Health Net Providing Special Assistance to Members Affected by Palisades Fire and Windstorm Conditions in Los Angeles and Ventura Counties

Rhea-AI Summary

Health Net, a Centene (NYSE: CNC) company and Medi-Cal managed care health plan, has announced special assistance measures for members affected by the Palisades Fire and windstorm conditions in Los Angeles and Ventura Counties, following Governor Newsom's state of emergency declaration.

The company is implementing several support measures including: emergency prescription medication supplies from original pharmacies, 24/7 behavioral health services for crisis support, and free telehealth services when primary care providers are unreachable. Healthcare providers can receive assistance with emergency prescription refills, expedited approvals, and out-of-network treatment authorizations.

Positive

• Providing emergency prescription medication access during crisis
• Offering free telehealth services during emergency
• Maintaining 24/7 behavioral health support services
• Implementing expedited approval processes for healthcare providers

Negative

• None.

Health Net Assisting Members During State of Emergency

SACRAMENTO, Calif., Jan. 8, 2025 /PRNewswire/ -- In response to Gov. Gavin Newsom's declared state of emergency in Los Angeles and Ventura Counties, Health Net, one of California's most experienced Medi-Cal managed care health plans and company of Centene Corporation (NYSE: CNC), is providing special assistance to members affected by the Palisades Fire and windstorm conditions. Health Net is committed to ensuring its members have uninterrupted access to essential prescription medications, critical Health Net information and healthcare services.

Prescription Information

• During the duration of the State of Emergency, members in Los Angeles and Ventura Counties affected by the Palisades Fire and windstorm conditions can obtain an emergency supply of medication from the drug store where they originally filled their prescription.
• If a member's drug store is closed, they can call Health Net at 1-800-400-8987 for assistance.

Help with Coping
Health Net members have access to Health Net Behavioral Health Services for coping support including referrals to mental health counselors, local services and phone consultations. These services support members coping with grief, stress or trauma related to the Palisades Fire and windstorm conditions. Health Net Behavioral Health is available for crisis support 24 hours a day, seven days a week at 1-800-675-6110 (TTY: 711).

Video Medical Appointments
If members cannot reach their primary care provider during a declared State of Emergency, Health Net provides access to telehealth services at no cost. To make an appointment, members can refer to their Health Net ID card for more information on accessing telehealth services. Members can also find this information by registering with and logging on to HealthNet.com.

Information for Healthcare Providers
Doctors and nurse practitioners can call Health Net at 1-800-641-7761 for help with:

• Emergency prescription refill guidelines.
• Escalating approvals to reduce approval turnaround times.
• Approval for out-of-network treatments when in-network resources are unavailable.

Other Important Information
Depending on how long the members need additional assistance, Health Net may take additional steps to ensure its members have access to necessary healthcare services.

About Health Net
Founded in California more than 45 years ago, Health Net, a company of Centene Corporation, believes that every person deserves a safety net for their health, regardless of age, income, employment status or current state of health. Today, we provide health plans for individuals, families, businesses of every size and people who qualify for Medi-Cal or Medicare. With more than 90,000 of our network providers, Health Net serves more than three million members across the state. We also offer access to substance abuse programs, behavioral health services, employee assistance programs and managed healthcare products related to prescription drugs. We make these health plans and services available through Health Net, LLC and its subsidiaries: Health Net of California, Inc., Health Net Life Insurance Company and Health Net Community Solutions, Inc. These entities are wholly owned subsidiaries of Centene Corporation (NYSE: CNC), a leading healthcare enterprise committed to transforming the health of the communities we serve, one person at a time. Health Net and Centene employ more than 5,700 people in California who work at one of five regional Talent Hub offices. For more information, visit www.HealthNet.com.

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SOURCE Health Net

FAQ

What emergency services is Health Net (CNC) providing during the Palisades Fire?

Health Net is providing emergency prescription refills, free telehealth services, 24/7 behavioral health support, and expedited healthcare provider approvals for members in Los Angeles and Ventura Counties.

How can Health Net members access emergency prescriptions during the Palisades Fire?

Members can obtain emergency medication supplies from their original pharmacy, or call 1-800-400-8987 if their pharmacy is closed.

What mental health support is Health Net offering during the 2025 Palisades Fire emergency?

Health Net is offering 24/7 behavioral health services for crisis support, including counselor referrals, local services, and phone consultations at 1-800-675-6110.

Are Health Net telehealth services free during the Los Angeles state of emergency?

Yes, Health Net is providing free telehealth services to members who cannot reach their primary care providers during the declared State of Emergency.