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Sinch AB provides digital customer communications technology through its Customer Communications Cloud, including messaging APIs, SaaS tools, business messaging enablement, conversational AI tools, and platform integrations. Company news centers on RCS for Business Messaging, SMS and two-way text programs, customer-engagement integrations, and partnerships with mobile network operators and business software platforms.
Recurring updates also describe use cases for Sinch SimpleTexting, branded and interactive messaging, and enterprise adoption of communication channels across regions and customer segments.
Sinch (OTC: CLCMF) announced on December 18, 2025 that Today's Sober Women, a U.S. nonprofit, selected Sinch SimpleTexting to deliver trauma‑informed, therapist‑led two‑way SMS support during the holiday season.
The Recovery Help Texts program sends weekly therapist-created messages offering encouragement, coping strategies, and grounding, while enabling recipients to reply and receive timely reassurance and referrals to local services such as housing and food assistance. Over the past year, Sinch helped spark thousands of private one-to-one conversations intended to identify crises and connect women to essential resources.
Sinch AB (XSTO: SINCH) has been designated as an Essential App for HubSpot, marking a significant milestone in their strategic partnership. The recognition coincides with HubSpot's launch of the Custom Channels API, enabling businesses to integrate Sinch's communication channels directly into HubSpot's Conversations Inbox.
The integration allows companies to manage RCS, SMS, and MMS communications alongside email, chat, and social messaging in a unified inbox. This enhancement enables businesses to track, manage, and respond to text messages within HubSpot's platform, improving team collaboration and customer engagement.
As a launch partner for the Custom Channels API, Sinch's integration provides centralized visibility for customer communications, supporting more responsive and personalized customer experiences. The recognition as an Essential App underscores Sinch's expertise in mobile messaging and its role in expanding the HubSpot ecosystem.
Sinch AB (XSTO: SINCH) has expanded its partnership with Verizon to enhance RCS (Rich Communication Services) for Business Messaging across the United States. The announcement, made during Enterprise Connect in Orlando, focuses on enabling businesses to deliver RCS messages to Verizon subscribers.
The expanded collaboration aims to provide secure, feature-rich, and verified business-to-consumer messaging capabilities. RCS for Business offers branded messages, interactive features, and advanced analytics including read receipts. Messages are sent through verified sender agents over secure channels.
Notable companies currently utilizing Sinch's RCS capabilities include EasyPark, Nespresso, leading delivery companies, and major banks. Sinch's Customer Communications Cloud provides comprehensive APIs, campaign builder tools, conversational AI capabilities, and platform integrations to support RCS implementation.
Sinch (XSTO: SINCH) is accelerating the adoption of Rich Communication Services (RCS) with its RCS Upscale solution. The company offers secure, branded, and interactive messaging solutions through APIs, SaaS tools, and enablement services. Sinch's RCS Upscale allows businesses to transition from SMS to RCS without additional costs or integration changes. The company sends millions of RCS business messages monthly, serving brands across various industries and regions.
The release of iOS 18, introducing RCS support in select markets, marks a pivotal moment for RCS growth. Sinch's global super network, direct operator connections, and partnership with Google position it as a leader in the RCS space. The company's solutions have shown high delivery and engagement rates for valuable use cases across the customer journey.