DXC Recognized as a Leader in NelsonHall's 2025 NEAT Evaluation for Cognitive & Self-Healing IT Infrastructure Management

Rhea-AI Summary

DXC Technology (NYSE: DXC) has been recognized as a leader in NelsonHall's 2025 Cognitive & Self-Healing IT Infrastructure Management NEAT evaluation. The company achieved leadership positions across all four market segments: Overall, Server-Centric Services Capability, Cognitive Service Desk Capability, and AI Capabilities. DXC's AI strategy focuses on intelligence augmentation, embedding GenAI across client operations and internal processes. The company's vendor-agnostic approach allows clients to leverage optimal IP and LLM solutions for their specific needs. DXC's self-healing IT infrastructure combines intelligent automation with human expertise to deliver proactive incident prevention, root-cause analysis, and real-time remediation, helping organizations minimize downtime and enhance operational efficiency.

Positive

• Recognition as leader in all four categories of NelsonHall's NEAT evaluation demonstrates market leadership
• Vendor-agnostic AI approach allows flexibility in choosing optimal solutions for clients
• Self-healing IT capabilities help reduce downtime and create operational efficiencies
• AI-enabled operations free up IT teams to focus on strategic priorities

Negative

• None.

ASHBURN, Va., June 11, 2025 /PRNewswire/ - DXC Technology (NYSE: DXC), a leading Fortune 500 global technology services provider, has been named a leader in all categories of the 2025 Cognitive & Self-Healing IT Infrastructure Management report by global analyst firm NelsonHall's Vendor Evaluation & Assessment Tool (NEAT). The recognition highlights DXC's advanced capabilities in leveraging AI to automatically detect, diagnose, and resolve IT issues to reduce downtime, enhance performance, and drive operational efficiency.

"DXC's AI strategy is based on intelligence augmentation, which embeds GenAI across all clients and DXC internally. It addresses the entire AI lifecycle across consult, build, operationalize, and govern. It also continues to invest in its intelligent operations approach, combining industry expertise with AI-driven insights across observability, reliability, compliance, optimization, innovation, and talent development," said John Laherty, Senior Research Analyst at NelsonHall. "DXC's vendor-agnostic approach to AI further resonates with clients as they seek to leverage the best IP and LLM solutions to meet their industry and business-specific GenAI requirements."

The NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cognitive & self-healing IT infrastructure management services. DXC was recognized as a leader across all four evaluated market segments of the vendor evaluation – Overall, Server-Centric Services Capability, Cognitive Service Desk Capability, and AI Capabilities – reflecting DXC's ability to meet the needs of global enterprises navigating major disruption, innovation, and growth. DXC is empowering IT teams to detect and resolve issues quickly and automatically predict and prevent future problems before they happen.

"This recognition validates DXC's deep industry knowledge and commitment to helping customers drive efficiency and optimize operations through intelligent, AI-enabled operations," said Chris Drumgoole, President, Global Infrastructure Services. "As organizations navigate AI's rapid evolution, we're doubling down on our Intelligent Operations approach - combining human expertise with AI-driven insights - to create cognitive & self-healing IT infrastructure that delivers unparalleled operational confidence."

DXC's self-healing IT combines intelligent automation with expert human oversight to deliver proactive incident prevention, precise root-cause analysis, and real-time remediation. This minimizes downtime, creates operational efficiencies, and enhances resilience. By offloading routine problem-solving, IT teams are empowered to focus on innovation and strategic priorities while ensuring a secure, always-on digital environment.

For more information on DXC's resilient, self-healing IT, visit Intelligent Operations | DXC Technology.

About DXC Technology
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

About NelsonHall
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the "art of the possible" in digital operations transformation. With analysts in the U.S., U.K., Europe, and India, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for service providers, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall's insight is based on rigorous, primary research, and is widely respected for the quality and depth of its analysis.

Angelena Abate	Roger Sachs, CFA
Senior Director, Marketing & Communications	Investor Relations +1-201 259-0801
+1.646.234.8060	roger.sachs@dxc.com
angelena.abate@dxc.com

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SOURCE DXC Technology Company

FAQ

What recognition did DXC Technology receive in NelsonHall's 2025 NEAT evaluation?

DXC Technology was named a leader in all four categories of NelsonHall's 2025 Cognitive & Self-Healing IT Infrastructure Management NEAT evaluation, including Overall, Server-Centric Services, Cognitive Service Desk, and AI Capabilities.

How does DXC's AI strategy benefit its clients?

DXC's vendor-agnostic AI strategy enables clients to leverage the best IP and LLM solutions for their specific industry needs, while combining intelligent automation with human expertise for proactive incident prevention and real-time remediation.

What are the key features of DXC's self-healing IT infrastructure?

DXC's self-healing IT infrastructure combines intelligent automation with expert human oversight to deliver proactive incident prevention, precise root-cause analysis, and real-time remediation, minimizing downtime and enhancing operational efficiency.

How does DXC Technology (DXC) implement GenAI in its operations?

DXC embeds GenAI across all clients and internal operations, addressing the entire AI lifecycle including consultation, building, operationalization, and governance while combining industry expertise with AI-driven insights.

What is the impact of DXC's intelligent operations approach on IT teams?

DXC's intelligent operations approach allows IT teams to offload routine problem-solving, enabling them to focus on innovation and strategic priorities while maintaining a secure, always-on digital environment.