Cisco launches Cisco IQ, the unified AI-powered experience that connects the entire customer journey
Cisco (NASDAQ: CSCO) launched Cisco IQ, an AI-powered unified interface that combines real-time insights, on-demand assessments, troubleshooting, personalized learning, automation and agentic AI to connect the full customer journey.
Cisco IQ adapts to each customer's environment, offers flexible deployments — SaaS, on‑prem tethered, or on‑prem air‑gapped — and secure API integration. The company says the experience aims to reduce complexity, boost resiliency and accelerate time-to-value for IT teams. General availability is expected in H2, FY2026.
Cisco (NASDAQ: CSCO) ha lanciato Cisco IQ, un'interfaccia unificata alimentata dall'IA che combina informazioni in tempo reale, valutazioni on-demand, risoluzione dei problemi, apprendimento personalizzato, automazione e IA agentica per connettere l'intero percorso del cliente.
Cisco IQ si adatta all'ambiente di ogni cliente, offre implementazioni flessibili — SaaS, on‑prem tethered o on‑prem air‑gapped — e integrazione sicura delle API. L'azienda afferma che l'esperienza mira a ridurre la complessità, aumentare la resilienza e accelerare il time-to-value per i team IT. La disponibilità generale è prevista nella seconda metà dell'anno fiscale 2026.
Cisco (NASDAQ: CSCO) lanzó Cisco IQ, una interfaz unificada impulsada por IA que combina conocimientos en tiempo real, evaluaciones a demanda, resolución de problemas, aprendizaje personalizado, automatización e IA agencial para conectar todo el recorrido del cliente.
Cisco IQ se adapta al entorno de cada cliente, ofrece despliegues flexibles — SaaS, on-prem tethered, o on-prem air-gapped — y una integración segura de API. La empresa dice que la experiencia pretende reducir la complejidad, aumentar la resiliencia y acelerar el valor para los equipos de TI. Se espera disponibilidad general en la segunda mitad del año fiscal 2026.
Cisco (NASDAQ: CSCO)은 AI 기반의 통합 인터페이스인 Cisco IQ를 출시했으며, 실시간 인사이트, 주문형 평가, 문제 해결, 개인화 학습, 자동화 및 에이전트형 AI를 결합해 전체 고객 여정을 연결합니다.
Cisco IQ는 각 고객의 환경에 맞게 조정되며, SaaS, 온프렘 연결형, 또는 온프렘 오프라인 격리형 배포를 제공하고 안전한 API 통합을 지원합니다. 회사는 이 경험이 복잡성을 줄이고 회복력을 높이며 IT 팀의 가치 창출 속도를 가속화하는 것을 목표로 한다고 말합니다. 일반 이용 가능은 FY2026 하반기로 예상됩니다.
Cisco (NASDAQ: CSCO) a lancé Cisco IQ, une interface unifiée alimentée par l'IA qui combine des informations en temps réel, des évaluations à la demande, du dépannage, de l'apprentissage personnalisé, de l'automatisation et de l'IA agentique pour connecter l'ensemble du parcours client.
Cisco IQ s'adapte à l'environnement de chaque client, propose des déploiements flexibles — SaaS, sur site tethered, ou sur site air-gapped — et une intégration API sécurisée. L'entreprise affirme que l'expérience vise à réduire la complexité, à renforcer la résilience et à accélérer la valeur pour les équipes informatiques. La disponibilité générale est attendue au cours du deuxième semestre de l'exercice 2026.
Cisco (NASDAQ: CSCO) hat Cisco IQ vorgestellt, eine KI-gestützte einheitliche Schnittstelle, die Echtzeit-Einblicke, bedarfsorientierte Bewertungen, Fehlerbehebung, personalisiertes Lernen, Automatisierung und agentische KI kombiniert, um die gesamte Kundenreise zu verbinden.
Cisco IQ passt sich der Umgebung jedes Kunden an, bietet flexible Bereitstellungsoptionen — SaaS, On-Prem tethered oder On-Prem air-gapped — und eine sichere API-Integration. Das Unternehmen sagt, dass die Erfahrung darauf abzielt, Komplexität zu reduzieren, Resilienz zu erhöhen und die Time-to-Value für IT-Teams zu beschleunigen. Die allgemeine Verfügbarkeit wird voraussichtlich im 2. Halbjahr des Geschäftsjahres 2026 erwartet.
