Net Promoter Score (NPS) is a single-number measure of customer loyalty based on asking customers how likely they are to recommend a company’s product or service to others; responses are grouped and converted to a score from -100 to +100. It matters to investors because a high NPS suggests strong customer satisfaction, lower churn and more organic growth through word-of-mouth—like a reputation score that can predict future sales and brand resilience.
federal reserve systemregulatory
The Federal Reserve System is the United States' central banking network that acts like a bank for banks and a thermostat for the economy: it sets short-term interest rates, supplies or withdraws money, and oversees financial stability. Investors watch its decisions because changes in interest rates and liquidity affect borrowing costs, company profits, bond yields and overall market sentiment—similar to how a building's thermostat influences comfort and energy use.
federal deposit insurance corporationregulatory
A U.S. government agency that insures customer deposits at member banks up to a set limit, acting like a safety net so people don’t lose their cash if a bank fails. It matters to investors because it helps maintain confidence in the banking system, reduces the chance of sudden withdrawals or bank runs, and can influence the stability and share prices of banks and financial markets.
c&ifinancial
C&I stands for commercial and industrial, typically describing loans, financing or banking services provided to businesses rather than individual consumers. Investors watch C&I activity because it shows how much banks and lenders are exposed to business demand and credit risk—similar to measuring how many business customers a supplier serves versus retail shoppers—so changes in C&I lending can signal shifts in economic activity and a lender’s revenue and risk profile.
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Eighth Consecutive Year of Recognition Highlights Continued Financial Strength and Customer Commitment
WEST READING, Pa.--(BUSINESS WIRE)--
Customers Bank, the $24 billion subsidiary of Customers Bancorp (NYSE: CUBI), announced today that it has been named to Forbes ‘America’s Best Banks’ list for 2026, marking the eighth consecutive year the Bank has earned this prestigious accolade. This continued recognition reflects the Bank’s sustained financial strength, disciplined risk management, and commitment to delivering high-touch service to its clients.
Forbes’ annual ‘America’s Best Banks’ list evaluates the nation’s largest publicly traded banks by assets, identifying top-performing institutions through an independent, data-driven analysis of key financial metrics – including profitability, credit quality, and stock performance – for the preceding evaluation period.
“Being named to Forbes ‘America’s Best Banks’ list for the eighth consecutive year is a testament to the enduring strength of our business model and the dedication of our team to serve our clients with excellence every day,” said Sam Sidhu, President and CEO of Customers Bank. “I’m proud that our differentiated approach – centered around a single point of contact, a focused product suite, and a culture of exceptional customer service – continues to drive strong financial performance and deep, trusted relationships with the clients and communities we serve.”
Customers Bancorp, Inc. (NYSE:CUBI) is one of the nation’s top-performing banking companies with over $24 billion in assets making it one of the 80 largest bank holding companies in the U.S. Customers Bank’s commercial and consumer clients benefit from a full suite of technology-enabled tailored product experiences delivered by best-in-class customer service distinguished by a Single Point of Contact approach. In addition to traditional lines such as C&I, commercial real estate, and residential and personal lending, Customers Bank also provides a number of national corporate banking services to clients in businesses including: fund finance, venture banking, healthcare, mortgage finance, and equipment finance. Major accolades include:
Named a Top 10 Performing Bank by American Banker for five consecutive years (2021-2025), including the #1 spot in 2024 among midsize banks ($10B to $50B in assets)
No. 45 out of the 100 largest publicly traded banks in 2026 Forbes Best Banks list
Net Promoter Score of 81 compared to industry average of 41
A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender. Learn more: www.customersbank.com.
