Cognizant Expands Salesforce Partnership with New Offerings for Agentforce

Rhea-AI Summary

Cognizant (NASDAQ: CTSH) has expanded its partnership with Salesforce by launching new services for Agentforce, Salesforce's digital labor platform for enterprises. The partnership focuses on helping organizations deploy and scale AI-powered autonomous agents across various industries.

As a Salesforce launch partner and AI Partner of the Year 2024, Cognizant is implementing Agentforce for over 25 clients across multiple sectors. Early results show impressive outcomes, with one retail client achieving a 52% year-on-year reduction in case cycle times and a 30% quarter-on-quarter improvement. The company's Salesforce practice boasts 60% AI-certified specialists and 15% Agentforce Specialists.

Insights

Technology Strategy Analyst

Cognizant's Salesforce Agentforce partnership strengthens its AI integration capabilities, positioning it favorably in the enterprise AI transformation market.

Cognizant's expanded partnership with Salesforce represents a strategic advancement in the company's AI capabilities and service offerings. By becoming a launch partner for Salesforce's Agentforce and developing specialized AI agent services, Cognizant is positioning itself at the forefront of enterprise AI transformation services.

The partnership brings measurable client value, with one retail client already reporting up to 52% reduction in case cycle times year-on-year and 30% reduction quarter-on-quarter. This empirical validation of ROI will likely accelerate adoption across Cognizant's client base.

What's particularly notable is Cognizant's industry-specific approach to AI agent implementation. By tailoring autonomous agents for vertical-specific use cases in life sciences, healthcare, banking, retail, and manufacturing, Cognizant is addressing the critical challenge of contextual relevance in AI deployment. This specialization creates significant differentiation in an increasingly competitive AI services market.

Cognizant's integration capabilities extend beyond just Salesforce, with connections to Google Agentspace, TriZetto, and their proprietary Neuro® AI Multi-Agent accelerator. This multi-platform integration strategy enables more comprehensive AI orchestration across enterprise systems, addressing the fragmentation challenges many organizations face with point AI solutions.

The company's credentials in this space are substantial, with approximately 60% of their Salesforce practice certified in AI specializations and 15% as Agentforce Specialists. Their recognition as Salesforce's first AI Partner of the Year in 2024 further validates their technical capability and implementation expertise in this domain.

This partnership strategically positions Cognizant to capture market share in the rapidly expanding enterprise AI implementation services sector, particularly for organizations seeking to deploy autonomous agents within existing technology ecosystems.

New services help clients deploy, scale, and govern enterprise-grade AI agents with the goal of transforming customer and business operations across industries.

TEANECK, N.J., June 25, 2025 /PRNewswire/ -- Cognizant (NASDAQ: CTSH) announced an expansion of its partnership with Salesforce, introducing a new suite of customer and operations transformation services built for Salesforce's Agentforce. The offerings are designed to help enterprises accelerate their shift to an AI-augmented workforce, combining human expertise with autonomous agents to drive productivity, responsiveness, and scalable impact.

Agentforce is Salesforce's digital labor platform for enterprises, enabling the integration of autonomous AI agents into the flow of work. Through AgentExchange, customers have access to a growing marketplace of partner-built actions, templates, and pre-validated Model Context Protocol (MCP) servers to accelerate agent development and deployment while enabling enterprise-grade governance and security.

"We're entering an era where autonomous agents aren't just augmenting workflows, they're fundamentally reshaping how work gets done," said Uday Kotla, Global Head of Cognizant's CX & CRM Practice, Cognizant Moment. "For enterprises, the real opportunity lies in deploying agents that are not only intelligent, but also deeply integrated with business context, data, and industry-specific processes. That's where Cognizant's partnership with Salesforce delivers value; by combining proprietary AI accelerators with systems integration, domain knowledge, and CX expertise, we help organizations orchestrate, scalable agent ecosystems, enabling clients to lead in the emerging agentic economy."

Cognizant is a launch partner for Agentforce and an active member of three regional Partner Advisory Boards. Approximately 60 percent of Cognizant's Salesforce practice is certified in AI specializations, and 15 percent are Agentforce Specialists. Cognizant was Salesforce's first AI Partner of the Year in 2024, recognized for delivering generative AI solutions that paved the way for scalable enterprise agent deployments. One retail industry client working with Cognizant has already seen measurable benefits, including up to 52 percent reduction in case cycle times year-on-year and a 30 percent reduction in case cycle times quarter-on-quarter.

