Cognizant Expands Salesforce Partnership with New Offerings for Agentforce
Cognizant (NASDAQ: CTSH) has expanded its partnership with Salesforce by launching new services for Agentforce, Salesforce's digital labor platform for enterprises. The partnership focuses on helping organizations deploy and scale AI-powered autonomous agents across various industries.
As a Salesforce launch partner and AI Partner of the Year 2024, Cognizant is implementing Agentforce for over 25 clients across multiple sectors. Early results show impressive outcomes, with one retail client achieving a 52% year-on-year reduction in case cycle times and a 30% quarter-on-quarter improvement. The company's Salesforce practice boasts 60% AI-certified specialists and 15% Agentforce Specialists.
Cognizant (NASDAQ: CTSH) ha ampliato la sua collaborazione con Salesforce lanciando nuovi servizi per Agentforce, la piattaforma digitale di lavoro di Salesforce dedicata alle imprese. La partnership si concentra sull'aiutare le organizzazioni a implementare e scalare agenti autonomi potenziati dall'IA in diversi settori.
In qualità di partner di lancio di Salesforce e AI Partner of the Year 2024, Cognizant sta implementando Agentforce per oltre 25 clienti in molteplici settori. I primi risultati mostrano esiti notevoli, con un cliente retail che ha ottenuto una riduzione del 52% anno su anno nei tempi di ciclo dei casi e un miglioramento del 30% trimestre su trimestre. La divisione Salesforce dell'azienda conta su 60% di specialisti certificati in IA e 15% di specialisti Agentforce.
Cognizant (NASDAQ: CTSH) ha ampliado su colaboración con Salesforce lanzando nuevos servicios para Agentforce, la plataforma laboral digital de Salesforce para empresas. La asociación se centra en ayudar a las organizaciones a desplegar y escalar agentes autónomos impulsados por IA en diversas industrias.
Como socio de lanzamiento de Salesforce y AI Partner of the Year 2024, Cognizant está implementando Agentforce para más de 25 clientes en varios sectores. Los primeros resultados muestran resultados impresionantes, con un cliente minorista que logró una reducción del 52% interanual en los tiempos de ciclo de casos y una mejora del 30% trimestre a trimestre. La práctica de Salesforce de la empresa cuenta con 60% de especialistas certificados en IA y 15% de especialistas en Agentforce.
Cognizant (NASDAQ: CTSH)는 Salesforce와의 파트너십을 확장하여 기업용 Salesforce의 디지털 노동 플랫폼인 Agentforce를 위한 새로운 서비스를 출시했습니다. 이 파트너십은 다양한 산업 분야에서 AI 기반 자율 에이전트를 배포하고 확장하는 데 중점을 두고 있습니다.
Salesforce 출시 파트너이자 2024년 AI 파트너 오브 더 이어인 Cognizant는 여러 부문에서 25개 이상의 고객을 대상으로 Agentforce를 구현하고 있습니다. 초기 결과는 인상적이며, 한 소매 고객은 연간 52% 감소한 사례 처리 시간과 분기별 30% 개선을 달성했습니다. 회사의 Salesforce 부문에는 60% AI 인증 전문가와 15% Agentforce 전문가가 있습니다.
Cognizant (NASDAQ : CTSH) a élargi son partenariat avec Salesforce en lançant de nouveaux services pour Agentforce, la plateforme de travail numérique de Salesforce destinée aux entreprises. Ce partenariat vise à aider les organisations à déployer et à étendre des agents autonomes alimentés par l'IA dans divers secteurs.
En tant que partenaire de lancement de Salesforce et AI Partner of the Year 2024, Cognizant met en œuvre Agentforce pour plus de 25 clients dans plusieurs secteurs. Les premiers résultats sont impressionnants, avec un client du secteur de la vente au détail ayant obtenu une réduction de 52 % d'une année sur l'autre des délais de traitement des cas et une amélioration de 30 % d'un trimestre à l'autre. La division Salesforce de l'entreprise compte 60 % de spécialistes certifiés en IA et 15 % de spécialistes Agentforce.
Cognizant (NASDAQ: CTSH) hat seine Partnerschaft mit Salesforce erweitert und neue Dienstleistungen für Agentforce eingeführt, die digitale Arbeitsplattform von Salesforce für Unternehmen. Die Partnerschaft konzentriert sich darauf, Organisationen dabei zu unterstützen, KI-gesteuerte autonome Agenten in verschiedenen Branchen einzusetzen und zu skalieren.
Als Salesforce-Launchpartner und AI Partner of the Year 2024 implementiert Cognizant Agentforce für über 25 Kunden in mehreren Sektoren. Erste Ergebnisse zeigen beeindruckende Resultate, wobei ein Einzelhandelskunde eine 52%ige Reduzierung der Fallbearbeitungszeiten im Jahresvergleich und eine 30%ige Verbesserung im Quartalsvergleich erzielte. Die Salesforce-Abteilung des Unternehmens verfügt über 60% KI-zertifizierte Spezialisten und 15% Agentforce-Spezialisten.
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Insights
Cognizant's Salesforce Agentforce partnership strengthens its AI integration capabilities, positioning it favorably in the enterprise AI transformation market.
Cognizant's expanded partnership with Salesforce represents a strategic advancement in the company's AI capabilities and service offerings. By becoming a launch partner for Salesforce's Agentforce and developing specialized AI agent services, Cognizant is positioning itself at the forefront of enterprise AI transformation services.
