Concentrix Releases New iX Hero™ Agentic AI Features

Rhea-AI Summary

Concentrix (NASDAQ: CNXC) has unveiled new features for its iX Hero platform, enhancing its Intelligent Experience (iX) product suite with advanced agentic AI capabilities. The release introduces two key features: Harmony, which optimizes speech patterns for clearer pronunciation, and Clarity, which provides background noise suppression.

Early implementation studies show impressive results, with 33.6% improvement in Communication Scores and 22.3% increase in Net Promoter Scores. PODS, a moving and storage company, reports significant improvements in sales close rates using iX Hero. The solution is now available globally, with optimization for teams in the Philippines, India, and Latin America.

Positive

• Communication Scores improved by 33.6% in production studies
• Net Promoter Scores increased by 22.3%
• PODS reports significant increase in sales close rates
• Global availability with optimization for key outsourcing markets

Negative

• None.

New capabilities transform customer interactions, deliver tangible business results, and accelerate entry into new markets

NEWARK, Calif., July 30, 2025 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced the newest release of iX Hero, part of its expanding Intelligent Experience (iX) product suite.

iX Hero uses agentic AI to supercharge the way customer experiences are delivered. The latest release adds two new features, Harmony and Clarity, to create more effective customer interactions. iX Hero Harmony fine-tunes speech patterns for clearer pronunciation, making sure every word lands perfectly while keeping voices natural and authentic. iX Hero Clarity’s background noise suppression delivers clear audio, so customer conversations can stay focused on exceptional service.

These advanced AI technologies help clients transform interactions and deliver measurable results — boosting Communication Scores by 33.6% and Net Promoter Scores by 22.3% based on studies in production.

PODS, an industry leader in moving and storage, relies on iX Hero to drive a better overall customer experience. “Our mission is simple: make interactions fast and effective for our customers. With iX Hero’s agentic AI applications, we cut through complexity and deliver the insights our customers need, faster. This frees our time to grow our customer relationships — we’re already seeing a significant increase in our sales close rates this year using iX Hero,” said Bob Fowler, Chief Information Officer, PODS.

“We’ve blended decades of human connection insight with cutting-edge technology to help our clients create clearer, more captivating experiences for every customer using iX Hero Harmony and Clarity,” said Ryan Peterson, Chief Product Officer, Concentrix. “These features also make it possible for our clients to unlock new markets, access a more diverse talent pool, and build global teams without limits.”

The newest release of iX Hero is built for scale with top-tier security and compliance. It’s available now globally for clients and optimized to use with customer experience teams in the Philippines, India and Latin America. For more information, meet iX Hero on the company website.

About us: Powering a World That Works  
Concentrix Corporation (NASDAQ: CNXC), a Fortune 500^® company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. Visit concentrix.com to learn more. 

Media Contact:
Marketing & Communications
Concentrix Corporation
media@concentrix.com

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Safe Harbor Statement
This news release includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements include, but are not limited to, statements regarding the company’s capabilities and product portfolio, the potential benefits associated with the use of iX Hero and the company’s other products and services, including enhanced clarity and understanding, customer satisfaction, and available talent pools, and statements that include words such as believe, expect, may, will, provide, could and should and other similar expressions. These forward-looking statements are inherently uncertain and involve substantial risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Risks and uncertainties include, among other things, risks related to the company’s ability to successfully execute its strategy, competitive conditions in the company’s industry, and other factors contained in the Company’s Annual Report on Form 10-K for the fiscal year ended November 30, 2024 filed with the Securities and Exchange Commission and subsequent SEC filings. We do not undertake a duty to update forward-looking statements, which speak only as of the date on which they are made.

Copyright © 2025 Concentrix Corporation and its subsidiaries. All rights reserved. Concentrix, the Concentrix logo, and all other Concentrix company, product, and services word and design marks and slogans are trademarks or registered trademarks of Concentrix Corporation and its subsidiaries. Other names and marks are the property of their respective owners. All rights reserved.

FAQ

What are the new features in Concentrix's iX Hero platform?

Concentrix added two new features: Harmony for optimizing speech patterns and clearer pronunciation, and Clarity for background noise suppression.

How does iX Hero improve customer service metrics for CNXC clients?

Studies show iX Hero improves Communication Scores by 33.6% and Net Promoter Scores by 22.3%, while clients like PODS report increased sales close rates.

Where is Concentrix's iX Hero platform available?

iX Hero is available globally and is optimized for customer experience teams in the Philippines, India, and Latin America.

What is the purpose of iX Hero's Harmony feature?

iX Hero Harmony fine-tunes speech patterns for clearer pronunciation while maintaining natural and authentic voices in customer interactions.

How does PODS use Concentrix's iX Hero platform?

PODS uses iX Hero to improve customer experience, streamline interactions, and deliver faster insights, resulting in improved sales close rates.