Duke Energy restores power for 95% of customers within 72 hours; mobilizes Pinellas County barrier islands command center

Rhea-AI Summary

Duke Energy Florida has restored power for 95% of customers within 72 hours of Hurricane Helene's Category 4 landfall. The company is focusing on the hardest-hit areas, particularly the barrier islands of Pinellas County, which experienced significant storm surge impacts. A mobile command center has been deployed to Madeira Beach to begin replacing equipment and rebuilding parts of the electric grid.

Duke Energy is committed to keeping customers informed through text and email updates, a dedicated webpage for Pinellas County barrier islands, and their Outage Map. The company acknowledges that some homes and businesses may be unsafe to energize, but areas that can receive power will continue to be restored. Duke Energy Florida serves 2 million customers across a 13,000-square-mile service area in Florida.

Positive

• Rapid power restoration for 95% of customers within 72 hours
• Deployment of mobile command center to expedite recovery efforts
• Proactive customer communication through multiple channels

Negative

• Significant storm damage to barrier islands may delay full restoration
• Some homes and businesses unsafe to energize, potentially impacting revenue

News Market Reaction

-0.58%

1 alert

-0.58% News Effect

On the day this news was published, DUK declined 0.58%, reflecting a mild negative market reaction.

Data tracked by StockTitan Argus on the day of publication.

ST. PETERSBURG, Fla., Sept. 30, 2024 /PRNewswire/ -- As of 11:59 p.m. on Sunday, Sept. 29, Duke Energy Florida restored power for 95% of customers across the state, meaning those who were able to receive power were restored within 72 hours of Hurricane Helene's Category 4 landfall. Crews will continue with restoration efforts in the areas hardest hit by the storm.  

"We understand power is an essential service, and that's why our crews have been working tirelessly to get the lights back on for our customers as quickly and safely as possible," said Melissa Seixas, Duke Energy Florida state president. "It may take longer for customers who suffered extensive damage, but in the meantime, we will be on the ground and regularly communicating updates, helping ensure they can plan accordingly and ultimately get back on their feet."

The barrier islands of Pinellas County, in particular, experienced significant impacts from historic storm surge. While some homes and businesses may be unsafe to energize, areas that can receive power will continue to be restored. Additionally, a mobile command center has been deployed to Madeira Beach to begin the process of replacing equipment, rebuilding parts of the electric grid and repairing sections that remain structurally sound. 

The company will continue keeping customers informed about adjusted estimated times for restoration and provide periodic updates on progress. Texts and email updates are being sent to residents as well, so customers should update their phone numbers and email addresses to ensure they receive this information.

A dedicated webpage will also be established to provide the latest information on the Pinellas County barrier islands. The most up-to-date information about restoration efforts can be accessed on Duke Energy's Outage Map or by enrolling in Outage Alerts.

Duke Energy Florida
Duke Energy Florida, a subsidiary of Duke Energy, owns 12,300 megawatts of energy capacity, supplying electricity to 2 million residential, commercial and industrial customers across a 13,000-square-mile service area in Florida.  

Duke Energy
Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, N.C., is one of America's largest energy holding companies. The company's electric utilities serve 8.4 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 54,800 megawatts of energy capacity. Its natural gas utilities serve 1.7 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. 

Duke Energy is executing an ambitious clean energy transition, keeping reliability, affordability and accessibility at the forefront as the company works toward net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company is investing in major electric grid upgrades and cleaner generation, including expanded energy storage, renewables, natural gas and nuclear.  

More information is available at duke-energy.com and the Duke Energy News Center. Follow Duke Energy on X, LinkedIn, Instagram and Facebook, and visit illumination for stories about the people and innovations powering our energy transition. 

Contact: Ana Gibbs
24-Hour: 800.559.3853

 

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SOURCE Duke Energy

FAQ

How quickly did Duke Energy (DUK) restore power after Hurricane Helene?

Duke Energy Florida restored power for 95% of customers within 72 hours of Hurricane Helene's Category 4 landfall on September 29, 2024.

What specific area is Duke Energy (DUK) focusing on for power restoration?

Duke Energy is focusing on the barrier islands of Pinellas County, which experienced significant impacts from historic storm surge. They have deployed a mobile command center to Madeira Beach to begin recovery efforts.

How is Duke Energy (DUK) keeping customers informed about power restoration progress?

Duke Energy is keeping customers informed through text and email updates, a dedicated webpage for Pinellas County barrier islands, and their Outage Map. Customers can also enroll in Outage Alerts for the most up-to-date information.

How many customers does Duke Energy Florida (DUK) serve?

Duke Energy Florida serves 2 million residential, commercial, and industrial customers across a 13,000-square-mile service area in Florida.