A1 Bulgaria Successfully Completes Major Platform Upgrade with Amdocs to Improve Customer Experience
Rhea-AI Summary
Amdocs (NASDAQ:DOX) announced the successful completion of a major platform modernization program at A1 Bulgaria, featuring a comprehensive upgrade of its convergent charging platform. The upgrade has delivered significant performance improvements, including:
- Capability to process millions of events per hour
- Handling thousands of transactions per second
- Over 50% reduction in billing processing time
- Nearly doubled speed in customer-facing interactions
- Significant backend API performance enhancement
- More than 50% reduction in data synchronization times
The modernization program implements Amdocs' flagship monetization and customer care solutions, enabling A1 Bulgaria to provide enhanced customer experience with faster response times, improved billing transparency, and better service reliability.
Positive
- Significant performance improvements with millions of events processed per hour
- Over 50% reduction in billing processing time and data synchronization
- Customer-facing interactions speed doubled
- Enhanced backend API performance
- Improved service reliability and billing transparency for customers
Negative
- None.
Insights
Amdocs successfully completes major platform upgrade for A1 Bulgaria, delivering significant performance improvements and enhanced customer experience capabilities.
The successful completion of A1 Bulgaria's convergent charging platform modernization represents a significant implementation milestone for Amdocs. The press release details impressive performance improvements: the ability to process millions of events per hour, handle thousands of transactions per second, reduce billing processing time by more than half, and nearly double the speed of customer-facing interactions.
From a technology perspective, the convergent charging platform sits at the heart of a telecom operator's monetization capabilities, processing usage data and translating it into billable information in real-time. The performance improvements cited represent significant operational efficiencies that enable A1 Bulgaria to better serve customers while potentially reducing internal costs.
For Amdocs, this implementation showcases their ability to execute complex platform modernizations that deliver measurable improvements in system performance and customer experience. The fact that this implementation marks the "culmination of A1 Bulgaria's platform modernization program" suggests a comprehensive, multi-phase engagement rather than a one-off project.
The statement from A1 Bulgaria's CTO about being "at the forefront of digital transformation" positions this implementation as strategic rather than merely operational, suggesting the technology improvements align with broader business objectives. Similarly, Amdocs' executive emphasized "scalability, agility and flexibility" as key outcomes, highlighting the business value beyond technical metrics.
This implementation demonstrates Amdocs' execution capabilities in their core business area of telecommunications software and services. The specific performance improvements provide concrete evidence of the value delivered, which reinforces Amdocs' market position in telecommunications software.
Convergent charging platform upgrade is the final stage in the Bulgarian operator's platform modernization program, providing end users with faster response times, greater billing transparency, and improved service reliability
JERSEY CITY, NJ / ACCESS Newswire / May 7, 2025 / Amdocs (NASDAQ:DOX), a leading provider of software and services for communications and media companies, announced today that A1 Bulgaria has successfully completed a comprehensive modernization of its convergent charging platform, marking the culmination of A1 Bulgaria's platform modernization program, which includes Amdocs' flagship monetization and customer care solutions. With these solutions, A1 Bulgaria's end users can now enjoy smoother interactions, quicker resolutions, and real-time access to accurate account information, elevating their overall experience.
The upgrade delivers performance improvements, including the ability to process millions of events per hour and handle thousands of transactions per second-both representing a leap in efficiency. Billing processing time has been reduced by more than half, and customer-facing interactions are now almost twice as fast, enhancing service quality and responsiveness. Additionally, backend API performance has improved significantly, while data synchronization times have been cut by over half.
"We are at the forefront of digital transformation offering innovative services to answer the versatile digital needs of businesses and end-consumers alike," said Borislav Simeonov, Chief Technology Officer at A1 Bulgaria. "Therefore, Amdocs' expertise has been beneficial in achieving our ambitious goals. We've achieved a seamless upgrade that positions us to meet evolving market demands and better serve our customers with greater speed and reliability. We look forward to leveraging these advancements to continue leading the market."
"Scalability, agility and flexibility are key to both continued growth and to meeting the rapidly evolving experience expectations of customers," said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "We're proud to celebrate this milestone at A1 Bulgaria as they deliver seamless connected experiences to their customers."
Supporting Resources
Keep up with Amdocs news by visiting the company's website
About Amdocs
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macroeconomic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other regional events or pandemics, changes to trade policies including tariffs and trade restrictions, as well as the current inflationary environment, and the effects of these conditions on the Company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the Company's customers. Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, security incidents, including breaches and cyberattacks to our systems and networks and those of our partners or customers, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the Company's offerings and operations, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2024, filed on December 17, 2024, and our Form 6-K furnished for the first quarter of fiscal 2025 on February 18, 2025.
Media Contacts
Mario Hajiloizi
Amdocs Public Relations
E-mail: mario.hajiloizi@amdocs.com
Katie Owen
Babel PR for Amdocs
Tel: +44 (0) 7490 131475
Email: amdocs@babelpr.com / katie.owen@babelpr.com
SOURCE: Amdocs Management Limited
View the original press release on ACCESS Newswire
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