A1 Bulgaria Successfully Completes Major Platform Upgrade with Amdocs to Improve Customer Experience
Amdocs (NASDAQ:DOX) announced the successful completion of a major platform modernization program at A1 Bulgaria, featuring a comprehensive upgrade of its convergent charging platform. The upgrade has delivered significant performance improvements, including:
- Capability to process millions of events per hour
- Handling thousands of transactions per second
- Over 50% reduction in billing processing time
- Nearly doubled speed in customer-facing interactions
- Significant backend API performance enhancement
- More than 50% reduction in data synchronization times
The modernization program implements Amdocs' flagship monetization and customer care solutions, enabling A1 Bulgaria to provide enhanced customer experience with faster response times, improved billing transparency, and better service reliability.
Amdocs (NASDAQ:DOX) ha annunciato il completamento con successo di un importante programma di modernizzazione della piattaforma presso A1 Bulgaria, che ha previsto un aggiornamento completo della sua piattaforma di charging convergente. L'upgrade ha portato a significativi miglioramenti nelle prestazioni, tra cui:
- Capacità di elaborare milioni di eventi all'ora
- Gestione di migliaia di transazioni al secondo
- Riduzione di oltre il 50% nei tempi di elaborazione della fatturazione
- Quasi raddoppiata la velocità nelle interazioni con i clienti
- Notevole miglioramento delle prestazioni delle API backend
- Riduzione superiore al 50% nei tempi di sincronizzazione dei dati
Il programma di modernizzazione implementa le soluzioni di punta di Amdocs per la monetizzazione e l'assistenza clienti, permettendo ad A1 Bulgaria di offrire un'esperienza cliente migliorata con tempi di risposta più rapidi, maggiore trasparenza nella fatturazione e una migliore affidabilità del servizio.
Amdocs (NASDAQ:DOX) anunció la finalización exitosa de un importante programa de modernización de plataforma en A1 Bulgaria, que incluye una actualización integral de su plataforma de cobro convergente. La actualización ha proporcionado mejoras significativas en el rendimiento, incluyendo:
- Capacidad para procesar millones de eventos por hora
- Manejo de miles de transacciones por segundo
- Reducción de más del 50% en el tiempo de procesamiento de facturación
- Casi el doble de velocidad en las interacciones con los clientes
- Mejora significativa en el rendimiento de las API backend
- Reducción de más del 50% en los tiempos de sincronización de datos
El programa de modernización implementa las soluciones principales de monetización y atención al cliente de Amdocs, permitiendo a A1 Bulgaria ofrecer una experiencia mejorada al cliente con tiempos de respuesta más rápidos, mayor transparencia en la facturación y mejor fiabilidad del servicio.
Amdocs (NASDAQ:DOX)는 A1 Bulgaria에서 대대적인 플랫폼 현대화 프로그램을 성공적으로 완료했다고 발표했습니다. 이번 업그레이드는 통합 요금 청구 플랫폼의 전면적인 개선을 포함하며, 다음과 같은 성능 향상을 가져왔습니다:
- 시간당 수백만 건의 이벤트 처리 능력
- 초당 수천 건의 거래 처리
- 청구 처리 시간 50% 이상 단축
- 고객과의 상호작용 속도 거의 두 배 증가
- 백엔드 API 성능 대폭 향상
- 데이터 동기화 시간 50% 이상 단축
이번 현대화 프로그램은 Amdocs의 대표적인 수익화 및 고객 관리 솔루션을 구현하여 A1 Bulgaria가 더 빠른 응답 시간, 향상된 청구 투명성, 그리고 더 나은 서비스 신뢰성을 제공할 수 있도록 지원합니다.
Amdocs (NASDAQ:DOX) a annoncé la réussite d’un important programme de modernisation de plateforme chez A1 Bulgaria, comprenant une mise à niveau complète de sa plateforme de facturation convergente. Cette mise à niveau a apporté des améliorations significatives des performances, notamment :
- Capacité à traiter des millions d’événements par heure
- Gestion de milliers de transactions par seconde
- Réduction de plus de 50 % du temps de traitement de la facturation
- Vitesse quasi doublée des interactions avec les clients
- Amélioration significative des performances des API backend
- Réduction de plus de 50 % des temps de synchronisation des données
Le programme de modernisation met en œuvre les solutions phares de monétisation et de service client d’Amdocs, permettant à A1 Bulgaria d’offrir une expérience client améliorée avec des temps de réponse plus rapides, une meilleure transparence de la facturation et une fiabilité accrue du service.
