CVS Health supports communities as major winter storm approaches
CVS Health (NYSE: CVS) is activating emergency measures ahead of a major winter storm expected to affect much of the U.S. over the next few days.
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Rhea-AI Summary
CVS Health (NYSE: CVS) is activating emergency measures ahead of a major winter storm expected to affect much of the U.S. over the next few days. The company is urging pharmacy patients to refill and pick up prescriptions and is supplying stores with extra emergency items such as water, batteries and first aid products.
CVS Caremark is enabling one-time emergency 10-day refills where states have declared emergencies. CVS Specialty and Aetna clinical teams will contact impacted patients and members to arrange alternate deliveries and expanded access to emergency care and mental health support. Store closures will follow local orders and phone lines will be rerouted as needed.
Details
News Market Reaction – CVS
On Jan 23, the day this news came out, CVS closed 0.40% above the previous close.
Data tracked by StockTitan Argus for the Jan 23 session.
Key Figures
- Emergency refill supply
- 10-day supply
- One-time emergency refills enabled by CVS Caremark in affected states
- Support phone line
- 1-833-327-AETNA
- Aetna Resources For Living crisis and support contact number
Historical Context
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Announced Feb 10, 2026 call on Q4 and full-year 2025 results.
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$2.6M grant to expand maternal diabetes program in NYC communities.
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Set Feb 11, 2026 webcast for Q4 and full-year 2025 results.
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Board approved $0.665 per-share quarterly dividend payable Feb 2, 2026.
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Expanded MMR vaccine availability at 200+ sites amid measles outbreak.
24h Move is the share-price change in the day after each event; other market factors may also have contributed.
Key Terms
pharmacy benefit manager financial
AI-generated analysis. How Rhea-AI works. Not financial advice.
Pharmacy patients encouraged to pick up prescriptions before conditions deteriorate
In advance of the approaching winter weather, CVS Health is implementing proactive measures across its businesses to ensure continuity of care:
- CVS Pharmacy is reaching out to its patients by text message, email and phone to remind them to refill and pick up their prescriptions. Stores are also receiving additional supplies of emergency items such as water, batteries and first aid products.
- CVS Caremark, the company's pharmacy benefit manager, is enabling pharmacy claims for one-time emergency refills of a 10-day supply of medication for plan members in states that have declared states of emergency.
- CVS Specialty patients who live within the emergency area and are taking specialty medications will be contacted to discuss alternate delivery arrangements, if needed.
- Aetna's clinical response teams have expanded their engagement with Medicare, Medicaid and Commercial members in potentially impacted areas to ensure member safety and access to emergency services.
- Aetna members affected by this winter storm can also seek emergency care anywhere, as needed. Aetna will monitor the impact the storm has on its network doctors, hospitals and other health care providers and will modify its policies as necessary for providers and members to enable access to care. Providers and members can contact customer service with any questions.
- Additionally, Aetna is liberalizing its Resources For Living (RFL) services to ensure individuals and organizations have access to care regardless of whether it is part of their existing benefits. Liberalized services include in-the-moment mental health phone support, a dedicated crisis support website and community resource information. Individuals and organizations who do not have RFL can call 1-833-327-AETNA, and those with RFL should contact their designated RFL number.
- CVS Health is also reaching out to colleagues in impacted areas to ensure their safety and offer crisis support. Information about community resources and emotional support services is available through the company's employee assistance program.
CVS Pharmacy stores comply with all local evacuation orders. If there are mandatory closures, impacted stores will reopen as soon as it is safe to do so. If a store is closed for more than one day, the pharmacy's phone lines will be rerouted to a nearby open CVS Pharmacy to help patients access their prescriptions. Patients with a scheduled vaccination will be notified of any changes to their appointment by email or text message. The latest information regarding store status can be found using the Store Locator tool on CVS.com.
CVS Health also recommends the following tips for ensuring prescription needs are met for those potentially impacted by winter weather and resulting power outages:
- Follow local evacuation orders. Get to a safe location first and refill your medications at the nearest pharmacy. This allows you to avoid potentially long lines at your local pharmacy, and you won't need to needlessly delay your evacuation.
- Take a waterproof bag with your current medication – even if the bottle is empty. The information on the prescription label will help pharmacy staff with refill requests. Heat, humidity and sunlight can degrade the effectiveness of medicine, so try to protect it from extreme weather conditions.
- Keep a written record of your current prescriptions on hand. If you are taking several prescription drugs, it's an especially good idea to keep a record of your current medications, dosage and doctor's contact information.
CVS Health remains dedicated to supporting its local communities and is in contact with disaster relief organizations to help communities respond to and recover from the storm.
Storm preparation b-roll and soundbites from a CVS pharmacist are available for download on CVSHealth.com.
About CVS Health
CVS Health is a leading health solutions company building a world of health around every consumer, wherever they are. As of September 30, 2025, the Company had approximately 9,000 retail pharmacy locations, more than 1,000 walk-in and primary care medical clinics and a leading pharmacy benefits manager with approximately 87 million plan members. The Company also serves an estimated more than 37 million people through traditional, voluntary and consumer-directed health insurance products and related services, including highly rated Medicare Advantage offerings and a leading standalone Medicare Part D prescription drug plan. The Company's integrated model uses personalized, technology driven services to connect people to simply better health, increasing access to quality care, delivering better outcomes, and lowering overall costs.
Media contact
Amy Thibault
401-318-2865
Amy.Thibault@CVSHealth.com
Roslyn Guarino
781-974-3962
Roslyn.Guarino@CVSHealth.com
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SOURCE CVS Health
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