Escalent Names Florida City Gas 2024 Customer Champion

Florida City Gas (FCG), a Chesapeake Utilities (NYSE: CPK) subsidiary, has been named a 2024 Customer Champion by Escalent in their Cogent Syndicated report.

Rhea-AI Summary

Florida City Gas (FCG), a Chesapeake Utilities (NYSE: CPK) subsidiary, has been named a 2024 Customer Champion by Escalent in their Cogent Syndicated report. FCG achieved the highest ranking among utilities in the South region and placed second among natural gas companies nationwide. The recognition came after evaluation of 142 major U.S. utilities, with FCG being among the top 47 companies recognized for strong customer relationships.

The assessment focused on key areas including safety, reliability, environmental stewardship, and community engagement. This achievement follows FCG's previous recognitions as a 'Most Trusted Utility Brand' in 2022 and 'Easiest to do Business With' in 2023.

Positive

• Achieved highest ranking among utilities in South region
• Ranked second among natural gas companies nationwide
• Named among top 47 utilities out of 142 evaluated
• Consistent track record of recognition (2022, 2023, 2024)

Negative

• None.

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Ranked highest among natural gas utilities in the southern region.

DOVER, Del., Jan. 13, 2025 /PRNewswire/ -- Florida City Gas (FCG), a subsidiary of Chesapeake Utilities Corporation (NYSE: CPK), has been named a 2024 Customer Champion in a prestigious Cogent Syndicated report by Escalent, a leading data analytics and advisory firm specializing in the energy and utility sector.

The report evaluated 142 major utilities across the United States, highlighting FCG as one of the top 47 companies recognized for fostering strong and engaged customer relationships. Customer Champions named in the study also excelled in critical areas such as safety and reliability, environmental stewardship and community engagement.

Through the ratings process, FCG earned the highest ranking among utilities in the South region and second among natural gas companies nationwide. This recognition reflects FCG's culture and its employees' unwavering commitment to providing exceptional service, supporting their communities and delivering value to customers.

"Our corporate value of caring is central to our mission to deliver energy that makes life better for the people and communities we serve," said Jeff Sylvester, senior vice president and chief operating officer.  ''Maintaining customer trust is essential to delivering on that value, and we accomplish that through exceptional service, advanced technology and enhanced safety and reliability."

"It is a tremendous honor to be recognized for our strong customer relationships," said Kim Estrada, director of customer care operations. "This award reflects our commitment to meaningful connections with the people and communities we serve as we support their evolving energy needs."

FCG's achievement underscores its role as a trusted leader in the utility sector, setting a benchmark for customer engagement and innovation. The Company was previously honored by Escalent in 2022 as a "Most Trusted Utility Brand" and in 2023 as "Easiest to do Business With."

About Chesapeake Utilities Corporation
Chesapeake Utilities Corporation is a diversified energy delivery company, listed on the New York Stock Exchange. Chesapeake Utilities Corporation offers sustainable energy solutions through its natural gas transmission and distribution, electricity generation and distribution, propane gas distribution, mobile compressed natural gas utility services and solutions, and other businesses.

About Florida City Gas
Florida City Gas provides natural gas service to more than 121,000 residential, commercial and industrial customers in Florida's Miami-Dade, Broward, Brevard, Palm Beach, Hendry, Martin, St. Lucie and Indian River counties. Acquired by Chesapeake Utilities Corporation in 2023, Florida City Gas owns and operates approximately 3,800 miles of distribution and 80 miles of transmission pipeline. For more information, visit: www.floridacitygas.com.

For more information, contact:       

Contact: 
Alexander Nye
Director, Strategic Communications
(727) 754-0136
ANye@chpk.com

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SOURCE Chesapeake Utilities Corporation

FAQ

AI-generated questions and answers. How Rhea-AI works. Not financial advice.

What recognition did Florida City Gas (CPK subsidiary) receive in 2024?

Florida City Gas was named a 2024 Customer Champion by Escalent in their Cogent Syndicated report, ranking highest among utilities in the South region and second among natural gas companies nationwide.

How did Florida City Gas (CPK) rank compared to other utilities in 2024?

Florida City Gas ranked highest among utilities in the South region and second among natural gas companies nationwide, being among the top 47 companies out of 142 evaluated utilities.

What previous awards has Florida City Gas (CPK) received from Escalent?

Florida City Gas was recognized as a 'Most Trusted Utility Brand' in 2022 and 'Easiest to do Business With' in 2023.

What criteria were evaluated for Florida City Gas's (CPK) 2024 Customer Champion award?

The evaluation focused on strong customer relationships, safety and reliability, environmental stewardship, and community engagement.