سيسكو (المدرجة في ناسداك: CSCO) أطلقت Cisco IQ، وهي واجهة موحدة تعمل بتقنية الذكاء الاصطناعي تجمع بين الرؤى في الوقت الفعلي والتقييمات عند الطلب، واستكشاف المشكلات، والتعلم المخصص، والأتمتة والذكاء الاصطناعي الوكِيل ليصلوا إلى كامل رحلة العميل.
يتكيّف Cisco IQ مع بيئة كل عميل، ويقدم نشرات مرنة — SaaS، أو موصول محليًا، أو محلي مع عزل هوائي — وتكامل API آمن. تقول الشركة إن التجربة تهدف إلى تقليل التعقيد، وزيادة المرونة، وتسريع القيمة الزمنية لفِرَق تكنولوجيا المعلومات. متاح بشكل عام متوقع في النصف الثاني من السنة المالية 2026.
- General availability expected in H2 FY2026
- 3 deployment modes: SaaS, on‑prem tethered, on‑prem air‑gapped
- Unified interface combining insights, assessments, troubleshooting and automation
- Secure API integration to fit existing workflows
- No pricing or commercial terms disclosed
- Impact on revenue/timing depends on partner and customer adoption before H2 FY2026
Insights
New AI interface centralizes services and support, promising simpler operations and partner enablement; availability set for
Cisco IQ packages real-time insights, automated troubleshooting, personalized learning and agentic AI into one interface, aiming to shorten time-to-value and streamline lifecycle tasks from planning to optimization. The design emphasizes flexible deployment — SaaS, on-prem tethered, or on-prem air-gapped — and API integration to fit existing workflows, which supports adoption across varied environments.
Dependencies and risks include successful integration into heterogeneous customer estates, the accuracy and safety of the agentic-AI recommendations, and partner adoption at scale; the announcement cites human oversight and a transparent AI architecture but provides no performance metrics. The release references
Watch for three concrete milestones: partner integration case studies and technical validation during pilot programs, enterprise adoption signals after general availability in
New interface accelerates time-to-value, boosts resiliency, and delivers unparalleled simplicity for under-pressure IT teams
News Summary:
- Cisco IQ brings real-time insights, on-demand assessments, troubleshooting and personalized learning, automation and agents from across professional services and support together in a single AI-powered interface, helping customers plan, deploy, manage, secure and optimize technology investments with greater speed and simplicity.
- With Cisco IQ's purpose-built agentic-AI foundation, agents continually adapt to each customer's unique operational environment, enabling them to deliver personalized, contextual insights, recommendations and actions.
- Flexible deployment options – SaaS, on-prem tethered, or on-prem air-gapped – and secure API integration help ensure Cisco IQ fits seamlessly into any environment and existing workflows.
Purpose-built for the AI era, where technology complexity can hinder essential operational agility, Cisco IQ brings together automation, AI-powered intelligence, and decades of deep Cisco expertise in a single digital experience, helping customers to plan, deploy, manage, secure, and optimize technology investments faster and more easily. Its proactive, predictive, and highly personalized features put customers a step ahead, helping them to reduce complexity, boost resiliency, and deliver measurable business outcomes.
"Cisco IQ is our boldest step yet in reimagining how customers interact with Cisco — from planning and design to optimization and transformation," said Liz Centoni, Executive Vice President and Chief Customer Experience Officer, Cisco. "With AI at its core, Cisco IQ doesn't just react. It intelligently anticipates, personalizes and transforms how you assess, deploy and operate, providing one connected experience to reduce complexity and empower IT teams to act with clarity and confidence."
Turning Complexity into Crystal-Clear Clarity
In an era defined by rapid technology shifts and rising expectations, today's IT teams face a high-stakes mix of challenges:
- Disjointed automation and fragmented visibility can leave teams firefighting across multiple tools, struggling with blind spots and missed signals.
- Services and support experiences are often complex and inconsistent, slowing resolution and consuming valuable bandwidth.
- A widening skills gap makes it harder to keep pace with innovation, while escalating demands for proactive, measurable outcomes can compound the strain.
