Health Net Providing Special Assistance to Members Affected by Bird Flu Throughout California

Rhea-AI Summary

Health Net, a Centene (NYSE: CNC) company and Medi-Cal managed care health plan, is providing emergency assistance to members affected by the Bird Flu in California following Governor Newsom's state of emergency declaration. The company is ensuring uninterrupted access to essential services through multiple initiatives:

Members can obtain emergency medication supplies from their original pharmacies, access 24/7 behavioral health support for grief and stress counseling, and utilize no-cost telehealth services when unable to reach primary care providers. Healthcare providers can receive assistance with emergency prescription refills, expedited approvals, and out-of-network treatment authorizations.

Positive

• Providing emergency prescription medication access during crisis
• Offering free telehealth services to affected members
• Maintaining 24/7 behavioral health support accessibility
• Implementing expedited approval processes for healthcare providers

Negative

• None.

Health Net Assisting Members During State of Emergency

SACRAMENTO, Calif., Dec. 18, 2024 /PRNewswire/ -- In response to Gov. Gavin Newsom's declared state of emergency in California, Health Net, one of the state's most experienced Medi-Cal managed care health plans and company of Centene Corporation (NYSE: CNC), is providing special assistance to members affected by the Bird Flu. Health Net is committed to ensuring its members have uninterrupted access to essential prescription medications, critical Health Net information and healthcare services.

Prescription Information

• During the duration of the State of Emergency, members in California affected by the Bird Flu can obtain an emergency supply of medication from the drug store where they originally filled their prescription.
• If a member's drug store is closed, they can call Health Net at 1-800-400-8987 for assistance.

Help with Coping
Health Net members have access to Health Net Behavioral Health Services for coping support including referrals to mental health counselors, local services and phone consultations. These services support members coping with grief, stress or trauma related to the Bird Flu. Health Net Behavioral Health is available for crisis support 24 hours a day, seven days a week at 1-800-675-6110 (TTY: 711).

Video Medical Appointments
If members cannot reach their primary care provider during a declared State of Emergency, Health Net provides access to telehealth services at no cost. To make an appointment, members can refer to their Health Net ID card for more information on accessing telehealth services. Members can also find this information by registering with and logging on to HealthNet.com.

Information for Healthcare Providers
Doctors and nurse practitioners can call Health Net at 1-800-641-7761 for help with:

• Emergency prescription refill guidelines.
• Escalating approvals to reduce approval turnaround times.
• Approval for out-of-network treatments when in-network resources are unavailable.

Other Important Information
Depending on how long the members need additional assistance, Health Net may take additional steps to ensure its members have access to necessary healthcare services.

About Health Net
Founded in California more than 45 years ago, Health Net, a company of Centene Corporation, believes that every person deserves a safety net for their health, regardless of age, income, employment status or current state of health. Today, we provide health plans for individuals, families, businesses of every size and people who qualify for Medi-Cal or Medicare. With more than 90,000 of our network providers, Health Net serves more than three million members across the state. We also offer access to substance abuse programs, behavioral health services, employee assistance programs and managed healthcare products related to prescription drugs. We make these health plans and services available through Health Net, LLC and its subsidiaries: Health Net of California, Inc., Health Net Life Insurance Company and Health Net Community Solutions, Inc. These entities are wholly owned subsidiaries of Centene Corporation (NYSE: CNC), a leading healthcare enterprise committed to transforming the health of the communities we serve, one person at a time. Health Net and Centene employ more than 5,700 people in California who work at one of five regional Talent Hub offices. For more information, visit www.HealthNet.com.

View original content to download multimedia:https://www.prnewswire.com/news-releases/health-net-providing-special-assistance-to-members-affected-by-bird-flu-throughout-california-302335614.html

SOURCE Health Net

FAQ

What emergency services is Health Net (CNC) providing during the California Bird Flu crisis?

Health Net is providing emergency prescription refills, free telehealth services, 24/7 behavioral health support, and expedited healthcare provider approvals for members affected by the Bird Flu in California.

How can Health Net members access emergency prescription refills during the Bird Flu emergency?

Members can obtain emergency medication supplies from their original pharmacy or call Health Net at 1-800-400-8987 if their pharmacy is closed.

What mental health support is Health Net offering during the Bird Flu emergency?

Health Net provides 24/7 behavioral health services for crisis support, including counseling referrals and phone consultations at 1-800-675-6110 (TTY: 711).

Are telehealth services free for Health Net members during the Bird Flu emergency?

Yes, Health Net is providing access to telehealth services at no cost during the declared State of Emergency.