Solutions by Text and Conduent Partner to Modernize Loan Servicing with Integrated, Compliant Text Messaging

Rhea-AI Summary

Conduent (Nasdaq: CNDT) and Solutions by Text (SBT) announced a partnership on November 13, 2025 to integrate SBT's FinText messaging platform into Conduent's Loan Manager cloud loan and lease servicing platform.

The integration will add real-time, compliant SMS, MMS and RCS messaging to automated servicing workflows aiming to reduce resolution time, increase on-time payments, and lower collection costs while improving borrower engagement and operational efficiency.

Insights

Digital Lending Partnerships Analyst

Integration of SBT messaging into Conduent's Loan Manager should measurably improve collections efficiency and borrower engagement.

Combining Solutions by Text FinText™ messaging with Conduent Loan Manager embeds compliant SMS, MMS and RCS into automated servicing workflows to accelerate routine communications and collections. This creates a direct channel for real-time borrower interaction and automated notifications within the servicer platform.

Dependencies include client adoption of the integrated workflows, configuration for regulatory compliance, and operational metrics to prove reduced resolution time and higher on-time payments. The announcement claims lower collection costs and faster workflows, but those outcomes depend on rollout scale and measurable KPIs.

Watch for client deployment milestones and reported metrics such as changes in delinquency handling time and on-time payment rates within the next quarters, plus any published case-study results that quantify collection cost savings.

SBT's mobile engagement messaging platform integrates into Conduent's Loan Manager platform to boost on-time payments and borrower engagement

DALLAS, Nov. 13, 2025 /PRNewswire/ -- Solutions by Text (SBT), a leader in compliance-first conversational commerce solutions today announced a collaboration with Conduent (Nasdaq: CNDT), a global technology-driven business solutions and services provider, to integrate SBT's consumer-centric mobile messaging platform directly into Conduent's Loan Manager, a digital cloud-based solution for loan and lease servicing platform, to improve operational performance and boost customer satisfaction.

This partnership brings together leading companies to meet the growing demand for efficient, mobile-first communication and clear customer preference for text messaging. Integrating SBT's real-time, compliant SMS, MMS and RCS messaging capabilities into Conduent's automated loan servicing workflows will reduce resolution time for servicing issues, increase on-time payments, and improve the overall borrower experience.

The collaboration taps into the unique strengths of both companies during a time of rising digital-first financial technologies and increasing regulatory scrutiny. Conduent provides proven leadership in digital loan management, automation, AI, and analytics. Solutions by Text offers its FinText™ platform, specifically designed for the consumer finance industry to deliver frictionless messaging.

"Consumers expect engagement in real-time and over mobile devices - alerts over email and calls simply aren't cutting it.," said Nick Babinsky, Chief Product Officer of Solutions by Text. "Our partnership with Conduent advances loan management with seamless, secure, and customer-centric technology. We're helping lenders use meaningful conversations with their customers to better serve them, while improving loan-servicing profitability." 

"By combining Conduent's best-in-class platform with SBT's effective and real-time text communication, we are enhancing our unified, borrower-centric loan servicing ecosystem," said Kimberly Marshall, Head of Commercial Solutions and Account Management at Conduent. "This partnership will boost operational efficiency for our clients by automating routine communications and reducing collection costs, delivering a digital-first experience that accelerates collections and more productive workflows."

About Solutions by Text
Solutions by Text (SBT) enables businesses in consumer finance to effectively and conveniently reach their customers. Through a compliance-first messaging platform that seamlessly integrates payments, SBT helps foster meaningful conversations that drive measurable results. For too long, companies have relied on low-yield communication methods such as phone calls, mail, emails, and apps—leaving customers overwhelmed and messages lost in the noise. To break through, businesses need a solution that ensures precision, reach, and results. SBT delivers on this promise, helping its customers achieve outcomes like up to a 400% ROI and a 97% reduction in time to revenue. Good conversations pay off™. To learn more, visit solutionsbytext.com. 

Media Contact
David Resnic, The Harris Agency
david@theharris.agency

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SOURCE Solutions by Text

FAQ

What did Conduent (CNDT) announce on November 13, 2025 regarding loan servicing?

Conduent announced a partnership with Solutions by Text to integrate SBT's FinText messaging into Conduent's Loan Manager platform.

How will the SBT integration affect Conduent Loan Manager users and clients?

The integration adds real-time, compliant SMS, MMS and RCS messaging to automate routine communications and improve borrower engagement.

Will the Conduent (CNDT) and SBT partnership change collections or payment timing?

The companies say the integration is intended to reduce resolution time, increase on-time payments, and lower collection costs for clients.

What messaging technologies are being integrated into Conduent Loan Manager?

SBT's FinText platform will provide compliant SMS, MMS and RCS messaging within Loan Manager workflows.

Who at Conduent commented on the November 13, 2025 partnership with SBT?

Kimberly Marshall, Head of Commercial Solutions and Account Management at Conduent, commented on the partnership's operational benefits.

What industry focus does SBT's FinText platform have for the Conduent integration?

FinText is described as designed for the consumer finance industry to deliver frictionless, compliance-first messaging.