ePLDT Group Powers Enterprise Transformation, Customer-Centric Innovation with CSG
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Key Terms
icttechnical
Information and Communications Technology (ICT) describes the tools and systems—like computers, networks, servers, cloud services, and software—that organizations use to create, store, send and secure digital information. For investors, ICT matters because it underpins a company's ability to operate, scale, protect data and compete; stronger ICT is like a well-designed road system that speeds delivery and reduces costly breakdowns, while weak ICT can slow growth and increase risk.
data centertechnical
A data center is a secure facility that houses large numbers of computers, storage devices and networking gear that run, store and move digital information for businesses and online services. Investors treat data centers like modern warehouses: their occupancy, energy efficiency, connectivity and long-term service contracts drive steady revenue and capital needs, so changes in demand or costs can directly affect profitability and growth prospects.
multi-cloudtechnical
Multi-cloud is the practice of using services from two or more cloud computing providers instead of relying on just one. For investors, this matters because it can lower operational risk and increase flexibility—similar to renting units from different landlords to avoid being stranded if one has problems—and it can affect a company’s costs, growth potential, and resilience, which in turn influence revenue stability and valuation.
cybersecuritytechnical
Cybersecurity involves protecting computers, networks, and digital information from theft, damage, or unauthorized access. It is essential for safeguarding sensitive data and maintaining trust in digital systems, which matters to investors because strong cybersecurity reduces the risk of costly breaches and disruptions that can impact a company’s performance and reputation. Think of it as locking and safeguarding valuable information much like securing a safe to prevent theft.
b2btechnical
Business-to-business (B2B) describes companies that sell products or services to other businesses rather than to individual consumers. For investors, B2B models often mean larger, repeatable contracts and revenue tied to corporate budgets, which can produce steadier, more predictable cash flow; think of a parts supplier selling regular batches to a factory rather than a shop selling single items to walk-in customers, so customer concentration and contract length matter.
Strengthens enterprise experiences and accelerates time to value through advanced platform upgrades
MANILA, Philippines--(BUSINESS WIRE)--
ePLDT Group, the Information and Communication Technology (ICT) subsidiary of PLDT, has chosen CSG® (NASDAQ: CSGS) to support the next phase of its business growth. Together with CSG, ePLDT and its data center subsidiary, VITRO Inc., continue to build on their robust digital backbone to bring enterprise customers a faster activation process, more tailored tech offerings, and simpler billing experiences.
“As we continue to advance our digital transformation capabilities, our focus is to deliver tangible value for our customers by simplifying engagements and enabling faster outcomes,” said Victor S. Genuino, President and CEO of ePLDT & VITRO Inc. “With its deep domain expertise and longstanding relationship with PLDT, CSG plays an important role in helping us deliver more responsive, efficient, and customer-centric experiences for Philippine enterprises.”
With CSG Quote & Order and CSG Encompass, ePLDT Group further expands its ability to simplify complex enterprise requirements, drive sustained revenue and customer lifetime value, and reinforce its digital foundation across its portfolio of multi-cloud, data and AI, managed services, cybersecurity offerings, and data center solutions. In turn, these capabilities enable enterprises to reduce complexity, accelerate decision-making, and stay competitive by accessing ICT services that are easier to understand, procure, and deploy.
“In our digital economy, demand for data center, cloud, and cybersecurity services has skyrocketed,” said Ian Watterson, Senior Vice President, Go-to-Market, CSG. “As a trusted digital transformation enabler, ePLDT Group serves as the backbone to many of the most important modernization initiatives in Asia-Pacific. We are humbled to build on CSG and PLDT’s 20+ year relationship as we help ePLDT scale its business and power the next wave of enterprise transformation in the region.”
Learn more about how CSG Quote & Order accelerates time to value and unlocks stronger B2B experiences for global industry innovators, from Telenor Denmark to One NZ.
About CSG
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Our customer experience, billing and payments solutions help companies of any size make money and make a difference. With our SaaS solutions, company leaders can take control of their future and tap into guidance along the way from our fiercely committed and forward-thinking CSGers around the world.
Want to be future-ready and a change-maker like the global brands that trust CSG? Visit csgi.com to learn more.
