CVS Health opens new Workforce Innovation and Talent Center in Chicago

Rhea-AI Summary

CVS Health (NYSE: CVS) has announced the opening of its new Workforce Innovation and Talent Center (WITC) in Chicago at the Chicago Baptist Institute. The center will provide workforce training services and job opportunities for community members in roles including pharmacy technicians, customer service associates, call center associates, and retail associates.

The facility features a simulated retail store for hands-on training and guarantees program graduates the opportunity to apply for positions at CVS Health. This initiative builds on CVS Health's community involvement in Chicago, which includes $750,000 in maternal and behavioral health grants, 33 Project Health events serving over 1,300 participants, and $65 million invested in affordable housing across Illinois.

Positive

• Guaranteed job application opportunity for program graduates
• Creation of meaningful job opportunities for over 1,500 individuals nationwide last year
• Comprehensive training program with hands-on experience through simulated retail store
• Expansion of community support including $750,000 in health grants and $65 million in affordable housing investments

Negative

• None.

The new center is located at the Chicago Baptist Institute

CHICAGO, June 26, 2025 /PRNewswire/ -- CVS Health® (NYSE: CVS) announced today the opening of its new Workforce Innovation and Talent Center (WITC) in Chicago. The center, situated at the Chicago Baptist Institute, will improve the community's access to workforce training services and provide every participant who completes the program an opportunity to apply for a position at CVS Health.

The WITC will transform lives in the Chicago community, like that of Catrina Malone. Her journey began when she attended an informational session while pursuing a film career. Now, as a pharmacy technician at CVS Health, Catrina shares her story:

"Growing up in an unstable home environment, I faced many barriers. My mother struggled with substance abuse, and there were times when I didn't know where my next meal would come from. With the support of my legal guardian, I stayed determined to forge my own path and build a career despite the odds being against me. This new role as a pharmacy technician for CVS Pharmacy has given me just that. Through this center and the kindness of everyone here, I've felt truly encouraged and supported — and for that, I am extremely thankful."

In collaboration with the Chicago Baptist Institute, the new center will train individuals seeking employment as pharmacy technicians, customer service associates, call center associates and retail associates. A simulated retail store within each location will offer hands-on job training to create experiences that closely resemble real-world scenarios.

"At our new WITC, we're dedicated to helping individuals build skills for in-demand jobs, like Pharmacy Technicians," said Sheryl Burke, SVP of Corporate Social Responsibility and Chief Sustainability Officer at CVS Health. "Working alongside the Chicago Baptist Institute, we aim to make it easier for community members to access and find meaningful employment."

"The Chicago Baptist Institute is very proud to be a part of the opening of the WITC, which will serve as an important pathway for potential candidates seeking job opportunities," said Walter P. Turner, President of the Chicago Baptist Institute. "This collaboration with CVS Health will create a sustainable model for workforce development that benefits both participants and the broader community we support."

As CVS Health opens its latest workforce centers, the company is actively exploring opportunities to expand this programming to serve the surrounding Chicago community. Last year, in collaboration with local organizations and federal, state, and local agencies nationwide, CVS Health created meaningful job opportunities for over 1,500 individuals.

Working with the Chicago Baptist Institute builds on CVS Health and Aetna's long history of community support in Chicago. Earlier this year, CVS Health and Aetna® announced a combination of $750,000 in community grants to organizations working to increase access to maternal and behavioral health services, and the resources needed to take proactive steps toward a healthier future. Additionally, CVS Health offers free health screenings to individuals nationwide through its Project Health initiative. Last year, CVS Health hosted 33 Project Health events, saw 1,307 participants and provided 4,575 screenings in Chicago. The program is offered throughout the year across the country. To date, CVS Health has also invested over $65 million in affordable housing across Illinois, helping to create or preserve nearly 3,600 affordable units, including over 1,200 affordable units in Chicago.

About CVS Health
CVS Health is a leading health solutions company building a world of health around every consumer, wherever they are. As of March 31, 2025, the Company had more than 9,000 retail pharmacy locations, more than 1,000 walk-in and primary care medical clinics, a leading pharmacy benefits manager with approximately 88 million plan members, and a dedicated senior pharmacy care business serving more than 800,000 patients per year. The Company also serves an estimated more than 37 million people through traditional, voluntary and consumer-directed health insurance products and related services, including highly rated Medicare Advantage offerings and a leading standalone Medicare Part D prescription drug plan. The Company's integrated model uses personalized, technology driven services to connect people to simply better health, increasing access to quality care, delivering better outcomes, and lowering overall costs.

Media Contacts
Courtney Tavener
401-712-3698
Courtney.Tavener@CVSHealth.com

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SOURCE CVS Health

FAQ

What is CVS Health's new Workforce Innovation and Talent Center (WITC) in Chicago?

The WITC is a workforce training center located at the Chicago Baptist Institute that provides training for pharmacy technicians, customer service associates, call center associates, and retail associates, featuring a simulated retail store for hands-on experience.

What job opportunities does CVS Health's WITC in Chicago offer?

The WITC offers training and job opportunities in four main areas: pharmacy technicians, customer service associates, call center associates, and retail associates.

How many Project Health events did CVS Health host in Chicago?

CVS Health hosted 33 Project Health events in Chicago, serving 1,307 participants and providing 4,575 health screenings.

How much has CVS Health invested in affordable housing in Illinois?

CVS Health has invested over $65 million in affordable housing across Illinois, creating or preserving nearly 3,600 affordable units, including over 1,200 units in Chicago.

What community grants has CVS Health provided in Chicago?

CVS Health and Aetna announced $750,000 in community grants focused on increasing access to maternal and behavioral health services in Chicago.