CSG Systems International Stock Price, News & Analysis

CSG (NASDAQ: CSGS) has released its 2025 State of the Customer Experience Report, highlighting four key strategies for companies to improve their customer experience (CX) and demonstrate tangible business value. The report emphasizes that successful CX leaders must prove how their initiatives generate revenue, reduce costs, and enhance brand equity.

The analysis, based on customer insights, analyst research, and 13 billion CSG datapoints, reveals that the CX industry is currently overwhelmed with tools while consumers face excessive communications. The report identifies four winning strategies for brands: personalizing key moments to reduce churn, balancing AI implementation with customer needs, consolidating marketing technology to bridge data gaps, and ensuring CX Officers think like CFOs by linking CX programs to financial outcomes.

CSG Systems International (NASDAQ: CSGS) has announced a 7% increase in its quarterly cash dividend, marking its 12th consecutive year of dividend growth. The Board of Directors approved a new quarterly payment of $0.32 per share of common stock, which will be paid on April 2, 2025, to shareholders of record as of March 19, 2025.

CSG Systems International reported strong Q4 2024 results with record quarterly revenue of $316.7 million, up 6.5% year-over-year. Full-year 2024 revenue reached $1.20 billion, a 2.4% increase from 2023.

The company achieved notable financial metrics including Q4 GAAP operating income of $42.3 million (13.4% margin) and non-GAAP operating income of $58.3 million (20.1% margin). Full-year operating cash flow was $135.7 million, with non-GAAP adjusted free cash flow of $113.3 million, up 9% YoY.

CSG increased its dividend payout by 7% for 2025, marking the 12th consecutive year of increases. The company targets $100+ million in shareholder remuneration via dividends and buybacks in 2025. For 2025, CSG projects revenue between $1.21-1.25 billion with non-GAAP operating margins of 18.1-18.5% and adjusted free cash flow of $110-150 million.

Gamma Communications has selected CSG (NASDAQ: CSGS) to enhance its customer experience and digital transformation strategy. The collaboration focuses on implementing CSG's configure, price, quote (CPQ) platform to improve Gamma's market responsiveness and service delivery.

The partnership aims to enable Gamma to:

• Launch new products more rapidly
• Offer personalized solutions for business customers
• Provide enhanced self-service capabilities
• Simplify integration through standardized APIs

According to Colin Lees, Gamma's CTO, this initiative aligns with their mission to deliver simple, intuitive experiences while serving channel partners and enterprise customers more efficiently. The implementation is expected to strengthen customer loyalty and drive business growth through improved operational efficiency and market agility.

CSG Forte has been recognized by TSG (The Strawhecker Group) for achieving the 'Best Gateway Uptime' and 'Lowest Minute Outage' in North America for the second consecutive year. These awards are based on TSG's Global Experience Monitoring platform, which continuously benchmarks gateway performance through 24/7/365 monitoring across global locations.

The recognition highlights CSG Forte's excellence in payment gateway stability and reliability, important factors for merchants and developers in maintaining revenue streams and customer relationships. The company's performance was evaluated based on credit card transaction performance and merchant checkout experiences.

CSG Forte currently serves over 130,000 businesses worldwide with its payment platform. The company has recently released its CSG Forte 2024 Unwrapped eBook, showcasing platform improvements and featuring a case study of an ISV that achieved nearly 40% year-over-year revenue growth through payment integration.

CSG reported on January 21, 2025, that unauthorized access was detected to a single provider's data stored on a CSG platform in the UK. The company emphasized there is no evidence that CSG's technologies and systems were compromised or that CSG was responsible for the data breach. CSG has implemented immediate containment measures and is actively supporting their customer in addressing the situation. The company affirmed its commitment to data security and continues working to resolve the issue.

CSG (NASDAQ: CSGS) announced a planned Board Chair transition, with current Chair Ron Cooper stepping down at the end of his term on May 14, 2025. Marwan Fawaz, a board member since 2016, will succeed Cooper following the May 2025 Annual Shareholders Meeting.

Fawaz brings extensive industry experience, having served as Executive Advisor at Google and Alphabet, CEO at Nest and Google/Motorola Home, and held executive positions at Charter Communications, Adelphia Communications, and MediaOne. Under Cooper's leadership since 2006, CSG's annual revenue grew from approximately $380 million to nearly $1.2 billion in 2023.

The transition is part of the Board's long-term succession planning process, with Cooper having contributed to board diversity and refreshment initiatives during his tenure. Fawaz currently serves on the boards of NRG Energy and Ubicquia Incorporated.

CSG Systems International (NASDAQ: CSGS) has scheduled its fourth quarter and full-year 2024 earnings conference call for February 5, 2025, at 5:00 p.m. ET. The call will feature presentations from CSG president and CEO Brian Shepherd and CFO Hai Tran. Participants can join via phone by calling 1-888-412-4131 with passcode 2327393, or through a webcast available in both live and archived formats.

CSG Systems International (NASDAQ: CSGS) has announced its Board of Directors' approval of a quarterly cash dividend of $0.30 per share of common stock. The dividend will be paid on January 3, 2025, to shareholders of record at the close of business on December 18, 2024.