Customs Assured Realizes 30% Productivity Gain by Streamlining Customs Declarations with Descartes and AiDock
Descartes Systems Group (Nasdaq:DSGX) announced that U.K.-based Customs Assured has achieved a 30% productivity gain by implementing Descartes e-Customs™ solution enhanced with AiDock's artificial intelligence technology.
The integrated solution streamlines customs documentation processes by automating data entry and validation. Customs Assured reports continued productivity improvements as AiDock's AI system learns from more clearance examples, enabling the company to expand its client base while maintaining compliance standards.
The Descartes e-Customs™ platform provides a web-based interface for submitting data to U.K. customs authorities, while AiDock's AI assistant analyzes documents and identifies key data points, reducing manual entry requirements and improving accuracy.
Descartes Systems Group (Nasdaq:DSGX) ha annunciato che la società britannica Customs Assured ha registrato un incremento di produttività del 30% grazie all’implementazione della soluzione Descartes e-Customs™, potenziata con la tecnologia di intelligenza artificiale di AiDock.
La soluzione integrata semplifica le procedure doganali automatizzando l’immissione e la convalida dei dati. Customs Assured segnala ulteriori miglioramenti di produttività man mano che il sistema AI di AiDock apprende da un numero crescente di pratiche di sdoganamento, permettendo all’azienda di ampliare la propria clientela pur mantenendo gli standard di conformità.
La piattaforma Descartes e-Customs™ offre un’interfaccia web per l’invio dei dati alle autorità doganali del Regno Unito, mentre l’assistente AI di AiDock analizza i documenti e individua i dati chiave, riducendo il lavoro manuale e aumentando l’accuratezza.
Descartes Systems Group (Nasdaq:DSGX) anunció que la compañía británica Customs Assured ha logrado un aumento de productividad del 30% al implementar la solución Descartes e-Customs™, potenciada con la tecnología de inteligencia artificial de AiDock.
La solución integrada agiliza los trámites aduaneros automatizando la entrada y validación de datos. Customs Assured informa mejoras continuas en la productividad a medida que el sistema de IA de AiDock aprende de más casos de despacho, lo que permite a la empresa ampliar su cartera de clientes sin sacrificar el cumplimiento normativo.
La plataforma Descartes e-Customs™ proporciona una interfaz web para enviar datos a las autoridades aduaneras del Reino Unido, mientras que el asistente de IA de AiDock analiza los documentos e identifica los datos clave, reduciendo la necesidad de entrada manual y aumentando la precisión.
Descartes Systems Group (Nasdaq:DSGX)는 영국 기업 Customs Assured가 AiDock의 인공지능 기술이 적용된 Descartes e-Customs™ 솔루션을 도입해 생산성이 30% 향상됐다고 발표했습니다.
이 통합 솔루션은 데이터 입력과 검증을 자동화해 통관 문서 처리 과정을 간소화합니다. Customs Assured는 AiDock의 AI가 더 많은 통관 사례를 학습하면서 생산성이 지속적으로 개선되고 있어, 규정 준수를 유지하면서도 고객 기반을 확대할 수 있다고 보고했습니다.
Descartes e-Customs™ 플랫폼은 영국 세관 당국에 데이터를 제출할 수 있는 웹 기반 인터페이스를 제공하며, AiDock의 AI 어시스턴트는 문서를 분석해 핵심 데이터를 식별함으로써 수작업 입력을 줄이고 정확성을 높입니다.
Descartes Systems Group (Nasdaq:DSGX) a annoncé que la société britannique Customs Assured a obtenu un gain de productivité de 30% grâce à la mise en œuvre de la solution Descartes e-Customs™, renforcée par la technologie d’intelligence artificielle d’AiDock.
La solution intégrée simplifie les procédures douanières en automatisant la saisie et la validation des données. Customs Assured signale des améliorations continues de productivité à mesure que le système IA d’AiDock apprend sur davantage de dossiers de dédouanement, permettant à l’entreprise d’élargir sa clientèle tout en maintenant les standards de conformité.
