Up to 70% Time Savings Achieved with Fully Integrated Advanced Referral Module of CareCloud's AI-Enabled EHR

Rhea-AI Summary

CareCloud (Nasdaq: CCLD) has launched a new advanced referral module for its AI-enabled EHR system, achieving up to 70% time savings in referral management. The module streamlines the referral process through automation and location-based guidance, receiving an exceptional rating from 92% of surveyed users.

Key features include real-time referral completion during patient visits, location-based specialist recommendations, secure patient notifications via text messages, seamless appointment booking, and easy access to referral documentation through Personal Health Record (PHR). The system enables providers to complete referrals during patient visits and allows patients to receive specialist recommendations with integrated maps, book appointments directly, and access their referral forms securely.

Positive

• Up to 70% reduction in referral processing time
• 92% of surveyed users rated the module as exceptional
• Real-time referral completion capability during patient visits
• Integration of location-based specialist recommendations
• Automated workflow reducing administrative burden

Negative

• None.

Insights

Healthcare Technology Analyst

CareCloud's latest advanced referral module represents a significant technological leap in healthcare workflow optimization, with potential to materially impact the company's market position and revenue streams. The reported 70% reduction in referral processing time and 92% exceptional user satisfaction rate are particularly noteworthy metrics that could translate into substantial operational cost savings for healthcare providers.

The module's comprehensive feature set addresses critical inefficiencies in the referral process through: 1) Real-time referral completion 2) Location-based specialist recommendations 3) Automated patient communications 4) Direct appointment booking capabilities 5) Integrated document management. These improvements could lead to increased patient throughput and better resource utilization, potentially driving higher revenue per provider.

From a market perspective, this innovation positions CareCloud favorably against larger EHR competitors. The focus on workflow automation and patient experience aligns with healthcare's shift toward value-based care models. The platform's ability to streamline referral management could be particularly appealing to large medical groups and healthcare systems where referral volumes are high and efficiency gains can have significant financial impact.

The integration of location-based services and automated communication workflows demonstrates CareCloud's understanding of both provider and patient needs. This could drive increased adoption rates and help capture market share from legacy systems, particularly in the ambulatory care segment where ease of use and efficiency are important differentiators.

Streamlining the Referral Process to Enhance Efficiency and Patient Experience

SOMERSET, N.J., Feb. 10, 2025 (GLOBE NEWSWIRE) -- CareCloud, Inc. (Nasdaq: CCLD, CCLDO, CCLDP), a leader in healthcare technology and AI-driven solutions, is proud to announce the launch of its new advanced referral module. This innovative solution is designed to simplify the referral process for medical providers and enhance the patient experience through advanced automation and location-based guidance. By optimizing referrals to specialists, the module reduces administrative time and effort, enabling a more streamlined, patient-focused approach. With its automated workflow, healthcare providers can save up to 70% of the time typically spent on generating and managing referrals, allowing them to prioritize patient care.

92% of surveyed users rated the CareCloud’s advanced referral module as “exceptional”, praising its ease of use, efficiency, and ability to enhance patient satisfaction with one user explaining, “CareCloud’s advanced referral module has transformed how we handle patient referrals in our practice.” Asad Ullah of Mir Neurology & Spine Center continued, “Completing the referral process in real-time during patient visits ensures a seamless experience and faster access to specialty care. With the intuitive interface and location-based specialist recommendations, I can provide personalized options for my patients instantly. What’s even more valuable is that patients no longer have to call back or visit our office to complete or collect their referral forms. This not only improves efficiency but also enhances patient satisfaction by making the referral process more convenient and hassle-free."

The key features of CareCloud's advanced referral module:

1. Real-Time Referral Completion
   • Medical providers can complete referral forms while the patient is still in the office, ensuring accuracy and efficiency during the visit.
2. Specialist Recommendations with Location Guidance
   • Integrated maps and location-based tools help doctors recommend specialists near the patient's home or workplace, ensuring convenience and accessibility.
3. Secure Patient Notifications
   • Patients receive text messages with a curated list of specialists, including secure links to detailed information such as the specialist’s name, contact details, and more.
4. Seamless Appointment Booking
   • Patients can contact their chosen specialist and book appointments directly through secure links. Once confirmed, the system automatically forwards the referral form to the specialist.
5. Patient Access to Referral Documentation
   • Patients can securely download, print, or access their referral forms through their Personal Health Record (PHR), ensuring ease of use and transparency.

