SPECTRUM BUSINESS LAUNCHES NEW FLEXIBLE PACKAGES AND FREE INTERNET SPEED LIFTS
Rhea-AI Summary
Spectrum Business has announced significant enhancements for its business customers, including new pricing structures and improved internet speeds. The company is offering 500 Mbps starting speeds at $40/month when bundled with two other business services, with guaranteed pricing for up to three years.
Current Spectrum Business Ultra Internet customers will receive a free automatic speed increase from 600 Mbps to 750 Mbps, representing a 25% boost. The company has also extended its Customer Commitment program to small business customers, which includes guarantees for reliable connectivity, exceptional service, and pricing transparency.
The new initiative features 24/7 U.S.-based customer support, 4-hour technician response times, and money-back satisfaction guarantees. Spectrum is also expanding its network to reach more than 1.7 million unserved and underserved businesses and homes nationwide.
Positive
- New customers get 500 Mbps internet at $40/month with two-service bundle
- Existing Ultra Internet customers receive free 25% speed increase (600 Mbps to 750 Mbps)
- Three-year price guarantee offered for bundled services
- Network expansion to reach 1.7 million new potential customers
Negative
- Promotional $40/month pricing to 12-month period
- Best benefits require bundling multiple services
News Market Reaction
On the day this news was published, CHTR declined 0.04%, reflecting a mild negative market reaction.
Data tracked by StockTitan Argus on the day of publication.
Extends Company's Industry-Leading Customer Commitment Unveiled Last September to Small Businesses
Key Takeaways
- New Spectrum Business Internet plans offer guaranteed pricing up to three years; also 500 Mbps starting speeds at
$40 - Current Spectrum Business Ultra Internet customers receive free automatic speed lifts, from 600 Mbps to 750 Mbps.
- The Company's industry-leading Customer Commitment promising reliable service, transparent pricing, exceptional support and money-back guarantees now includes small business customers.
"We understand the unique challenges small businesses face, and the important role our internet, mobile and video services play in the success of their day-to-day operations," said Adam Ray, Executive Vice President and Chief Commercial Officer for Spectrum. "We created new, flexible packages with faster internet speeds and price guarantees to give small businesses more options to choose the Spectrum connectivity services they need to thrive."
New Bundled Pricing, Guaranteed Rates, Faster Internet Speeds for Free
Spectrum Business combines national reach and local service with scalable, cost-effective broadband communications solutions made to seamlessly work together. The Company's new, flexible pricing and packaging for Business customers now also includes guaranteed pricing for up to three years when multiple services are bundled with Ultra or Gig Internet, whole-dollar prices and more package options, and provides faster internet speeds for some existing Spectrum Business customers.
Starting today, new small business customers can get Spectrum Business Internet with 500 Mbps starting speeds for
Spectrum's Commitment to Small Business Customers
First launched for residential customers last year, Spectrum's groundbreaking Customer Commitment now extends the same service pillars, benchmarks and performance guarantees to its small business customers. Every employee of Spectrum has fully embraced the Commitment and is using it to drive greater internal engagement and enhancements to the Company's products and services.
"Our small business customers play a vital role in the communities we serve," added Cliff Hagan, Executive Vice President, Customer Operations for Spectrum. "By extending our first-of-its kind Customer Commitment to them, we are promising businesses reliable connectivity, transparency and an exceptional experience they can depend on to continue serving their customers, and if we fall short, we'll make it right with money-back guarantees."
The Business Customer Commitment includes:
1. Reliable Connectivity: We are committed to keeping our customers connected
- If a business' neighborhood experiences an outage of Spectrum services that lasts more than two hours, our agents will give a credit for that full day (excluding power outages, natural disasters and overnight scheduled maintenance).
2. Exceptional Service: We are committed to providing exceptional customer experiences.
- We provide 24/7,
100% U.S. -based customer service support; if a business customer needs help or a professional installation, a technician will be available within 4 hours if requested before 5 p.m. - If a business customer is not completely satisfied with any of their services within the first 30 days, we'll give them their money back.
- If a business customer is not completely satisfied with their new mobile device within the first 14 days, we'll give them their money back.
3. Transparency at Every Step: We will provide clear and simple pricing and timely communications.
- If we identify a service interruption in a business customer's area, we will notify them within 15 minutes and work as quickly as possible to resolve it.
- We do not have annual contracts for any of our small business services.
4. Aways Improving: We will listen to our business customers' feedback to improve our products and customer service.
- We are building a network capable of delivering symmetrical and multi-gigabit speeds to meet the connectivity demands of today and tomorrow.
- We will continue to deliver greater value and flexibility, providing them the fastest wireless and WiFi speeds on a network that can support up to 200 devices today and more in the future – designed, owned and operated in the
USA . - We are expanding our network to reach more than 1.7 million unserved and underserved businesses and homes across the country.
More information about Spectrum Business is available at www.spectrum.com/business.
About Spectrum
Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company and cable operator with services available to nearly 57 million homes and businesses in 41 states. Over an advanced communications network, the Company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.
More information about Charter can be found at corporate.charter.com.
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SOURCE Charter Communications, Inc.
FAQ
What is the new pricing for Spectrum Business Internet (CHTR) in 2025?
What speed increase are current Spectrum Business Ultra customers receiving?
How long is Spectrum Business's price guarantee for bundled services?
What guarantees does Spectrum's Business Customer Commitment include?
How many new customers will Spectrum's network expansion reach?