La plateforme Descartes e-Customs™ offre une interface web pour la soumission des données aux autorités douanières britanniques, tandis que l’assistant IA d’AiDock analyse les documents et identifie les informations clés, réduisant la saisie manuelle et améliorant la précision.
Descartes Systems Group (Nasdaq:DSGX) gab bekannt, dass das britische Unternehmen Customs Assured durch den Einsatz der Descartes e-Customs™-Lösung, ergänzt durch AiDocks KI-Technologie, eine Produktivitätssteigerung von 30% erzielt hat.
Die integrierte Lösung vereinfacht Zollprozesse, indem sie die Dateneingabe und -validierung automatisiert. Customs Assured berichtet von fortlaufenden Produktivitätsgewinnen, da das KI-System von AiDock mit mehr Abfertigungsbeispielen dazulernt und dem Unternehmen so erlaubt, seinen Kundenstamm zu erweitern und gleichzeitig die Compliance-Standards beizubehalten.
Die Descartes e-Customs™-Plattform bietet eine webbasierte Oberfläche zur Übermittlung von Daten an die britischen Zollbehörden, während der KI-Assistent von AiDock Dokumente analysiert und Schlüsseldaten identifiziert, wodurch manuelle Eingaben reduziert und die Genauigkeit verbessert werden.
- Achieved 30% productivity gain in customs declaration processing
- Continuous improvement in productivity as AI system learns from more examples
- Reduced manual data entry while increasing accuracy and compliance
- Enhanced ability to take on more clients
- None.
Insights
Descartes' AI integration with AiDock delivers substantial productivity gains for customs broker, highlighting valuable enterprise software improvements.
The partnership between Descartes Systems Group (Nasdaq: DSGX) and AiDock has delivered measurable operational improvements for UK customs consultancy Customs Assured, achieving a
The integration combines Descartes' e-Customs platform with AiDock's AI capabilities to automate document analysis, data extraction, and validation processes. What makes this implementation noteworthy is that the AI solution demonstrates continuous improvement over time, with Customs Assured reporting ongoing productivity increases as the system processes more customs clearance examples.
For Descartes investors, this case study highlights the company's effective strategy of enhancing core logistics software with AI capabilities through strategic partnerships rather than building everything in-house. The focus on measurable business outcomes (
The customs brokerage market represents a sizeable opportunity for Descartes, as thousands of customs brokers worldwide still rely on manual processes. By demonstrating quantifiable efficiency improvements in this specific vertical, Descartes positions itself to capture additional market share in the customs compliance software segment while showcasing how its broader logistics platform can benefit from AI integration.
LONDON and ATLANTA, Sept. 08, 2025 (GLOBE NEWSWIRE) -- Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, announced that U.K.-based customs consultancy Customs Assured is streamlining and automating large portions of the customs documentation process for its clients by using Descartes e-Customs™. Enhanced by artificial intelligence (AI) from AiDock, the combined solution reduces the time spent on repetitive manual tasks associated with completing declarations, which has translated into a
“Customs Assured offers a range of customs consulting and clearance services to help organizations save time and increase accuracy when it comes to managing the customs declaration process,” said Alex Patterson-Vallis, Director, Customs Assured. “Managing the various customs processes for clients includes handling sensitive information and often involves manual and time-consuming processes to obtain, validate and transfer information from across the supply chain into the various key systems. Using automation and AI, we have reduced this pain for staff, increased accuracy and transparency for our clients, and our team is providing even more value-added services to clients. Thanks to Descartes and AiDock, we’ve experienced a 30 percent increase in productivity in a very short period. We have seen productivity continue to increase as the AiDock solution ‘digests’ more and more clearance examples; this means we’re able to take on more clients with a greater focus on compliance.”