“With 92% of surveyed users rating it as exceptional and the ability to save up to 70% of referral processing time, the Advanced Referral Module is transforming care coordination,” said Hadi Chaudhry, Co-CEO of CareCloud. “By automating workflows and providing real-time specialist recommendations, it enhances efficiency for providers and accessibility for patients, improving the overall healthcare experience. This launch reinforces CareCloud’s commitment to reducing administrative burdens and driving innovation in healthcare technology.”

About CareCloud

CareCloud brings disciplined innovation to the business of healthcare. Our suite of AI and technology-enabled solutions helps clients increase financial and operational performance, streamline clinical workflows and improve the patient experience. More than 40,000 providers count on CareCloud to help them improve patient care, while reducing administrative burdens and operating costs. Learn more about our products and services, including revenue cycle management (RCM), practice management (PM), electronic health records (EHR), business intelligence, patient experience management (PXM) and digital health at www.carecloud.com.

Follow CareCloud on LinkedIn, X and Facebook.

Forward-Looking Statements

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Our operations involve risks and uncertainties, many of which are outside our control, and any one of which, or a combination of which, could materially affect our results of operations and whether the forward-looking statements ultimately prove to be correct. Forward-looking statements in this press release include, without limitation, statements reflecting management's expectations for future financial performance and operating expenditures, expected growth, profitability and business outlook, the impact of pandemics on our financial performance and business activities, and the expected results from the integration of our acquisitions.

These forward-looking statements are neither historical facts nor assurances of future performance. Instead, they are only predictions, are uncertain and involve substantial known and unknown risks, uncertainties and other factors which may cause our (or our industry’s) actual results, levels of activity or performance to be materially different from any future results, levels of activity or performance expressed or implied by these forward-looking statements. New risks and uncertainties emerge from time to time, and it is not possible for us to predict all of the risks and uncertainties that could have an impact on the forward-looking statements, including without limitation, risks and uncertainties relating to the Company’s ability to manage growth, migrate newly acquired customers and retain new and existing customers, maintain cost-effective global operations, increase operational efficiency and reduce operating costs, predict and properly adjust to changes in reimbursement and other industry regulations and trends, retain the services of key personnel, develop new technologies, upgrade and adapt legacy and acquired technologies to work with evolving industry standards, compete with other companies’ products and services competitive with ours, and other important risks and uncertainties referenced and discussed under the heading titled “Risk Factors” in the Company’s filings with the Securities and Exchange Commission.

The statements in this press release are made as of the date of this press release, even if subsequently made available by the Company on its website or otherwise. The Company does not assume any obligations to update the forward-looking statements provided to reflect events that occur or circumstances that exist after the date on which they were made.

SOURCE CareCloud

Company Contact:

Norman Roth
Interim Chief Financial Officer and Corporate Controller
CareCloud, Inc.
nroth@carecloud.com

Investor Contact:

Stephen Snyder
Co-Chief Executive Officer
CareCloud, Inc.
ir@carecloud.com 

FAQ

How much time can healthcare providers save using CareCloud's (CCLD) new referral module?

Healthcare providers can save up to 70% of the time typically spent on generating and managing referrals using CareCloud's new advanced referral module.

What percentage of users rated CareCloud's (CCLD) referral module as exceptional?

92% of surveyed users rated CareCloud's advanced referral module as exceptional.

What are the key features of CareCloud's (CCLD) new advanced referral module?

The key features include real-time referral completion, specialist recommendations with location guidance, secure patient notifications, seamless appointment booking, and patient access to referral documentation through PHR.

How does CareCloud's (CCLD) referral module improve patient experience?

The module improves patient experience by enabling real-time referral completion during visits, providing location-based specialist recommendations, sending secure text notifications, and offering easy access to referral documentation through PHR.

What automation features are included in CareCloud's (CCLD) new referral module?

The module includes automated workflow for referral processing, automated specialist recommendations based on location, automatic forwarding of referral forms after appointment confirmation, and automated secure patient notifications.