CareCloud Launches stratusAI Desk Agent, A Breakthrough AI Front Desk Assistant That Transforms Phone-Based Patient Access
Rhea-AI Summary
CareCloud (Nasdaq: CCLD) on Dec 15, 2025 launched stratusAI Desk Agent, an AI phone receptionist designed to automate patient phone access with 24/7, no-wait voice conversations and deep EHR/PM integration. The company says the solution handles front-desk workflows end-to-end, including appointment scheduling, triage, prescription refills, referrals, lab questions, and reminders. A customer quote reports the agent is managing nearly 80% of inbound calls at one practice. CareCloud positions stratusAI Desk Agent alongside stratusAI Voice Audit to deliver call monitoring, quality scoring, trending insights, and sentiment visibility. The product is available now to CareCloud customers and a live demo webinar is scheduled for Dec 17, 2025.
Positive
- Nearly 80% of inbound calls handled (customer reported)
- Solution available now to CareCloud customers
- Integrated analytics with Voice Audit: monitoring and quality scoring
Negative
- None.
News Market Reaction 1 Alert
On the day this news was published, CCLDO declined NaN%, reflecting a moderate negative market reaction.
Data tracked by StockTitan Argus on the day of publication.
Key Figures
Market Reality Check
Peers on Argus
Peer moves are mixed: HCAT -3.91%, AMWL +5.25%, SOPH -1.25%, LFMD -1.73%, MNDR +2.31%, suggesting this AI product launch is more stock-specific than sector-driven.
Historical Context
| Date | Event | Sentiment | Move | Catalyst |
|---|---|---|---|---|
| Nov 10 | Dividend plan update | Positive | -2.7% | Plan to repay about $3.9M in preferred dividend arrears with double payments. |
| Nov 06 | Q3 2025 earnings | Positive | +17.6% | Q3 revenue growth, positive net income, higher guidance, Medsphere acquisition. |
| Oct 20 | Conference presentation | Positive | +6.8% | ThinkEquity talk focused on AI innovation and growth strategy, plus recent deals. |
| Oct 15 | Conference preview | Positive | -1.6% | Maxim Growth Summit plans highlighting M&A, AI roadmap, guidance and dividends. |
| Oct 14 | Earnings notice | Neutral | +0.0% | Announcement of upcoming Q3 2025 results release and investor call details. |
Recent fundamentally positive updates (earnings, AI initiatives, conferences) have produced mixed reactions, with 3 aligned and 2 divergent price moves.
Over the last few months, CareCloud has combined financial improvement with strategic expansion. Q3 2025 results on Nov 6 showed higher revenue, raised guidance, and a 17.63% next-day gain. Earlier conference appearances in October emphasized AI innovation and M&A, with one event up 6.77% and another slightly negative. A Nov 10 plan to cure about $3.9M in preferred dividend arrears led to a -2.74% move. Today’s AI front desk launch continues the AI-focused strategy highlighted throughout 2025.
Market Pulse Summary
This announcement expands CareCloud’s AI portfolio with an agentic phone receptionist that already manages nearly 80% of inbound calls at one client site and targets a U.S. opportunity the company pegs at over $4 billion annually. It builds on the AI Center of Excellence and prior AI launches. Investors may track adoption by existing EHR and practice-management customers, measurable efficiency gains, and how the integrated suite influences future financial results.
Key Terms
ehr medical
large-language models technical
AI-generated analysis. Not financial advice.
SOMERSET, N.J., Dec. 15, 2025 (GLOBE NEWSWIRE) -- CareCloud, Inc. (Nasdaq: CCLD, CCLDO) (“CareCloud” or the “Company”), a leading provider of AI-driven healthcare technology solutions for medical practices and health systems nationwide, today announced the full launch of stratusAI Desk Agent™, an agentic AI phone receptionist designed to modernize and automate patient phone interactions. stratusAI Desk Agent brings advanced conversational AI directly into the call center workflow, eliminating hold times and reducing manual workload while delivering accurate, around-the-clock phone support.
“CareCloud’s stratusAI Desk Agent has helped to meaningfully streamline our operations,” said Edsel Holden II, MD, owner of The Lung Center. “Today, stratusAI Desk Agent is effectively managing nearly
stratusAI Desk Agent is the newest addition to CareCloud’s AI portfolio, developed within the Company’s AI Center of Excellence and powered by advanced large-language models, real-time reasoning, and deep EHR and PM integration. It delivers 24/7, no-wait phone access through fully autonomous, human-like AI conversations.
“stratusAI Desk Agent is a major step in redefining how medical practices operate,” said A. Hadi Chaudhry, Co-CEO of CareCloud. “By bringing agentic AI into patient phone interactions, we’re delivering immediate, scalable access to care and improving both engagement and efficiency across the practice or hospital setting.”
stratusAI Desk Agents manage high-volume calls and complete end-to-end front-desk and hospital patient access center workflows, including:
- Appointment scheduling, rescheduling, and cancellations
- Call triage and intelligent routing
- Prescription refill request processing
- Referral and authorization intake
- Responses to lab result questions and common FAQs
- Pre-visit instructions and patient reminders
By automating these tasks through natural AI voice interactions, stratusAI Desk Agent provides consistent, accurate, and immediate support for every caller.
