SPECTRUM MOBILE LAUNCHES REPAIR AND REPLACEMENT PREMIUM

Rhea-AI Summary

Charter Communications (NYSE:CHTR) has launched Repair and Replacement Premium, a comprehensive device protection plan for Spectrum Mobile customers. The new premium plan, priced at $10 per month, offers coverage for accidental damage, mechanical failures, screen repairs, battery replacement, and lost or stolen devices.

The plan features unlimited front screen or back glass repairs and battery replacements for $29 each. Spectrum will continue offering its original Repair and Replacement plan at $5 per month, providing customers with flexible protection options. Customers can enroll through the My Spectrum app or Spectrum.net.

Positive

• Introduction of comprehensive device protection at competitive $10 monthly price point
• Unlimited screen repairs and battery replacements available for $29 each
• Multiple enrollment channels through app and website enhance customer accessibility
• Flexible pricing options with original $5 plan still available

Negative

• Additional monthly cost for customers
• Screen repairs and battery replacements still require $29 fee despite premium subscription

New Device Protection Plan Provides Comprehensive Coverage, Including Accidental Damage, Mechanical or Electrical Failure, and Battery Replacement

STAMFORD, Conn., Aug. 20, 2025 /PRNewswire/ -- In today's fast-paced digital world, Spectrum understands the importance of keeping devices running smoothly. Cracked screens, dropped phones and dead batteries impact the experience of being connected. Designed to deliver customers peace of mind and support, Spectrum today announced the launch of Repair and Replacement Premium, a new device protection plan offering comprehensive coverage, including for accidental damage, mechanical or electrical failure, broken front screens and back glass, battery replacement, or if the device is lost or stolen.

"Whether you dropped your phone or struggle with a battery that doesn't hold a charge, we've all experienced the frustration when your device isn't looking or working as it should," said Danny Bowman, Executive Vice President, Product. "With Repair and Replacement Premium, Spectrum is providing a comprehensive protection package at a great value, so that our customers' devices remain in top condition."

Priced at $10 per month, Repair and Replacement Premium provides comprehensive coverage, including all the benefits of Spectrum's existing Repair and Replacement plan and more. The original Repair and Replacement plan remains available at $5 per month, giving Spectrum Mobile customers flexible options to suit their needs.

Key features of Repair and Replacement Premium include:

• Comprehensive Coverage: Protection against accidental damage, mechanical or electrical failure, or replacement if the device is lost or stolen.
• Screen Repairs: Access to unlimited front screen or back glass repairs for $29 each.
• Battery Replacement: Access to unlimited battery replacements for $29 each.

Customers can easily enroll in Repair and Replacement Premium through all channels, including the My Spectrum app or via Spectrum.net.

About Spectrum
Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company and cable operator with services available to more than 57 million homes and businesses in 41 states. Over an advanced communications network, supported by a 100% U.S.-based workforce, the Company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.

More information can be found at corporate.charter.com.

View original content to download multimedia:https://www.prnewswire.com/news-releases/spectrum-mobile-launches-repair-and-replacement-premium-302534772.html

SOURCE Charter Communications, Inc.

FAQ

What is the cost of Spectrum Mobile's new Repair and Replacement Premium plan?

The new Repair and Replacement Premium plan costs $10 per month, while the original protection plan remains available at $5 per month.

What does Spectrum Mobile's Repair and Replacement Premium plan cover?

The plan covers accidental damage, mechanical/electrical failure, screen repairs, battery replacement, and lost or stolen devices. Screen repairs and battery replacements are available for $29 each.

How can customers enroll in Spectrum Mobile's Repair and Replacement Premium plan?

Customers can enroll through the My Spectrum app or via Spectrum.net website.

How much do screen repairs cost under Spectrum Mobile's new premium protection plan?

Under the premium plan, customers can get unlimited front screen or back glass repairs for $29 each, despite the monthly subscription fee.

What is the difference between Spectrum Mobile's original and premium protection plans?

The original plan costs $5 per month, while the Premium plan costs $10 per month and includes additional features like battery replacement and lost/stolen device coverage.