Amdocs Ltd Stock Price, News & Analysis

Amdocs (NASDAQ:DOX) has introduced a new standard for telco-specific AI agents in collaboration with AWS and NVIDIA. The whitepaper 'AI Verticalization for Telcos' outlines a framework for creating advanced, industry-specific AI agents that are deeply integrated with telecom operations. The framework emphasizes four key aspects: telco-specific ontology for comprehensive domain understanding, autonomous and predictive reasoning capabilities, digital twin simulation for safe testing and optimization, and brand engineering for consistent customer experience. According to an Amdocs study, 80% of consumers trust AI agents for service issues, and 60% believe AI can positively impact brand perception. The company's amAIz Suite integrates with NVIDIA's AI foundry service and AWS's cloud infrastructure to deliver production-ready AI solutions for communication service providers.

Amdocs (NASDAQ:DOX) has launched MVNO&GO, a comprehensive SaaS platform designed to accelerate the deployment of Mobile Virtual Network Operators (MVNOs). The cloud-native, AI-powered solution integrates Amdocs' digital BSS, eSIM management, and MarketONE platform, enabling businesses to launch digital connectivity services within weeks. The platform builds on Amdocs connectX, which has been successfully implemented by major operators including Consumer Cellular, Rizz Wireless, AT&T, and MVNE.pl. MVNO&GO features a modular architecture for scalability and includes tools for customer management, commerce, monetization, and ecosystem partnership building. The platform aims to serve various MVNO business models, from digital-first brands to IoT service providers, offering a unified solution for launching and managing MVNO operations with AI-driven capabilities.

Amdocs (DOX) announced the successful completion of a major cloud modernization milestone with PLDT and Smart Communications, involving the migration of critical systems to AWS. The project delivered an advanced AI-driven cloud operations platform that enhances PLDT's infrastructure agility and operational resilience. Building on this success, Amdocs secured a new agreement for the next phase, which will focus on upgrading and migrating PLDT's data platforms and additional core systems to AWS. The modernization project includes comprehensive cloud adoption services, strategy planning, and security operations to ensure seamless implementation. The platform significantly improves PLDT's ability to scale operations, optimize resources, and accelerate innovation, ultimately enhancing customer experience.

Amdocs (DOX) released the CX20 Global Report 2025, revealing a significant disconnect between business leaders and customers regarding customer experience (CX). While 80% of business leaders believe they're meeting customer expectations, only 24% of consumers agree. The study, spanning 14 industries and countries, shows that despite 92% of leaders citing CX as a top strategic focus, only 28% consider it extremely important for investment. The research highlights that 54% of customers will abandon a company after four poor experiences, with $3.8 trillion in global sales at risk in 2025 due to poor CX. However, 67% of customers would spend more with companies offering strong CX. The study also found that 53% of organizations fail to properly utilize customer feedback data, while 55% struggle with unclear CX metrics.

Amdocs (NASDAQ:DOX) has successfully completed a major billing and charging system upgrade for T-Mobile Czech Republic. The upgrade was executed without disrupting customer service and provides T-Mobile with a future-ready foundation for billing and charging operations. The modernization project was delivered on time and enhances the service provider's operational efficiency while supporting both current needs and future growth opportunities.

According to Abhishek Goel, IT Director at T-Mobile Czech Republic & Slovak Telekom, the upgrade strengthens their IT landscape and provides a stable foundation for future innovations. Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs, emphasized that the partnership is built on trust and flawless execution, enabling enhanced digital experiences for customers.

Amdocs (NASDAQ:DOX) has extended its multi-year managed services agreement with Singapore's M1 Limited to manage M1's newly implemented cloud-native online charging platform. The collaboration focuses on providing augmented services for the converged charging platform that handles both prepaid and postpaid, as well as 4G and 5G services. Key aspects of the agreement include: - Operational support and business enhancements - System stability maintenance - Compliance with Singapore's Critical Information Infrastructure requirements - Fulfillment of local regulatory requirements The partnership aims to enable M1 to launch services faster, enhance operational efficiency, and deliver improved value to customers while leveraging cloud-based scalability and innovation.

Amdocs (NASDAQ:DOX) has successfully deployed a cloud-native platform and migrated internal IT system workloads for NTT Infrastructure Network Corporation (NTT InfraNet), a Japanese communication infrastructure specialist. The new platform provides NTT InfraNet with a scalable and automated foundation that streamlines IT operations and enables rapid service rollout across the enterprise.

Key benefits include reduced upfront infrastructure investments, lower operational costs, enhanced agility, improved workload visibility, faster issue resolution, and advanced security measures. The platform also positions NTT InfraNet to potentially host workloads from other divisions and external clients, supporting their broader business ambitions.

Amdocs (DOX) has announced that CKH Innovations Opportunities Development (CKH IOD) has selected its MarketONE solution to enhance digital subscription services capabilities. The collaboration will enable participating telecom operators, including Wind Tre Italy and Three Ireland, to offer a unified platform for digital subscriptions alongside their core connectivity services.

The MarketONE solution will provide a super-aggregated digital subscription experience, featuring entertainment, cloud, gaming, productivity tools, and 5G services. With the global digital subscription sector projected to grow from $311 billion in 2023 to $559 billion by 2026, this partnership positions CKH IOD to capitalize on the telecom industry's digital transformation while addressing challenges in partner management, subscription fatigue, and customer retention.

Amdocs (NASDAQ:DOX) announced the successful completion of a major platform modernization program at A1 Bulgaria, featuring a comprehensive upgrade of its convergent charging platform. The upgrade has delivered significant performance improvements, including:

• Capability to process millions of events per hour
• Handling thousands of transactions per second
• Over 50% reduction in billing processing time
• Nearly doubled speed in customer-facing interactions
• Significant backend API performance enhancement
• More than 50% reduction in data synchronization times

The modernization program implements Amdocs' flagship monetization and customer care solutions, enabling A1 Bulgaria to provide enhanced customer experience with faster response times, improved billing transparency, and better service reliability.