Descartes e-Customs™ is a secure, web-based solution that can help filers submit data to HM Revenue and Customs (U.K. customs authority) and other government agencies from within a concise, easy-to-use interface. From template-driven declarations, client-specific data and the ability to duplicate previous declarations, Descartes e-Customs can adapt to the multiple ways that companies operate. The solution includes multiple options to support the needs of both small and large operations. Traders can manage inbound and outbound declarations from within one advanced solution. For Customs Assured, Descartes e-Customs is integrated with the AiDock Web Platform (AWP) from AiDock. By using advanced machine learning algorithms, its AI assistant can quickly analyze documents and identify key data points, such as product codes, quantities and shipping information. This process saves time, reduces errors and eliminates the need for manual data entry, so that businesses can improve efficiency and focus on growth.
“At AiDock, we design AI to serve people and deliver measurable impact through practical innovation,” said Tomer Shamir, Co-Founder & COO at AiDock. “Our collaboration with Descartes and Customs Assured demonstrates how AI can empower customs professionals to work faster and with greater precision—so they can focus on what truly matters: delivering exceptional service and ensuring compliance.”
“We’re pleased to see the positive results the solution is helping Customs Assured achieve for the business and its team through automation and AI,” said Martin Meacock, VP Product Management at Descartes. “Our combined solution has been designed to also integrate into customs brokers’ organizations. Together we are enhancing how customs declarations are managed and filed by speeding up the process and making it more accurate, with a focus not just on document-to-data but on compliance as well.”
About Customs Assured
Customs Assured are UK-based experts offering a range of customs consulting and clearance services. They offer expert independent advice on any customs related issues. And help to save time and money when it comes to what can be a complex, customs declaration process. Services provided include customs clearances, duty recovery reviews, and customs consultancy. Learn more at: https://customsassured.com/.
About AiDock
AiDock is an innovative AI-powered platform to streamline and optimize supply chain processes. Leveraging advanced machine learning algorithms, AiDock automates manual tasks, reduces operational costs, and enhances decision-making capabilities. Learn more at: https://aidock.net/. Please connect with us to discover how AiDock can revolutionize your supply chain management.
About Descartes
Descartes (Nasdaq:DSGX) (TSX:DSG) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, security and sustainability of logistics-intensive businesses. Customers use our modular, software-as-a-service solutions to route, track and help improve the safety, performance and compliance of delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world’s largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at www.descartes.com, and connect with us on LinkedIn and Twitter.
Global Media Contact
Cara Strohack
cstrohack@descartes.com
Cautionary Statement Regarding Forward-Looking Statements
This release contains forward-looking information within the meaning of applicable securities laws (“forward-looking statements”) that relate to Descartes’ customs and compliance solution offerings and potential benefits derived therefrom; and other matters. Such forward-looking statements involve known and unknown risks, uncertainties, assumptions and other factors that may cause the actual results, performance or achievements to differ materially from the anticipated results, performance or achievements or developments expressed or implied by such forward-looking statements. Such factors include, but are not limited to, the factors and assumptions discussed in the section entitled, “Certain Factors That May Affect Future Results” in documents filed with the Securities and Exchange Commission, the Ontario Securities Commission and other securities regulatory authorities across Canada including Descartes’ most recently filed annual and interim management’s discussion and analysis which are available under Descartes’ profile through the EDGAR website at http://www.sec.gov or through the SEDAR+ website at http://www.sedarplus.com/. If any such risks actually occur, they could, among other consequences, materially adversely affect our business, financial condition or results of operations. In that case, the trading price of our common shares could decline, perhaps materially. Readers are cautioned not to place undue reliance upon any such forward-looking statements, which speak only as of the date made. Forward-looking statements are provided for the purposes of providing information about management’s current expectations and plans relating to the future. Readers are cautioned that such information may not be appropriate for other purposes. We do not undertake or accept any obligation or undertaking to release publicly any updates or revisions to any forward-looking statements to reflect any change in our expectations or any change in events, conditions or circumstances on which any such statement is based, except as required by law.
FAQ
What productivity gains did Customs Assured achieve using Descartes and AiDock's solution?
How does Descartes e-Customs™ streamline the customs declaration process?
What role does AiDock's AI play in the Descartes customs solution?
How does the Descartes-AiDock integration benefit customs brokers?
