Duke Energy crews restore power to more than 41,000 after severe storms in Ohio/Kentucky

Rhea-AI Summary

Duke Energy (NYSE: DUK) has successfully restored power to over 41,000 customers following severe storms in southwest Ohio and northern Kentucky. The storms, with wind gusts reaching 65 mph, caused approximately 48,000 power outages. As of 10:15 a.m. ET, about 7,000 customers remained without power. The company has deployed power line technicians, tree trimmers, and damage assessors to restore service, prioritizing major power lines and critical infrastructure like hospitals. Duke Energy Ohio/Kentucky serves 910,000 electric customers and 560,000 natural gas customers across both states. The company is providing real-time updates through their website, mobile app, and text alerts.

Positive

• Quick response time with majority of customers (41,000 out of 48,000) already restored
• Comprehensive communication system in place through multiple channels (website, mobile app, text alerts)
• Clear prioritization strategy focusing on critical infrastructure and maximum customer impact

Negative

• 7,000 customers still without power
• Extensive infrastructure damage including downed trees, power lines, and poles
• Service disruption affecting large service area across two states

CINCINNATI, June 19, 2025 /PRNewswire/ -- Duke Energy has restored power to more than 41,000 customers who were affected by severe and damaging storms that ripped through southwest Ohio and northern Kentucky last night, causing more than 48,000 power outages across the region. Crews are working to restore approximately 7,000 customers who remained without power as of 10:15 a.m. ET.

Power line technicians, tree trimmers, damage assessors and other support personnel have been assessing damage and restoring outages. Wind gusts reached as high as 65 miles per hour in some areas, taking down trees, power lines and poles.

Estimated restoration times – once determined for specific areas – will be posted at duke-energy.com/outages and customers who are registered to receive Duke Energy text outage alerts will receive a text once an estimated restoration time is established for their location.

"I want to thank our customers for their patience and understanding as our crews work quickly and safely to restore power," said Clint Carnahan, general manager of emergency preparedness at Duke Energy.

Power restoration process

During power restoration, the company's priority is to repair large power lines and other infrastructure that will return power to the greatest number of customers as safely, quickly and efficiently as possible. Additionally, it prioritizes essential services such as hospitals and water pumping and treatment facilities. Crews then can work on repairs affecting individual neighborhoods and homes. Click here for information on how Duke Energy restores power.

How to report outages

Duke Energy customers who experience a power outage can report it the following ways:

• Visit duke-energy.com on a desktop computer or mobile device.
• Use the Duke Energy mobile app (download the Duke Energy App on your smartphone via Apple Store or Google Play).
• Text OUT to 57801 (standard text and data charges may apply).
• Call Duke Energy's automated outage reporting system at 1.800.343.3525.

More tips on what to do before, during and after a storm can be found at duke-energy.com/safety-and-preparedness/storm-safety.

Duke Energy Ohio/Kentucky

Duke Energy Ohio/Kentucky, a subsidiary of Duke Energy, provides electric service to 910,000 residential, commercial and industrial customers in a 3,000-square-mile service area, and natural gas service to 560,000 customers in a 2,650-square-mile service area, in Ohio and Kentucky.

Duke Energy 

Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, N.C., is one of America's largest energy holding companies. The company's electric utilities serve 8.6 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 55,100 megawatts of energy capacity. Its natural gas utilities serve 1.7 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. 

Duke Energy is executing an ambitious energy transition, keeping customer reliability and value at the forefront as it builds a smarter energy future. The company is investing in major electric grid upgrades and cleaner generation, including natural gas, nuclear, renewables and energy storage. 

More information is available at duke-energy.com and the Duke Energy News Center. Follow Duke Energy on X, LinkedIn, Instagram and Facebook, and visit illumination for stories about the people and innovations powering our energy transition. 

Contact: Matt Martin
24-Hour: 800.559.3853
Twitter: @DukeEnergyOH_KY

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SOURCE Duke Energy

FAQ

How many customers did Duke Energy restore power to after the Ohio/Kentucky storms?

Duke Energy restored power to more than 41,000 customers out of approximately 48,000 affected by the severe storms.

What was the extent of storm damage to Duke Energy's infrastructure in Ohio/Kentucky?

The storms brought wind gusts up to 65 mph, causing significant damage including downed trees, power lines, and poles across the region.

How can Duke Energy (DUK) customers report power outages?

Customers can report outages through duke-energy.com, the Duke Energy mobile app, texting OUT to 57801, or calling 1.800.343.3525.

How many customers does Duke Energy serve in Ohio and Kentucky?

Duke Energy Ohio/Kentucky serves 910,000 electric customers and 560,000 natural gas customers across both states.

What is Duke Energy's (DUK) power restoration priority process?

Duke Energy prioritizes repairing large power lines and infrastructure that will restore power to the most customers, followed by essential services like hospitals, then individual neighborhoods.