DXC Selected by Metropolitan Police Service to Lead Digital Transformation Programme

Rhea-AI Summary

DXC (NYSE: DXC) was selected on November 10, 2025 as Master Vendor to deliver a 7+1+1 year programme for the Metropolitan Police Service to provide BPO services and replacement ERP and Resource Management (RM) systems.

The contract will modernise resource deployment, HR, commercial and finance services, introduce Oracle Fusion SaaS and AI capabilities, enable real‑time data for frontline prioritisation, streamline processes and aim to reduce unnecessary costs while improving cross‑department collaboration.

Positive

• 7+1+1 year contract awarded to DXC on November 10, 2025
• Scope includes BPO plus replacement ERP and Resource Management systems
• Implementation will use Oracle Fusion SaaS and AI capabilities
• Contract signed with Mayor's Office for Policing and Crime (MOPAC)

Negative

• None.

Insights

Public sector IT transformation analyst

DXC won a long-term Master Vendor contract to replace ERP/RM systems and deliver BPO services for the Metropolitan Police Service.

As the awarded Master Vendor, DXC will implement replacement ERP and Resource Management systems and provide BPO across HR, Commercial and Finance, aiming to modernise resource deployment and improve real-time decision-making. The deal, signed with MOPAC on Nov. 10, 2025, runs for 7+1+1 year and explicitly includes Oracle Fusion SaaS, AI capabilities and Strategic Workforce Management for operational policing.

The programme's business mechanism is clear: consolidate and replace legacy systems, centralise business processes, and supply managed services to reduce cost and improve transparency. Key dependencies include timely system integrations, data migration quality, and agreed service levels with delivery partners; failure on any of these could delay expected savings or operational benefits.

Watch execution milestones and contract governance metrics over the next 12–36 months: delivery timelines for ERP/RM cutover, measurable service-level agreements for BPO functions, and progress on integrating Oracle Fusion and AI features. These near-term checkpoints will indicate whether the programme delivers the stated operational and cost outcomes.

ASHBURN, Va., Nov. 10, 2025 /PRNewswire/ - DXC Technology (NYSE: DXC), a global technology services provider, today announced it has been chosen as the successful Master Vendor to deliver BPO services as well as ERP and Resource Management (RM) replacement systems, to the Metropolitan Police Service ("the Met"), the UK's largest police force. The 7+1+1 year contract was awarded to DXC following a competitive tender process.  

DXC will modernise how the Met deploys their resources, through the delivery of replacement ERP and RM systems, as well as helping to transform certain HR, Commercial and Finance services. It will enable the Met to use real time data to respond better to local needs and priorities, streamline internal processes and deliver significant savings by reducing unnecessary costs. The transformation will also enhance collaboration across departments, improve transparency, and ensure that technology investments directly support frontline policing.  

"DXC will help us continue the transformational journey to deliver our New Met for London strategy by helping us to better plan and manage our resources,  modernise  our technology, reduce cost and enable our officers to focus  more  on frontline policing, " said Marie  Heracleous, Chief Officer Business Services, Metropolitan Police Service. "DXC submitted the strongest bid and I look forward to working with DXC to  modernise  the Met over the coming years. "  

The contract was signed between DXC and London's Mayor's Office for Policing and Crime (MOPAC).  This collaboration underlines MOPAC's commitment to delivering smarter, more efficient digital services that support officers and improve public trust.  

"DXC is proud to partner with the Metropolitan Police Service on this mission-critical transformation, delivering a  modernised  business service model that enables the  New Met for London strategy and  creates lasting, positive impact, " said  Derek Allison, UKI Manager Director, DXC. "Together with our expert delivery partners, we are bringing together Oracle Fusion SaaS and AI capabilities as well as Strategic Workforce Management for Operational Policing. We are committed to delivering enduring benefits, not only for the Met, but also for the people and communities across London that it protects and serves."  

The programme builds on DXC's extensive experience supporting digital transformation for public sector organisations across the UK and globally. DXC will help to simplify a part of the Met's technology landscape, enabling an improved overall performance across frontline operations. DXC's leadership in this space was recently recognised by IDC MarketScape, which named the company a Leader in Worldwide AI Services for National Civilian Government, highlighting its innovation, public sector expertise, and commitment to responsible, sovereign AI solutions.  

About DXC Technology
DXC Technology (NYSE: DXC) is a leading global provider of information technology services. We're a trusted operating partner to many of the world's most innovative organizations, building solutions that move industries and companies forward. Our engineering, consulting and technology experts help clients simplify, optimize and modernize their systems and processes, manage their most critical workloads, integrate AI-powered intelligence into their operations, and put security and trust at the forefront. Learn more on dxc.com.

View original content:https://www.prnewswire.com/news-releases/dxc-selected-by-metropolitan-police-service-to-lead-digital-transformation-programme-302608865.html

SOURCE DXC Technology Company

FAQ

What did DXC announce about the Metropolitan Police Service contract on November 10, 2025?

DXC announced it was chosen as Master Vendor under a 7+1+1 year contract to deliver BPO services and replace ERP and RM systems for the Met.

How long is the DXC contract with the Metropolitan Police Service (DXC)?

The agreement is structured as a 7+1+1 year contract.

What systems will DXC replace for the Metropolitan Police Service (DXC)?

DXC will replace the Met's ERP and Resource Management (RM) systems and transform HR, commercial and finance services.

Will DXC use cloud or AI technology in the Met transformation (DXC)?

Yes; DXC will bring together Oracle Fusion SaaS and AI capabilities as part of the programme.

Who signed the contract between DXC and the Metropolitan Police Service?

The contract was signed between DXC and London's Mayor's Office for Policing and Crime (MOPAC).