Duke Energy committed to ongoing rebuild in western N.C., thanks Carolinas customers for patience and support following Helene
Rhea-AI Summary
Duke Energy (NYSE: DUK) is committed to rebuilding the power grid in western North Carolina following Hurricane Helene. As of noon, approximately 83,800 customers in North Carolina and 6,500 in South Carolina remain without power. The company has restored 2.6 million customer outages in the Carolinas since Helene hit on Sept. 27.
Duke Energy is establishing a western N.C. command center to lead longer-term recovery efforts. The company has created a dedicated webpage, duke-energy.com/HeleneRecovery, to provide information and resources for impacted customers. Duke Energy is also warning customers about potential scams in the aftermath of the storm.
The company has restored over 3.1 million customer outages across six states since Helene made landfall in Florida on Sept. 26. Duke Energy continues to work with local, state, and federal agencies to coordinate rebuilding efforts, especially in the mountain region.
Positive
- Duke Energy has restored 2.6 million customer outages in the Carolinas since Hurricane Helene
- The company has established a western N.C. command center to lead longer-term recovery efforts
- A dedicated webpage has been created to provide information and resources for impacted customers
Negative
- Approximately 90,300 customers in North and South Carolina remain without power
- Extensive damage to homes, businesses, and critical power grid equipment in some areas
- Some locations are still inaccessible due to road and infrastructure destruction
News Market Reaction
On the day this news was published, DUK gained 0.40%, reflecting a mild positive market reaction.
Data tracked by StockTitan Argus on the day of publication.
- Lineworkers and other storm responders continue rebuilding grid in hardest-hit areas of N.C. mountains where 84,000 customers remain without power
- Western N.C. grid reconstruction efforts to be aligned with stakeholders and deployed out of local command center
- Duke Energy workers restored more than 3.1 million customer outages in the Carolinas,
Florida and Midwest since Helene hit on Sept. 26
Editor's note: Visit the Duke Energy News Center for downloadable B-roll and high-resolution images.
"Sadly, Helene's devastation is unlike anything we've ever experienced in the western parts of the Carolinas," said Jason Hollifield, Duke Energy's storm director for the Carolinas. "While we continue our vital work to help restore power and work with stakeholders to rebuild communities, I want to pause to thank our customers.
"We greatly appreciate the patience, support and kindness you've shown – and continue to show – toward the men and women who are still working around the clock to rebuild the grid and restore power."
Restoration updates
As of noon, Duke Energy remains focused on restoring service to approximately 6,500 customers in
Many
"We've shifted to a targeted approach for our operations and efforts across western
Duke Energy has restored 2.6 million customer outages – including 1.2 million in
The storm, which made landfall in
Duke Energy to lead longer-term recovery efforts from western N.C. command center
A western N.C., facility will serve as the company's base of operations while workers continue rebuilding the infrastructure needed to restore the remaining
"Our engineers, designers, project managers and others will be in one place as they work, plan and make strategic decisions that aid in an efficient reconstruction of the power grid in the hardest-hit areas," said Hollifield. "It also allows us to collaborate with national, state and local government stakeholders from a central location to help ensure we continue to be coordinated in our efforts."
Duke Energy also established a dedicated webpage, duke-energy.com/HeleneRecovery, to provide the latest information and resources for impacted customers in western
Scam reminders
The company is also reminding customers to be vigilant, stay informed and guard their personal information, as scams and fraud are rampant after storms.
Duke Energy will never threaten immediate disconnection, demand payment information over the phone or ask customers to get a "Green Dot" or prepaid credit card. For more information and helpful tips, visit duke-energy.com/scam.
Duke Energy
Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in
Duke Energy is executing an ambitious clean energy transition, keeping reliability, affordability, and accessibility at the forefront as the company works toward net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company is investing in major electric grid upgrades and cleaner generation, including expanded energy storage, renewables, natural gas and nuclear.
More information is available at duke-energy.com and the Duke Energy News Center. Follow Duke Energy on X, LinkedIn, Instagram and Facebook, and visit illumination for stories about the people and innovations powering our energy transition.
24-Hour: 800.559.3853
View original content to download multimedia:https://www.prnewswire.com/news-releases/duke-energy-committed-to-ongoing-rebuild-in-western-nc-thanks-carolinas-customers-for-patience-and-support-following-helene-302270408.html
SOURCE Duke Energy
FAQ
How many Duke Energy (DUK) customers are still without power after Hurricane Helene?
How many customer outages has Duke Energy (DUK) restored since Hurricane Helene hit?
What is Duke Energy (DUK) doing to support long-term recovery efforts in western North Carolina?
Where can Duke Energy (DUK) customers find information about Hurricane Helene recovery efforts?
