a premier otolaryngology group based in Colorado. Following a successful RCM engagement, Alpine ENT has now implemented CareCloud FrontDesk Assist—a comprehensive front-office solution designed to streamline operations and enhance patient satisfaction.
“CareCloud has proven to be a true partner in optimizing our practice,” said Mike Heck, CEO of Alpine ENT. “Since deploying FrontDesk Assist, we’ve seen tangible improvements across our front-desk operations. Patient wait times are shorter, appointment scheduling is smoother, and our staff now spends far less time on administrative tasks.”
FrontDesk Assist now supports Alpine ENT with critical front-office functions such as appointment scheduling, referral management, surgery estimates, and prior authorizations. These services complement the existing RCM partnership by boosting operational efficiency and freeing up clinical staff to focus more on patient care.
With 24 providers across three Northern Colorado locations, Alpine ENT delivers a full spectrum of ENT services, including audiology, vestibular therapy, and allergy care. Since implementing FrontDesk Assist, the practice has experienced measurable gains in productivity and patient engagement—underscoring a mutual commitment to innovation, operational excellence, and care quality.
“Alpine ENT’s decision to expand our collaboration speaks to the trust they place in CareCloud’s expertise and solutions,” said Crystal Williams, President of CareCloud. “With FrontDesk Assist, they gain a seamlessly integrated platform that drives both financial and patient-centered outcomes. Our mission is to simplify practice operations so providers can focus on delivering exceptional care.”
This partnership expansion reinforces CareCloud’s dedication to delivering scalable, tech-enabled solutions that help healthcare organizations thrive amid industry transformation. FrontDesk Assist is now available nationwide to healthcare practices of all specialties—including the thousands already using CareCloud’s EHR and RCM platforms.
To learn more about CareCloud FrontDesk Assist, visit www.carecloud.com/frontdesk-assist.
About CareCloud
CareCloud brings disciplined innovation and generative AI to the business of healthcare. Our suite of technology-enabled solutions helps clients increase financial and operational performance, streamline clinical workflows and improve the patient experience. More than 40,000 providers count on CareCloud to help them improve patient care while reducing administrative burdens and operating costs. Learn more about our products and services including revenue cycle management (RCM), practice management (PM), electronic health records (EHR), business intelligence, patient experience management (PXM) and digital health at www.carecloud.com.
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Disclaimer
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SOURCE CareCloud
Company Contact:
Norman Roth
Interim Chief Financial Officer and Corporate Controller
CareCloud, Inc.
nroth@carecloud.com
Investor Contact:
Stephen Snyder
Co-Chief Executive Officer
CareCloud, Inc.
ir@carecloud.com
FAQ
What improvements has Alpine ENT seen after implementing CareCloud's FrontDesk Assist (CCLD)?
What services does CareCloud's FrontDesk Assist provide to Alpine ENT (CCLD)?
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