Cognizant Expands Partnership with Docusign to Enhance Customer Support and Drive Digital Transformation
Rhea-AI Summary
Cognizant (CTSH) has announced an expanded partnership with Docusign (DOCU) to enhance customer support and drive digital transformation. The multi-year agreement strengthens their existing 360-degree relationship, with Cognizant serving as a services provider, go-to-market partner, and customer.
The collaboration focuses on providing intelligent agreement management (IAM) solutions and comprehensive customer support services, including assistance with eSignature, billing inquiries, and technical support. Key initiatives include:
- Real-time customer assistance for technical issues
- Development of learning and training resources
- Enhanced back-office support services
- Onboarding consultations for new customers
Positive
- Strategic expansion of existing 360-degree partnership relationship
- Multi-year agreement securing long-term business collaboration
- Potential for increased service revenue through comprehensive support services
Negative
- None.
Insights
Cognizant's multi-year customer support deal with DocuSign strengthens recurring revenue and solidifies their position in digital transformation services.
Cognizant's expanded partnership with DocuSign represents a strategic enhancement to their existing relationship, evolving from a basic vendor arrangement to a comprehensive 360-degree partnership. This multi-year agreement positions Cognizant to deliver customer support services across DocuSign's Intelligent Agreement Management (IAM) platform, including their flagship eSignature product.
The partnership offers three key benefits for Cognizant:
- Recurring revenue stream through the multi-year support contract, adding stability to their service portfolio
- Enhanced credibility in the document management and workflow automation markets
- Opportunity to develop specialized expertise in IAM platforms, potentially applicable to other clients
While financial terms remain undisclosed, this agreement aligns with Cognizant's strategy to expand high-value partnerships and transition from legacy IT services to digital transformation enablement. The company continues to prioritize building long-term client relationships that can generate predictable revenue, particularly important given their
By focusing on customer experience optimization and technical support excellence, Cognizant demonstrates commitment to higher-value services beyond basic IT outsourcing. This partnership, while modest in immediate financial impact, strengthens Cognizant's position in the digital workflow and agreement management ecosystems.
Collaboration aims to optimize customer service management and streamline agreement processes globally
Cognizant and Docusign are working together to provide innovative intelligent agreement management (IAM) solutions that optimize customer service management and streamline agreement processes globally.
As part of a multi-year agreement, Cognizant will provide comprehensive customer support services for Docusign, including assistance with eSignature, billing inquiries and technical support.
Over the course of the agreement, Cognizant and Docusign plan to focus on:
- Real-time customer assistance: Seeking to quickly and efficiently address technical issues and inquiries, with the goal of further improving customer satisfaction.
- Learning and development resources: Developing comprehensive training with the aim of helping customers deploy Docusign solutions effectively and achieve business objectives.
- Expanded back-office support: Planning to enhance service management and maintain seamless operations for customers, contributing to overall efficiency.
- Onboarding consultations: Collaborating to provide new customers with important tips and help for set up, launch and managing Docusign solutions easily, including offering recommendations on connecting other systems with Docusign.
"We are thrilled to expand our partnership with Cognizant," said Kelly Morgan, Chief Customer Officer, of Docusign. "Together we have the opportunity to expedite the advancement of our Docusign IAM platform and deliver more intelligent and efficient solutions to our customers. Cognizant's expertise in AI and digital transformation will empower us to continue driving innovation and effectively address the ever-changing demands of our customers."
"Our collaboration with Docusign allows us to help them improve service performance and provide a superior customer experience," said Anurag Sinha, Senior Vice President and Business Unit Head of Communications, Media and Technology, of Cognizant. "By introducing advanced digital solutions, we are optimizing service delivery and ensuring Docusign's customers receive the support they need."
About Cognizant
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes, and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
For more information, contact:
Katrina Cheung
Katrina.Cheung@Cognizant.com
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SOURCE Cognizant Technology Solutions Corporation
FAQ
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