Amdocs (NASDAQ:DOX) gab die erfolgreiche Durchführung eines umfassenden Modernisierungsprogramms der Plattform bei A1 Bulgaria bekannt, das ein umfassendes Upgrade der konvergenten Abrechnungsplattform beinhaltete. Das Upgrade brachte erhebliche Leistungsverbesserungen, darunter:
- Fähigkeit, Millionen von Ereignissen pro Stunde zu verarbeiten
- Verarbeitung von Tausenden von Transaktionen pro Sekunde
- Über 50 % Reduzierung der Abrechnungsbearbeitungszeit
- Fast doppelte Geschwindigkeit bei kundenorientierten Interaktionen
- Signifikante Leistungssteigerung der Backend-APIs
- Mehr als 50 % Reduzierung der Daten-Synchronisationszeiten
Das Modernisierungsprogramm implementiert Amdocs’ führende Monetarisierungs- und Kundenbetreuungslösungen, wodurch A1 Bulgaria ein verbessertes Kundenerlebnis mit schnelleren Reaktionszeiten, verbesserter Abrechnungstransparenz und höherer Servicezuverlässigkeit bieten kann.
- Significant performance improvements with millions of events processed per hour
- Over 50% reduction in billing processing time and data synchronization
- Customer-facing interactions speed doubled
- Enhanced backend API performance
- Improved service reliability and billing transparency for customers
- None.
Insights
Amdocs successfully completes major platform upgrade for A1 Bulgaria, delivering significant performance improvements and enhanced customer experience capabilities.
The successful completion of A1 Bulgaria's convergent charging platform modernization represents a significant implementation milestone for Amdocs. The press release details impressive performance improvements: the ability to process millions of events per hour, handle thousands of transactions per second, reduce billing processing time by more than half, and nearly double the speed of customer-facing interactions.
From a technology perspective, the convergent charging platform sits at the heart of a telecom operator's monetization capabilities, processing usage data and translating it into billable information in real-time. The performance improvements cited represent significant operational efficiencies that enable A1 Bulgaria to better serve customers while potentially reducing internal costs.
For Amdocs, this implementation showcases their ability to execute complex platform modernizations that deliver measurable improvements in system performance and customer experience. The fact that this implementation marks the "culmination of A1 Bulgaria's platform modernization program" suggests a comprehensive, multi-phase engagement rather than a one-off project.
The statement from A1 Bulgaria's CTO about being "at the forefront of digital transformation" positions this implementation as strategic rather than merely operational, suggesting the technology improvements align with broader business objectives. Similarly, Amdocs' executive emphasized "scalability, agility and flexibility" as key outcomes, highlighting the business value beyond technical metrics.
This implementation demonstrates Amdocs' execution capabilities in their core business area of telecommunications software and services. The specific performance improvements provide concrete evidence of the value delivered, which reinforces Amdocs' market position in telecommunications software.
Convergent charging platform upgrade is the final stage in the Bulgarian operator's platform modernization program, providing end users with faster response times, greater billing transparency, and improved service reliability
JERSEY CITY, NJ / ACCESS Newswire / May 7, 2025 / Amdocs (NASDAQ:DOX), a leading provider of software and services for communications and media companies, announced today that A1 Bulgaria has successfully completed a comprehensive modernization of its convergent charging platform, marking the culmination of A1 Bulgaria's platform modernization program, which includes Amdocs' flagship monetization and customer care solutions. With these solutions, A1 Bulgaria's end users can now enjoy smoother interactions, quicker resolutions, and real-time access to accurate account information, elevating their overall experience.
The upgrade delivers performance improvements, including the ability to process millions of events per hour and handle thousands of transactions per second-both representing a leap in efficiency. Billing processing time has been reduced by more than half, and customer-facing interactions are now almost twice as fast, enhancing service quality and responsiveness. Additionally, backend API performance has improved significantly, while data synchronization times have been cut by over half.
"We are at the forefront of digital transformation offering innovative services to answer the versatile digital needs of businesses and end-consumers alike," said Borislav Simeonov, Chief Technology Officer at A1 Bulgaria. "Therefore, Amdocs' expertise has been beneficial in achieving our ambitious goals. We've achieved a seamless upgrade that positions us to meet evolving market demands and better serve our customers with greater speed and reliability. We look forward to leveraging these advancements to continue leading the market."
"Scalability, agility and flexibility are key to both continued growth and to meeting the rapidly evolving experience expectations of customers," said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "We're proud to celebrate this milestone at A1 Bulgaria as they deliver seamless connected experiences to their customers."
Supporting Resources
Keep up with Amdocs news by visiting the company's website
About Amdocs
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macroeconomic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other regional events or pandemics, changes to trade policies including tariffs and trade restrictions, as well as the current inflationary environment, and the effects of these conditions on the Company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the Company's customers. Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, security incidents, including breaches and cyberattacks to our systems and networks and those of our partners or customers, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the Company's offerings and operations, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2024, filed on December 17, 2024, and our Form 6-K furnished for the first quarter of fiscal 2025 on February 18, 2025.
Media Contacts
Mario Hajiloizi
Amdocs Public Relations
E-mail: mario.hajiloizi@amdocs.com
Katie Owen
Babel PR for Amdocs
Tel: +44 (0) 7490 131475
Email: amdocs@babelpr.com / katie.owen@babelpr.com
SOURCE: Amdocs Management Limited
View the original press release on ACCESS Newswire
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