Restaurant365 Names Kate Hastings Chief Customer Officer as It Expands Investment in Customer Success
Rhea-AI Summary
Restaurant365 appointed Kate Hastings as Chief Customer Officer to lead all post-sale customer functions, including success, support, onboarding, implementation, and professional services. With 15+ years of experience and prior CCO role at Definitive Healthcare (Nasdaq: DH), she will focus on driving measurable outcomes for restaurant operators amid rising costs and complexity.
Hastings will also appear at Transform 2026, Restaurant365's customer conference, November 1–3 in Scottsdale, Arizona.
Positive
- Appointment of seasoned Chief Customer Officer with 15+ years of customer success leadership
- Leadership experience as former Chief Customer Officer at Definitive Healthcare (Nasdaq: DH)
- Dedicated executive oversight of post-sale lifecycle: success, support, onboarding, implementation, services
- Expanded investment in customer success to help operators manage rising costs and complexity
- Planned Transform 2026 customer conference to support adoption, AI navigation, and profitability focus
Negative
- None.
News Market Reaction – DH
In the Jun 23 session, DH declined 1.85%, reflecting a mild negative market reaction. Argus tracked a peak move of +5.5% during that session. Our momentum scanner triggered 11 alerts that day, indicating notable trading interest and price volatility.
Data tracked by StockTitan Argus on the day of publication.
Key Figures
Historical Context
| Date | Event | Sentiment | 24h Move | Catalyst |
|---|---|---|---|---|
| May 21 | Platform enhancements | Positive | -4.6% | Announced data platform and integration upgrades to deepen and connect customer insights. |
| May 07 | Q1 2026 earnings | Neutral | +3.3% | Reported Q1 2026 results with revenue decline but solid adjusted profitability and cash flow. |
| Apr 23 | Earnings call timing | Neutral | +2.0% | Announced scheduling details for the upcoming Q1 2026 earnings call and webcast. |
| Feb 26 | FY 2025 earnings | Negative | -8.6% | Reported Q4 and 2025 results with strong adjusted metrics but sizable goodwill impairments. |
| Jan 29 | Earnings call timing | Neutral | +1.8% | Provided date and access details for the Q4 and full‑year 2025 results call. |
24h Move is the share-price change in the day after each event; other market factors may also have contributed.
Recent DH news shows mixed reactions, with several neutral or product updates followed by price moves that often diverge from the news tone.
AI-generated analysis. How Rhea-AI works. Not financial advice.
Customer success leader joins executive team to help restaurant operators accelerate value realization, adoption, and business outcomes.
As restaurant operators face increasing complexity across labor, food costs, and profitability management, Restaurant365 continues to invest in the people, processes, and expertise required to help customers accelerate adoption, improve performance, and drive stronger results.
Restaurant365's recent State of the Restaurant Industry Mid-Year Survey found that nearly
"Restaurants are operating in an increasingly complex environment, and the operators who succeed are the ones who can turn insight into action," said Kate Hastings, Chief Customer Officer at Restaurant365. "My focus is helping every customer get measurable value from Restaurant365 and achieve the outcomes that matter most to their business."
Hastings brings more than 15 years of experience leading customer experience, customer success, and operational transformation initiatives at high-growth technology and consulting organizations.
Most recently, she served as Chief Customer Officer at Definitive Healthcare (Nasdaq: DH), where she led the company's customer organization and owned the full post-sale customer lifecycle. Previously, she held leadership roles at LinkedIn, Gartner, and McKinsey & Company, and most recently served as a Technology Operating Partner at Welsh, Carson, Anderson & Stowe (WCAS), advising high-growth technology companies on customer experience and go-to-market strategy.
Her experience scaling customer organizations around complex software, data, and analytics platforms closely aligns with Restaurant365's commitment to helping restaurant operators power profitability.
Later this year, Hastings will join Restaurant365 executives, customers, and industry leaders at Transform 2026, the company's annual customer conference taking place November 1–3 in
"Restaurant operators don't need another dashboard. They need a partner who helps them act on what it's telling them," said Eric Cox, Chief Operating Officer at Restaurant365. "Kate's leadership will help ensure our customers turn insight into action and action into results."
As Restaurant365 continues to expand its platform capabilities, customer success organization, and AI-driven innovations, Hastings will help ensure customers maximize value at every stage of their journey—from implementation and adoption to optimization and long-term business impact.
About Restaurant365®
Restaurant365 is the platform that unifies restaurant accounting, inventory, workforce management, payroll, and operations into a single system of action. Powered by R365 AI — the intelligence engine built for the back office — Restaurant365 helps operators control food and labor costs, accelerate financial close, reduce manual work, and make faster, more profitable decisions. Its connected ecosystem includes integrations with hundreds of leading POS systems, vendors, and banks, delivering unmatched visibility across the business. Restaurant365 is headquartered in Irvine, California, and is backed by Bessemer Venture Partners, ICONIQ, KKR, L Catterton, and Serent Capital. Additional information is available at restaurant365.com.
Media Contact: restaurant365@nextpr.com
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SOURCE Restaurant365