Crawford & Company (CRD-A, CRD-B) reported third-quarter net income of $15.0 million, with earnings improving despite slightly lower revenue. Revenue before reimbursements was $321.6 million versus $322.2 million a year earlier. Diluted earnings per share for both classes rose to $0.31 from $0.25.
International operating earnings increased to $10.7 million from $7.7 million, while U.S. Property and Casualty and Broadspire earnings declined. For the first nine months, net income rose to $33.4 million from $26.9 million, while revenue before reimbursements fell to $952.6 million from $957.2 million. Operating cash flow fell to $29.0 million from $51.7 million. At September 30, debt was $225.1 million versus $189.1 million at year-end. Crawford expects lower claims frequency and moderating weather-related activity to pressure fourth-quarter results.
Crawford & Company (CRD-A and CRD-B) approved a quarterly dividend of $0.08 per share on both common stock classes.
The dividend is payable on December 4, 2026, to shareholders of record at the close of business on November 18, 2026. The board approved the payment at its regular quarterly meeting.
Crawford & Company (CRD-A, CRD-B) released Contractor Connection research identifying customer experience as contractors’ most important measure of insurance restoration success. In the second installment of its Managed Repair Market report, 33% of respondents selected customer experience as the single biggest factor in industry success.
A steady stream of work was the most frequently cited contractor benefit of managed repair programs, identified by 74% of respondents. Respondents also cited policyholder benefits including vetted professionals and warranty protection. The final installment, focused on strengthening contractor-carrier partnerships, is scheduled for November 3.
Crawford & Company (CRD-A, CRD-B) will release its third-quarter 2026 earnings on November 2, 2026, at 4:15 p.m. Eastern Time.
The quarter ended September 30, 2026. A conference call covering quarterly earnings and other developments will follow on November 3, 2026, at 8:30 a.m. Eastern Time. Audio and slides will be available through a webcast on the company’s investor website.
Crawford & Company (CRD) released the first installment of its 2026 Managed Repair Market report through its Contractor Connection network.
Among responding restoration contractors, 58% are absorbing higher labor costs to keep pricing consistent. The labor market affects 86% of respondents’ businesses, while 73% report an operational impact, most often longer job cycle times. Rising material costs, economic uncertainty and labor shortages are among their leading concerns. Technology is used by 98% of respondents.
The three-part series continues on October 21 with managed repair program value and on November 11 with contractor-carrier collaboration.
Crawford & Company (CRD-A and CRD-B) is expanding its technical expertise in Argentina by incorporating the IBA Latinoamérica team into Crawford Argentina.
The team brings more than four decades of experience managing complex claims. Crawford said the incorporation combines local expertise with its global resources and strengthens client support in Argentina, Uruguay and Paraguay through its established regional platform. Crawford Argentina now offers specialist expertise in energy, mining, engineering risks, operational risks, liability and business interruption.
Crawford (NYSE: CRD-A, CRD-B) has strengthened its claims capabilities in Colombia by adding the professional team from Asegúrate, led by Mauricio Pinzón. Pinzón joins as claims manager for commercial lines at Crawford Colombia after a long career managing complex property & casualty (P&C) and marine claims.
The move enhances Crawford Colombia’s technical expertise across P&C, marine, loss control and risk management, and complements its existing third‑party administration platform. According to Crawford, this integration supports its Latin American growth strategy, reinforces its long-term commitment to the Colombian insurance market and provides clients broader expertise backed by the company’s global network and technology.
Crawford & Company (NYSE: CRD-A, CRD-B) has integrated SubSprint, an AI-driven subsidence claims solution, into its UK operations as a record heatwave drives higher subsidence claim volumes. The platform uses mobile data capture, advanced data science and AI to streamline damage assessment and claim routing.
According to the company, SubSprint makes the assessment process up to 97% faster than traditional methods and can accurately assess subsidence claims in as little as 15 minutes. Around 86% of claims handled via SubSprint have not required onsite consultant visits, allowing technical experts to focus on complex cases, while an intuitive interface has reduced customer effort. The AI engine’s recommendations are reviewed and validated by Crawford’s subsidence specialists to support accuracy, consistency and ongoing learning.
Crawford & Company (NYSE: CRD-A, CRD-B) reported second quarter 2026 revenues before reimbursements of $321.4 million, essentially flat versus $323.0 million a year earlier, while GAAP net income attributable to shareholders rose to $13.4 million from $7.8 million. Diluted EPS was $0.27 for CRD-A and $0.28 for CRD-B, up from $0.16. Non-GAAP net income increased to $18.8 million, with non-GAAP diluted EPS of $0.38 for both share classes.
Segment results were mixed: U.S. Property and Casualty revenue declined 10.2%, Broadspire revenue grew 1.2% with margin expansion, and International Operations revenue increased 4.2% (1.6% in constant currency excluding dispositions) with higher margins. SG&A fell 11.1% in the quarter. The board approved a quarterly dividend increase to $0.08 per share. The company generated $23.1 million in operating cash flow in the first half and repurchased 861,517 shares across both classes.
Crawford (CRD) outlined its outcome-focused approach to claims innovation, emphasizing disciplined, evidence-based evaluation of new technologies and workflow enhancements. The company prioritizes measurable impact on loss costs, efficiency, execution, and customer experience rather than theoretical potential.
Crawford uses structured, controlled testing environments and data-driven methods to validate performance before scaling tools into live operations, often collaborating with clients to align innovations with real-world conditions. This approach, applied for more than a decade to advanced analytics, machine learning, and AI, is intended to ensure practical, reliable solutions that improve decision-making and support long-term performance across claims operations.