SPECTRUM'S FREE TUITION PROGRAM IS BUILDING A STRONGER WORKFORCE

Rhea-AI Summary

Spectrum (CHTR) announced significant success with its Education Benefit program launched in August 2023, which covers 100% of tuition costs upfront for full-time employees pursuing online degrees and certificates. The program has shown impressive results with enrolled employees achieving 24% higher promotion rates and 10% higher retention compared to non-participants.

Over 13,000 employees have participated in or completed programs - 8.5 times higher than the legacy program's participation rate. The initiative provides access to nearly 300 online programs from 30 universities, with 68% of participants being frontline, customer-facing employees. The program, powered by Guild, replaced a previous $10,000 annual reimbursement model with full tuition coverage, eliminating out-of-pocket expenses.

This education initiative complements Spectrum's other employee benefits, including a $20 per hour starting minimum wage, variable compensation for 80% of employees, healthcare benefits, and a retirement plan with up to 9% company contribution.

Positive

• 24% higher promotion rate for program participants
• 10% higher employee retention rate among participants
• 8.5x increase in participation compared to legacy program
• 100% upfront tuition coverage eliminates financial barriers
• Strong adoption with 13,000+ employee participants since launch

Negative

• None.

Employees Enrolled in Spectrum's Education Benefit Have a 24% Higher Promotion Rate Than
Non-Engaged Peers and 10% Higher Retention

STAMFORD, Conn., March 19, 2025 /PRNewswire/ -- Spectrum today announced that its Education Benefit, which covers 100% of tuition costs upfront for full-time employees pursuing select online degree and certificate programs, is driving career mobility and retention amongst its workforce since launching in August 2023. Employees enrolled in Spectrum's Education Benefit have received promotions at a rate 24% higher than non-engaged employees, and the Company retains participants at a 10% higher rate than non-participants.

More than 13,000 Spectrum employees have participated in or completed a program since the Education Benefit launched, a rate that is 8.5 times higher than the Company's legacy program. Of those participants, 68% are frontline, customer-facing U.S. employees. Spectrum's Education Benefit provides tuition-free access to nearly 300 online degree and certificate programs from 30 universities and learning providers, allowing employees to gain skills in high-demand areas, like operations management, marketing and technology, to advance their careers with Spectrum.

"Spectrum's 100% U.S.-based workforce keeps our customers connected, and we're focused on providing them with the support they need to build long, rewarding careers with us," said Paul Marchand, Executive Vice President and Chief Human Resources Officer. "With market-leading benefits, self-progression programs that guarantee wage increases and now tuition-free degrees, we're giving employees more opportunities than ever to grow, because when they succeed, so does Spectrum."

Breaking Down Barriers to Continued Education
Spectrum previously reimbursed employees up to $10,000 per year at the college or university of their choice through its legacy program. Now, Spectrum's Education Benefit, powered by talent development company Guild, provides full-time employees with tuition-free access to hundreds of degree and certificate programs, helping them to start, continue or complete their education and develop skills for in-demand roles, without the burden of any out-of-pocket expenses.

"Spectrum is leading the way in talent development by removing financial barriers and providing employees access to high-quality learning programs to develop the skills needed for in-demand careers," said Bijal Shah, CEO of Guild. "This not only empowers employees to grow, but also strengthens Spectrum's workforce, supporting engagement and building talent pipelines for long-term business impact. We're proud to partner with Spectrum to make education more accessible and cultivate the next generation of leaders and innovators within the company."

Free Tuition Expands Employees' Career Advancement Potential  
Employees across Spectrum's 41-state service area are enrolling in courses to start or continue their education, making big strides towards their career goals. Tracy Rodriguez, a Sales Activation Specialist with Spectrum in San Antonio, Texas, is pursuing a degree in Digital Marketing from Oregon State University. A mother of five working full-time at Spectrum, she once thought higher education was out of her reach, but the Education Benefit changed that, giving her the flexibility to pursue her degree while managing work and family life. In Winston-Salem, North Carolina, Kameryn Cofield, a Field Technician, is studying for a degree in Computer Science from Purdue Global, which is helping her connect her field work to the broader tech landscape.

"Understanding the basics of how the internet and computers work is one thing, but now I have the confidence to ask deeper questions and solve complex problems," said Ms. Cofield. "Thanks to the Education Benefit, I'm on my way to completing my college education and am one step closer to advancing my career."

Spectrum's Education Benefit, honored last fall with Guild's Impact Amplifier Award, is helping the Company retain talented, driven employees. It is yet another way that Spectrum is investing in a skilled, U.S. based workforce that can best serve customers, adding to a competitive $20 per hour starting minimum wage; additional variable compensation eligibility for over 80% of employees; high-quality healthcare with premium cost increases absorbed by Spectrum for the last 12 years; and a market-leading retirement plan with a company contribution of up to 9% of pay per year.

About Spectrum
Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company and cable operator with services available to nearly 57 million homes and businesses in 41 states. Over an advanced communications network, the Company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.

More information can be found at corporate.charter.com.

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SOURCE Charter Communications, Inc.

FAQ

What are the key performance metrics of Spectrum's (CHTR) Education Benefit program in 2023-2024?

The program achieved 24% higher promotion rates and 10% higher retention for participants, with over 13,000 employees enrolled since August 2023.

How does Spectrum's new education program differ from their previous tuition reimbursement system?

The new program covers 100% tuition upfront for select online programs, replacing the previous $10,000 annual reimbursement model.

What percentage of Spectrum's Education Benefit participants are frontline employees?

68% of program participants are frontline, customer-facing U.S. employees.

How many educational programs and institutions are available through Spectrum's tuition program?

The program offers nearly 300 online degree and certificate programs from 30 universities and learning providers.

What additional employee benefits does Spectrum (CHTR) offer alongside the Education Benefit?

$20/hour starting wage, variable compensation for 80% of employees, healthcare benefits, and up to 9% company retirement contribution.