The partnership brings measurable client value, with one retail client already reporting up to
What's particularly notable is Cognizant's industry-specific approach to AI agent implementation. By tailoring autonomous agents for vertical-specific use cases in life sciences, healthcare, banking, retail, and manufacturing, Cognizant is addressing the critical challenge of contextual relevance in AI deployment. This specialization creates significant differentiation in an increasingly competitive AI services market.
Cognizant's integration capabilities extend beyond just Salesforce, with connections to Google Agentspace, TriZetto, and their proprietary Neuro® AI Multi-Agent accelerator. This multi-platform integration strategy enables more comprehensive AI orchestration across enterprise systems, addressing the fragmentation challenges many organizations face with point AI solutions.
The company's credentials in this space are substantial, with approximately
This partnership strategically positions Cognizant to capture market share in the rapidly expanding enterprise AI implementation services sector, particularly for organizations seeking to deploy autonomous agents within existing technology ecosystems.
New services help clients deploy, scale, and govern enterprise-grade AI agents with the goal of transforming customer and business operations across industries.
Agentforce is Salesforce's digital labor platform for enterprises, enabling the integration of autonomous AI agents into the flow of work. Through AgentExchange, customers have access to a growing marketplace of partner-built actions, templates, and pre-validated Model Context Protocol (MCP) servers to accelerate agent development and deployment while enabling enterprise-grade governance and security.
"We're entering an era where autonomous agents aren't just augmenting workflows, they're fundamentally reshaping how work gets done," said Uday Kotla, Global Head of Cognizant's CX & CRM Practice, Cognizant Moment. "For enterprises, the real opportunity lies in deploying agents that are not only intelligent, but also deeply integrated with business context, data, and industry-specific processes. That's where Cognizant's partnership with Salesforce delivers value; by combining proprietary AI accelerators with systems integration, domain knowledge, and CX expertise, we help organizations orchestrate, scalable agent ecosystems, enabling clients to lead in the emerging agentic economy."
Cognizant is a launch partner for Agentforce and an active member of three regional Partner Advisory Boards. Approximately 60 percent of Cognizant's Salesforce practice is certified in AI specializations, and 15 percent are Agentforce Specialists. Cognizant was Salesforce's first AI Partner of the Year in 2024, recognized for delivering generative AI solutions that paved the way for scalable enterprise agent deployments. One retail industry client working with Cognizant has already seen measurable benefits, including up to 52 percent reduction in case cycle times year-on-year and a 30 percent reduction in case cycle times quarter-on-quarter.
Cognizant is helping clients reimagine their customer operations, sales enablement, and business process services by embedding AI agents directly into digital workflows. Cognizant is providing services to implement Agentforce for more than 25 clients across industries, including life sciences, healthcare, banking, insurance, retail, consumer goods, manufacturing, and telecommunications. Industry-specific agent use cases include:
- Life sciences: Customer success agents, inside sales agents, and marketing agents for product launches and patient outreach.
- Healthcare: Patient care agents for proactive engagement and provider support.
- Retail & travel: Personalized service agents, crisis response agents, and loyalty optimization agents.
- Banking & insurance: AI assistants for advisors, payment delinquency agents, and sales coaching agents.
- Manufacturing & telecom: Warranty lifecycle agents and telco order management agents.
"Organizations need a new labor model that unlocks the full potential of humans with AI at work. Cognizant is a critical partner for identifying and developing specific use cases with our joint customers across industries, helping to ensure tailored and effective AI solutions for scaling digital labor," said Phil Samenuk, SVP of Global Alliances & Channels and Outsourcing Service Providers, Salesforce. "With Agentforce constantly evolving and expanding, Cognizant's services for Agentforce demonstrates the company's commitment to empowering customers to deliver success with Agentforce."
Through Salesforce's Business Process Outsourcing (BPO) program, Cognizant also offers clients a more flexible path to AI-powered operations. The program streamlines procurement by positioning Cognizant as a one-stop shop for all licensing, software, and services needs, integrating support and enabling dynamic license reallocation across clouds. Clients also benefit from deferred activation options that align investment with evolving needs, minimizing shelfware and maximizing ROI.
Among other Cognizant agent-to-agent innovations, the company has developed integrations with enterprise systems such as TriZetto and Google Agentspace, as well as Tableau Next dashboards for use cases such as ESG tracking, loyalty analytics, and anti-money laundering compliance. In partnership with Salesforce specifically, Cognizant's Neuro® AI Multi-Agent accelerator enables integration with APIs, RAG, and third-party agents like Agentforce to help domain experts, researchers, and developers prototype and build agent networks across virtually any use case, enabling clients to achieve faster time to market and revenue growth.
Cognizant's sales teams globally already use Agentforce-powered agents in production, with an additional six agents planned for rollout in 2025. These include a Data Hygiene Agent, Concierge Agent, Pricing Agent, Account Planning Agent, and Digital Assistant, each designed to streamline seller tasks through real-time CRM integration.
To learn more, visit Cognizant's Salesforce partner page and AppExchange page.
About Cognizant
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life.
See how at www.cognizant.com or @cognizant.
Salesforce, Agentforce and others are among the trademarks of Salesforce, inc.
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SOURCE Cognizant Technology Solutions
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