Concentrix Appoints Ryan Peterson as Executive Vice President and Chief Product Officer

Rhea-AI Summary

Concentrix Corporation (CNXC) appoints Ryan Peterson as Executive Vice President and Chief Product Officer to drive innovation and enhance customer experiences with GenAI powered solutions. Ryan's extensive product and AI experience from Amazon Web Services will bolster Concentrix's product portfolio and capabilities.

NEWARK, Calif., March 05, 2024 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a leading global provider of customer experience (CX) services and technologies, today announced the arrival of Ryan Peterson as Executive Vice President and Chief Product Officer. Ryan will join the Concentrix Global Executive Team and report directly to Chris Caldwell, President and CEO.

As Chief Product Officer, Ryan's mission will be to design, develop and deploy innovative products at scale across clients and internal operations. Ryan’s team will focus on GenAI powered solutions that leverage Concentrix’ domain expertise to enhance customer experiences, as well as improve the productivity of Concentrix’ game-changers around the globe.

“With the strong demand for transformation from our clients, Ryan’s addition to our leadership team will allow us to accelerate and scale the innovation and solutions we are already deploying,” said Chris Caldwell. “Spearheading our GenAI and product development, Ryan will leverage our existing technical capabilities, assets, and partnerships to build a world-class product team. I am truly excited to have such a strong and experienced leader to join us on this journey.”

Ryan brings to Concentrix a wealth of in-depth product and AI experience that will further enhance and grow the company’s capabilities and product portfolio. Most recently, at Amazon Web Services, as a Global Leader of the Customer Experience application, Amazon Connect (CXE), and a Global Leader of AWS Storage division, Ryan drove significant growth in both businesses and gained substantial experience leading go-to-market, sales, business development, and solution architectures, driving technical innovation and helping direct product teams. His experience also includes more than a decade building and running data management companies, a critical skillset in the deployment of AI.

"My time at Amazon taught me about the power of connecting with customers and seeing the world through their eyes,” said Ryan Peterson. “It showed me that at the intersection of technology and human empathy, there's a chance to really make a difference. I am thrilled to be joining Chris and the team, to leverage Concentrix’ deep knowledge of customers, human insight, and proprietary data to help leading companies deliver world-class customer experience solutions.”

About Concentrix

Hi, we’re a leading global provider of customer experience (CX) solutions and technologies. We create game-changing customer journeys for some of the world’s best brands, and the ones that are changing the world as we know it. Every day, we Design, Build and Run experiences that help brands grow across the world and into the future. Whether it’s a specific solution or the whole end-to-end journey — we’ve got it covered. We’re the strategic thinkers who design brand-defining experiences. The tech geeks who build smarter solutions. And the operational experts who run it all and make it work seamlessly. Across 70+ countries and six continents, we provide services across key industry verticals including technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. Concentrix Corporation (NASDAQ: CNXC) operating under the trade name Concentrix + Webhelp. Location: virtually everywhere. Visit concentrix.com to learn more.

Safe Harbor Statement

This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements include statements regarding the future growth of the company’s capabilities and product portfolio, and potential benefits associated with generative AI, including client growth and efficiency gains. Forward-looking statements are inherently uncertain and involve substantial risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Additional information concerning risks and uncertainties that could cause actual results to differ materially from those in the forward-looking statements can be found in the Note Regarding Forward-Looking Statements and the Risk Factors section of Concentrix’ Annual Report on Form 10-K for the fiscal year ended November 30, 2023 filed with the Securities and Exchange Commission and subsequent SEC filings. Concentrix assumes no obligation to update any forward-looking statements contained in this press release.

FAQ

Who is the new Executive Vice President and Chief Product Officer at Concentrix Corporation (CNXC)?

Ryan Peterson

Who will Ryan Peterson report to in his new role at Concentrix Corporation (CNXC)?

Chris Caldwell, President and CEO

What will Ryan Peterson focus on as Chief Product Officer at Concentrix Corporation (CNXC)?

Design, develop, and deploy innovative products at scale across clients and internal operations, with a focus on GenAI powered solutions.

What is Ryan Peterson's background in terms of experience?

Ryan has extensive experience in product and AI from Amazon Web Services, where he led significant growth in businesses like Amazon Connect and AWS Storage division.

How will Ryan Peterson's experience benefit Concentrix Corporation (CNXC)?

Ryan's experience will enhance and grow Concentrix's capabilities and product portfolio, leveraging his expertise in driving technical innovation and leading product teams.