Cognizant is helping clients reimagine their customer operations, sales enablement, and business process services by embedding AI agents directly into digital workflows. Cognizant is providing services to implement Agentforce for more than 25 clients across industries, including life sciences, healthcare, banking, insurance, retail, consumer goods, manufacturing, and telecommunications. Industry-specific agent use cases include:

• Life sciences: Customer success agents, inside sales agents, and marketing agents for product launches and patient outreach.
  
  
• Healthcare: Patient care agents for proactive engagement and provider support.
  
  
• Retail & travel: Personalized service agents, crisis response agents, and loyalty optimization agents.
  
  
• Banking & insurance: AI assistants for advisors, payment delinquency agents, and sales coaching agents.
  
  
• Manufacturing & telecom: Warranty lifecycle agents and telco order management agents.

"Organizations need a new labor model that unlocks the full potential of humans with AI at work. Cognizant is a critical partner for identifying and developing specific use cases with our joint customers across industries, helping to ensure tailored and effective AI solutions for scaling digital labor," said Phil Samenuk, SVP of Global Alliances & Channels and Outsourcing Service Providers, Salesforce. "With Agentforce constantly evolving and expanding, Cognizant's services for Agentforce demonstrates the company's commitment to empowering customers to deliver success with Agentforce."

Through Salesforce's Business Process Outsourcing (BPO) program, Cognizant also offers clients a more flexible path to AI-powered operations. The program streamlines procurement by positioning Cognizant as a one-stop shop for all licensing, software, and services needs, integrating support and enabling dynamic license reallocation across clouds. Clients also benefit from deferred activation options that align investment with evolving needs, minimizing shelfware and maximizing ROI.

Among other Cognizant agent-to-agent innovations, the company has developed integrations with enterprise systems such as TriZetto and Google Agentspace, as well as Tableau Next dashboards for use cases such as ESG tracking, loyalty analytics, and anti-money laundering compliance. In partnership with Salesforce specifically, Cognizant's Neuro^® AI Multi-Agent accelerator enables integration with APIs, RAG, and third-party agents like Agentforce to help domain experts, researchers, and developers prototype and build agent networks across virtually any use case, enabling clients to achieve faster time to market and revenue growth.

Cognizant's sales teams globally already use Agentforce-powered agents in production, with an additional six agents planned for rollout in 2025. These include a Data Hygiene Agent, Concierge Agent, Pricing Agent, Account Planning Agent, and Digital Assistant, each designed to streamline seller tasks through real-time CRM integration.

To learn more, visit Cognizant's Salesforce partner page and AppExchange page.

About Cognizant
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life.

See how at www.cognizant.com or @cognizant.

Salesforce, Agentforce and others are among the trademarks of Salesforce, inc.

For more information, contact:

U.S. Name Ben Gorelick Email benjamin.gorelick@cognizant.com

Europe / APAC Name Christina Schneider Email christina.schneider@cognizant.com

India Name Rashmi Vasisht Email rashmi.vasisht@cognizant.com

 

SOURCE Cognizant Technology Solutions

FAQ

What is Cognizant's new partnership with Salesforce for Agentforce?

Cognizant has launched new customer and operations transformation services for Salesforce's Agentforce platform, helping enterprises deploy and scale AI-powered autonomous agents across various industries.

What results has CTSH achieved with Salesforce Agentforce implementation?

One retail client working with Cognizant achieved a 52% reduction in case cycle times year-on-year and a 30% reduction quarter-on-quarter.

How many clients is Cognizant implementing Salesforce Agentforce for?

Cognizant is implementing Agentforce for more than 25 clients across industries including life sciences, healthcare, banking, insurance, retail, consumer goods, manufacturing, and telecommunications.

What percentage of Cognizant's Salesforce practice is AI-certified?

60% of Cognizant's Salesforce practice is certified in AI specializations, and 15% are Agentforce Specialists.

What industries does Cognizant's Salesforce Agentforce implementation cover?

Cognizant implements Agentforce across multiple industries including life sciences, healthcare, banking, insurance, retail, consumer goods, manufacturing, and telecommunications, with specific AI agents tailored for each sector.