Together, these pressures create fertile ground for costly outages, security gaps, delayed implementations, and eroded trust. Put simply, yesterday's service and support models are not designed to keep up with today's AI-powered world.
Cisco IQ helps to address this reality by transforming services and support from reactive fixes to strategic, predictive enablers — helping to reduce operational friction and cognitive load and enable earlier intervention. For customers, the result is a more resilient IT operation that can help focus resources on innovation and business transformation.
Cisco IQ is an important step in realizing Cisco's vision for agentic AI-led customer experience, where interactions are personalized, proactive, and predictive. At a time when
From Firefighting to Foresight
Cisco IQ unlocks a new level of simplicity, resiliency and time to value, helping ensure trust and security via Cisco's transparent AI architecture and human oversight by design. It helps IT teams to:
- Anticipate and prevent issues with on-demand assessments covering security advisories, configurations, compliance, regulatory, quantum readiness and custom checks.
- Simplify operations and provide dynamic, real-time visibility of entire asset inventory with planning for last day of support and lifecycle management.
- Accelerate resolution using AI-supported troubleshooting and streamlined case management.
- Benefit from hyper-personalized support with AI that adapts to each customer's unique environment.
- Realize deployment flexibility — SaaS, on-prem tethered, or on-prem air-gapped — with the ability to integrate Cisco IQ into existing systems.
"Cisco IQ is more than a technology: it's a shift in how IT delivers value in an AI-driven era. By reducing operational friction, lowering cognitive load, and enabling proactive action, Cisco IQ frees teams to focus on innovation and resilience rather than firefighting," added Zeus Kerravala, founder and principal analyst, ZK Research. "This latest launch is another clear indication from Cisco that it intends to lead the way in agentic-led services."
Empowering partners to win in the AI era
Partners are at the heart of how Cisco delivers services and support to customers worldwide. With Cisco IQ, partners can address their customer needs across deployment modes and across the entire technology lifecycle. By equipping partners with advanced AI-powered capabilities, Cisco IQ can help them deliver more value to customers. Together, Cisco and its partners can help customers reduce complexity, make better-informed decisions, and keep pace with change — turning technology management into a strategic driver of business success.
"It's great to see Cisco leveraging AI and building out API stacks that enable partners to deliver even better outcomes for customers. Cisco IQ enhances the traditional services and support model into something that's far more proactive and predictive, meaning we can help customers identify and solve issues before they impact operations, build digital resiliency, and optimize operations," says John Tan, Chief Customer Officer, Data#3. "We're excited to integrate Cisco IQ into our custom application stack to deliver the modern, proactive and hyper-personalized customer experience that organizations need today."
Availability
Cisco IQ is expected to be generally available in Cisco's H2, FY2026.
Additional Resources
- Liz Centoni Executive Blog: Cisco IQ: Redefining customer experience while driving partner value
- Cisco IQ deep-dive blog – Bhaskar Jayakrishnan: From tool to intelligence, the engineering philosophy of Cisco IQ
- The Race to an Agentic Future – Research Report 2025: The Race to an agentic future: how agentic AI will transform customer experience
- Liz Centoni Executive Blog: Agentic AI Poised to Handle
68% of Customer Service and Support Interactions by 2028 - Cisco TechBeat Podcast: How Cisco CX & AI Are Transforming Customer Experience: Insights with Carlos Pereira
About Cisco
Cisco (NASDAQ: CSCO) is the worldwide technology leader that is revolutionizing the way organizations connect and protect in the AI era. For more than 40 years, Cisco has securely connected the world. With its industry leading AI-powered solutions and services, Cisco enables its customers, partners and communities to unlock innovation, enhance productivity, and strengthen digital resilience. With purpose at its core, Cisco remains committed to creating a more connected and inclusive future for all. Discover more on The Newsroom and follow us on X at @Cisco.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the
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SOURCE Cisco Systems, Inc.
FAQ
What is Cisco IQ and which stock trades its parent company?
When will Cisco IQ be generally available for customers of CSCO?
What deployment options does Cisco IQ support for CSCO customers?
How does Cisco IQ aim to help IT teams according to the announcement?
Will Cisco IQ integrate with existing systems for CSCO customers?
Does Cisco disclose pricing or commercial terms for Cisco IQ in the Nov 4, 2025 announcement?
