Introducing iX Hello™2.0: Smarter multi-modal customer facing assistants that are easy to create, customize and integrate across the enterprise
Rhea-AI Summary
Concentrix (NASDAQ: CNXC) has announced the release of iX Hello 2.0, an enhanced multi-modal customer service AI solution. The platform enables rapid deployment of various customer-facing assistants including bots, appointment booking tools, and order status trackers across enterprises.
The system features smart and responsive agentic AI that delivers secure, high-quality self-service answers with continuous retraining capabilities. It operates across multiple channels including webchat, voice, SMS, smart devices, and apps. The solution offers pre-built AI app blueprints for easy assistant creation and integrates with major enterprise systems like Salesforce, Microsoft, AWS, and Workday, with availability in hybrid cloud environments.
Positive
- Launch of new enterprise AI product expanding company's technology portfolio
- Integration capabilities with major enterprise systems (Salesforce, Microsoft, AWS, Workday)
- Multi-channel deployment functionality across web, voice, SMS, and apps
- Rapid deployment capability ('within minutes') reducing implementation time
Negative
- None.
Insights
The launch of iX Hello 2.0 marks a strategic pivot for Concentrix in the rapidly expanding enterprise AI market, estimated to reach
The platform's architecture reveals several competitive advantages:
- The hybrid cloud deployment option addresses growing enterprise concerns about data sovereignty and security, potentially accelerating adoption in regulated industries
- Integration with major enterprise systems (Salesforce, Microsoft, AWS, Workday) significantly reduces implementation barriers and positions the platform as an enterprise-grade solution rather than a standalone tool
- The emphasis on rapid deployment through pre-built blueprints directly addresses the current market pain point of lengthy AI implementation cycles
From a business model perspective, this launch could substantially impact Concentrix's revenue structure. The platform's design suggests a recurring revenue model through licensing and usage fees, potentially providing higher margins compared to traditional service offerings. The company's existing relationships with 2,000+ clients create a substantial built-in market for upselling, while the platform's scalability opens opportunities in the mid-market segment.
A critical differentiator is Concentrix's integration of decades of customer interaction data into the platform's training. This proprietary dataset could provide a sustainable competitive advantage against pure-play AI companies that lack real-world customer service experience.
However, investors should note that success in the enterprise AI market requires significant ongoing R&D investment to maintain technological competitiveness. The platform's ability to generate meaningful revenue will depend on Concentrix's execution in sales, support, and continuous innovation to stay ahead of rapidly evolving AI capabilities.
NEWARK, Calif., Feb. 12, 2025 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced the release of iX Hello 2.0.
From multi-modal bots to appointment booking tools, order status trackers, and custom brand-specific bots, iX Hello 2.0 can be customized and deployed across an enterprise within minutes to drive meaningful engagement with customers.
iX Hello 2.0 agentic AI is:
- Smart and responsive: Produces high-quality, self-service answers in a secure model with continuous retraining to provide better customer experiences and outcomes.
- Accessible from anywhere: Customer-facing assistants work across multiple engagement channels including webchat, voice, SMS, smart devices, and apps.
- Simple to set up: Pre-built AI app blueprints make it easy to create any assistant.
- Easy to integrate: Leverages organizational data by connecting with major enterprise systems including Salesforce, Microsoft, AWS, and Workday. Available in hybrid cloud environments.
“Having designed and built technology to tackle challenging business problems for more than 2,000 clients, we understand how to create and operationalize solutions that make customers’ lives easy, personal, and seamless,” said Ryan Peterson, Chief Product Officer, Concentrix. “iX Hello 2.0 is backed by Concentrix’ unparalleled understanding of customer interactions developed from decades of insights.”
For more information, say Hello on the company’s website.
About us: Powering a World That Works
Concentrix Corporation (NASDAQ: CNXC), a Fortune 500® company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. Visit concentrix.com to learn more.
Media Contact:
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Concentrix Corporation
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Safe Harbor Statement
This news release includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements include, but are not limited to, statements regarding the company’s capabilities and product portfolio, the potential benefits associated with use of the company’s GenAI and other products, including productivity and engagement quality, the expected timing of anticipated product launches, and statements that include words such as believe, expect, may, will, provide, could and should and other similar expressions. These forward-looking statements are inherently uncertain and involve substantial risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Risks and uncertainties include, among other things, risks related to the company’s ability to successfully execute its strategy, competitive conditions in the company’s industry, and other factors contained in the Company’s Annual Report on Form 10-K for the fiscal year ended November 30, 2023 filed with the Securities and Exchange Commission and subsequent SEC filings. We do not undertake a duty to update forward-looking statements, which speak only as of the date on which they are made.
Copyright © 2025 Concentrix Corporation and its subsidiaries. All rights reserved. Concentrix, the Concentrix logo, and all other Concentrix company, product, and services word and design marks and slogans are trademarks or registered trademarks of Concentrix Corporation and its subsidiaries. Other names and marks are the property of their respective owners. All rights reserved.
FAQ
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