PLDT Selects Amdocs to Digitally Transform its Network Operations for Greater Agility and Enhanced Customer Experience
Rhea-AI Summary
Amdocs (NASDAQ:DOX) has announced that PLDT, a leading telecommunications provider in the Philippines, has chosen Amdocs' next-generation operational support systems (OSS) platform to modernize and automate its network operations on the public cloud. The agreement includes Amdocs' Intelligent Networking Suite and customer service solution for case management.
This collaboration aims to enhance PLDT's network capacity, business agility, and customer experience. The platform will enable a range of services across a single, connected platform, streamlining PLDT's end-to-end business processes. This aligns with PLDT's cloud-first strategy and will help meet the growing demand for network capacity and business agility.
PLDT views this partnership as a step towards continuous improvement and innovation in their network operations, setting a new standard of excellence in customer experience.
Positive
- Amdocs' OSS platform will modernize and automate PLDT's network operations
- The platform will enhance PLDT's network capacity and business agility
- Streamlining of end-to-end business processes for PLDT
- Alignment with PLDT's cloud-first strategy
Negative
- None.
Insights
PLDT's selection of Amdocs for network operations transformation is a strategic move with significant implications. The shift to a cloud-based OSS platform signals PLDT's commitment to modernization and digital transformation. This transition is likely to yield:
- Enhanced operational efficiency through automation and unified systems
- Improved agility in responding to market demands
- Potential cost savings from cloud infrastructure
- Better customer experience due to streamlined processes
However, the success of this transformation hinges on effective implementation and change management. Investors should monitor PLDT's ability to leverage this technology for tangible business improvements and customer satisfaction gains. The partnership with Amdocs, a NASDAQ-listed company, adds credibility to the project but also ties PLDT's operational success to Amdocs' performance.
This collaboration between PLDT and Amdocs represents a significant industry trend towards cloud-native network operations. The move aligns with the global push for 5G readiness and network virtualization. Key points to consider:
- PLDT is positioning itself to compete more effectively in the rapidly evolving telecom landscape
- The focus on unified inventory and orchestration suggests preparation for more complex network slicing and edge computing scenarios
- Public cloud adoption for core operations indicates a shift in telecom infrastructure strategy, potentially reducing CAPEX but increasing OPEX
While this transformation promises long-term benefits, it may present short-term challenges in terms of integration and workforce adaptation. Investors should watch for improvements in PLDT's operational KPIs and customer satisfaction metrics as indicators of successful implementation.
Amdocs' next-generation operational support systems (OSS) platform will modernize, unify, orchestrate and automate PLDT's network operations on the public cloud, empowering PLDT to streamline their end-to-end business processes
JERSEY CITY, NJ / ACCESSWIRE / August 7, 2024 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced that PLDT Inc. (PLDT), a leading telecommunications and digital service provider in the Philippines, has selected Amdocs' next-generation operational support systems (OSS) platform to modernize, unify, orchestrate and automate its network operations on public cloud to drive growth, agility and enhanced customer experience.
Under this agreement Amdocs will deliver its market-leading Intelligent Networking Suite, operating on the public cloud, featuring unified network inventory, service and network orchestration, and business process automation capabilities. The agreement also includes the customer service solution for case management which is part of the Amdocs Customer Engagement Platform, Amdocs' offering built based on its partnership with Microsoft.
Aligned with PLDT's cloud-first strategy, the modernization of its architecture ecosystem and network operations will empower PLDT to meet the growing demand for network capacity and business agility as it delivers a seamless customer experience to its end users. The platform will enable a wide range of provisioning changes, capacity planning and fault-resolution services across a single, connected platform, while streamlining the Filipino service provider's end-to-end business processes.
"We are committed to continuously improving our network through innovation and streamlining our operations to deliver the latest technological advancements and elevated quality of experience to our customers," said Gilbert O. Gaw, FVP & Head of Information Technology and the Transformation Office at Smart Communications, Inc. (Smart), wireless subsidiary of PLDT. "We are excited to deepen our collaboration with Amdocs as we transform our network operations and deliver customer experiences that set a new standard of excellence."
"One of the keys to growth for today's communications service provider is the ability to improve productivity and deliver seamless customer experiences while controlling operating costs. To do so, operators need an agile, flexible, scalable and modern operational ecosystem that offers speed, interactivity and connectivity," said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "Our OSS suite is a future-ready platform that will help PLDT enhance operational resilience, accelerate automation, and ultimately deliver a fantastic customer experience."
Supporting Resources
Keep up with Amdocs news by visiting the company's website
About Amdocs
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 29,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macro-economic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events and the COVID-19 pandemic, as well as the current inflationary environment, and the effects of these conditions on the company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the company's customers, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the company's offerings and operations and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2023 filed on December 13, 2023 and our Form 6-K furnished for the first quarter of fiscal 2024 on February 20, 2024, and for the second quarter of fiscal 2024 on May 20, 2024.
Media Contacts
Swati Sharma
Amdocs Public Relations
E-mail: swati.sharma4@amdocs.com
SOURCE: Amdocs Management Limited
View the original press release on accesswire.com
FAQ
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