“We believe that the total addressable market for stratusAI Front Desk in the U.S. likely exceeds
When stratusAI Desk Agent is combined with stratusAI Voice Audit™, CareCloud’s conversational intelligence platform, our stratusAI suite delivers end-to-end visibility into the entire patient phone experience, giving practices and hospitals:
- In-depth call monitoring and quality scoring
- Trending insights across call volumes, abandonment rates, and service levels
- AI-driven performance metrics and efficiency reporting
- Visibility into patient sentiment, intent, and unmet needs
This integration is not just automation; it gives administrators actionable intelligence and a clear view of operational bottlenecks, staff performance, and opportunities for continuous improvement. Together, stratusAI Desk Agent and stratusAI Voice Audit form a unified AI-powered phone ecosystem capable of dramatically elevating patient access and operational oversight.
Availability & How to Experience stratusAI Desk Agent:
stratusAI Desk Agent is now available to CareCloud customers.
To learn more and experience stratusAI Desk Agent live visit: www.carecloud.com/stratusAIFDA
CareCloud will also host a live webinar demonstration of stratusAI Desk Agent on December 17, 2025, 3 pm EST.
Register here.
About CareCloud
CareCloud brings disciplined innovation to the business of healthcare. Our suite of AI and technology-enabled solutions helps clients increase financial and operational performance, streamline clinical workflows, and improve the patient experience. More than 45,000 providers count on CareCloud to help them improve patient care, while reducing administrative burdens and operating costs. Learn more about our products and services, including revenue cycle management (RCM), practice management (PM), electronic health records (EHR), business intelligence, patient experience management (PXM), and digital health, at carecloud.com.
Follow CareCloud on LinkedIn, X and Facebook.
For additional information, please visit our website at carecloud.com. To listen to video presentations by CareCloud’s management team, read recent press releases and view the latest investor presentation, please visit ir.carecloud.com.
Disclaimer
This press release is for information purposes only, and does not constitute an offer to sell or solicitation of an offer to buy, nor shall there be any sale of these securities in any state or other jurisdiction in which such offer, solicitation or sale would be unlawful prior to the registration or qualification under the securities laws of such state or jurisdiction.
Forward-Looking Statements
This press release contains various forward-looking statements within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. These statements relate to anticipated future events, future results of operations or future financial performance. In some cases, you can identify forward-looking statements by terminology such as “may,” “might,” “will,” “shall,” “should,” “could”, “intends,” “expects,” “plans,” “goals,” “projects,” “anticipates,” “believes,” “seeks,” “estimates,” “predicts,” “possible,” “potential,” “target,” or “continue” or the negative of these terms or other comparable terminology.
Our operations involve risks and uncertainties, many of which are outside our control, and any one of which, or a combination of which, could materially affect our results of operations and whether the forward-looking statements ultimately prove to be correct. Forward-looking statements in this press release include, without limitation, statements reflecting management's expectations for future financial performance and operating expenditures, payment of dividends, expected growth, profitability and business outlook, and the expected results from the integration of our acquisitions. Past operational or stock price performance is not an indication of future performance.
These forward-looking statements are neither historical facts nor assurances of future performance. Instead, they are only predictions, are uncertain and involve substantial known and unknown risks, uncertainties and other factors which may cause our (or our industry’s) actual results, levels of activity or performance to be materially different from any future results, levels of activity or performance expressed or implied by these forward-looking statements. New risks and uncertainties emerge from time to time, and it is not possible for us to predict all of the risks and uncertainties that could have an impact on the forward-looking statements, including without limitation, risks and uncertainties relating to the Company’s ability to manage growth, the Company’s ability to pay current, future and catch-up dividends on its shares of preferred stock, migrate newly acquired customers and retain new and existing customers, maintain cost-effective global operations, increase operational efficiency and reduce operating costs, predict and properly adjust to changes in reimbursement and other industry regulations and trends, retain the services of key personnel, develop new technologies, upgrade and adapt legacy and acquired technologies to work with evolving industry standards, compete with other companies’ products and services competitive with ours, and other important risks and uncertainties referenced and discussed under the heading titled “Risk Factors” in the Company’s filings with the Securities and Exchange Commission.
The statements in this press release are made as of the date of this press release, even if subsequently made available by the Company on its website or otherwise. The Company does not assume any obligations to update the forward-looking statements provided to reflect events that occur or circumstances that exist after the date on which they were made.
SOURCE: CareCloud
Company Contact:
Norman Roth
Interim Chief Financial Officer and Corporate Controller
CareCloud, Inc.
nroth@carecloud.com
Investor Contact:
Stephen Snyder
Co-Chief Executive Officer
CareCloud, Inc.
ir@carecloud.com
FAQ
What is CareCloud announcing on Dec 15, 2025 about CCLD?
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What workflows can stratusAI Desk Agent complete for CareCloud (CCLD) clients?
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Does stratusAI Desk Agent integrate with CareCloud analytics for phone operations?
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