Welcome to our dedicated page for Egain news (Ticker: EGAN), a resource for investors and traders seeking the latest updates and insights on Egain stock.
eGain Corporation (NASDAQ: EGAN) is a software publisher in the information sector that focuses on AI CX automation and knowledge management. This news page aggregates announcements, press releases, and updates where eGain describes how its AI Knowledge Hub, AI Agent, and related offerings are being adopted by enterprises and how the business is evolving.
Recent news highlights deployments of the eGain AI Knowledge Hub™ and eGain AI Agent™ at organizations such as SELCO Community Credit Union, Oregon Community Credit Union, and Achmea. These releases describe how financial institutions and insurance groups are using eGain’s platform to create a single source of truth for employees, modernize knowledge management, and support thousands of users across contact centers and enterprise functions.
Investors and observers can also find financial news on this page, including quarterly earnings announcements where eGain reports revenue split between SaaS and professional services, discusses metrics related to its AI Knowledge Hub business, and provides guidance for upcoming quarters and fiscal years. The company uses these releases to explain its use of non-GAAP measures such as adjusted EBITDA and non-GAAP net income, along with reconciliations to GAAP results.
Product and platform updates form another key category of EGAN news. eGain has announced offerings such as eGain Composer™, a modular AI knowledge development platform for developers, and eGain AI Agent 2™ with Assured Actions for omnichannel customer experience automation. News items describe technical capabilities like Trusted Knowledge, hybrid AI reasoning, content lifecycle management, and quality assurance services such as PrismEval.
In addition, regulatory and corporate governance developments are reported through news and related SEC filings, including changes to stock repurchase programs, warrant issuances to strategic investors, updates to bylaws and codes of ethics, and details about annual stockholder meetings. For anyone tracking EGAN, this page provides a centralized view of how the company communicates its strategy, customer wins, financial performance, and product evolution over time.
eGain (NASDAQ: EGAN) announced Solve 26 London, a two-day conference on May 6-7, 2026 at the Sofitel London Heathrow focused on AI-powered knowledge management for customer experience automation.
The event features Global 2000 customer success stories, product innovations (AI Knowledge Hub, AI Agent, Composer), and three hands-on workshops (AI Knowledge Method, Agentic AI, Developer). Attendance is complimentary with registration but seats are limited.
eGain (NASDAQ: EGAN) released eGain AI Agent for Cisco Webex Contact Center on January 21, 2026, embedding eGain's AI Knowledge Hub and AI Agent into the Webex agent desktop.
The integrated solution provides real-time conversational guidance, conversation intelligence from interaction histories, and embedded workflow assistance to reduce handle time, improve first-contact resolution, and enhance agent productivity without leaving the Webex workspace. A live demo will run at Customer Contact Week, Jan 21–23, 2026.
eGain (NASDAQ: EGAN) said on Jan 20, 2026 that Rogue Credit Union has expanded its enterprise deployment of eGain’s Knowledge + AI and AI Agent platforms across contact center and enterprise operations. The rollout includes eGain Sales Advisor, integrations with Microsoft Teams and Talkdesk, and managed services to embed real-time, in-context guidance for Member Service Representatives. eGain positioned the platform as a core technology as Rogue prepares for a merger with Members 1st Credit Union, with goals of consistent member experiences, faster issue resolution, streamlined onboarding, and sales enablement at scale.
eGain (NASDAQ: EGAN) announced on Jan 13, 2026 that SELCO Community Credit Union selected eGain AI Knowledge Hub and eGain AI Agent to centralize enterprise knowledge for ~500 employees. SELCO will migrate SharePoint procedures into eGain's platform, integrate knowledge into the Genesys agent desktop, and use AssistGPT-powered authoring, analytics, and content-health features to improve onboarding, compliance visibility, and operational consistency.
eGain (NASDAQ: EGAN) announced on Dec 18, 2025 that Achmea selected the eGain AI Knowledge Hub and AI Agent to modernize knowledge management and accelerate Achmea's transformation into a Digital Insurer.
The deployment will cover 21,000 users (8,225 contact center; 12,750 enterprise) and consolidate > 26,000 documents into a centralized knowledge base, supporting Achmea's customer base of more than 10 million. The solution aims to improve consistent, governed answers across assisted and digital channels, boost self-service adoption, and enhance agent efficiency.
eGain (NASDAQ: EGAN) announced on November 18, 2025 that Oregon Community Credit Union (OCCU) has selected eGain AI Knowledge Hub and eGain AI Agent to modernize knowledge management and elevate member service.
The deployment will support over 700 users, include AI Agent for Contact Center integrated with Genesys, and aims to improve authoring, governance, compliance, onboarding time, and agent productivity.
eGain (NASDAQ: EGAN) said its CFO Eric Smit and VP of Finance Gautam Garg will meet institutional investors at the 14th Annual Roth Technology Conference on November 19, 2025 at the Hard Rock Hotel in New York City.
The company reiterated recent results: 23% year-over-year ARR growth in AI Knowledge Hub and a 21% EBITDA margin, and noted three new AI product unveils at its Solve25 event with customer interest in its AI knowledge solutions.
To schedule meetings, contact your Roth representative or Pondel Wilkinson at
eGain (Nasdaq: EGAN) reported fiscal Q1 2026 results for the quarter ended Sept 30, 2025, with total revenue of $23.5M (+8% YoY) and AI Knowledge Hub ARR up 23% YoY to $45.9M (60% of SaaS ARR). GAAP gross margin rose to 75% from 69%, and non‑GAAP gross margin was 76%. GAAP net income was $2.8M ($0.10/sh), and non‑GAAP net income was $4.7M ($0.17/sh). Adjusted EBITDA was $5.0M (21% margin). Operating cash flow was $10.4M (44% margin) and cash totaled $70.9M. The company repurchased ~231,000 shares for $1.5M. Q2 FY2026 revenue guidance: $22.3M–$22.8M; FY2026 revenue guidance: $90.5M–$92.0M.
eGain (NASDAQ: EGAN) will report fiscal 2026 first quarter results after market close on Wednesday, November 12, 2025.
An investor conference call and webcast will follow at 2:00 p.m. Pacific Time (5:00 p.m. ET), hosted by CEO Ashu Roy and CFO Eric Smit. A live and archived webcast will be available in the investors section at www.egain.com.
Live dial-in numbers: 844-481-2704 (U.S. toll free) or +1 412-317-0660 (International). A phone replay will be available two hours after the call for one week via 855-669-9658 (U.S. toll free) or +1 412-317-0088 using access code 9317758.
eGain (NASDAQ: EGAN) announced general availability of eGain Composer on October 14, 2025, a modular AI knowledge development platform for building trusted AI customer‑experience (CX) applications at scale.
eGain Composer integrates the eGain AI Knowledge Hub via APIs, MCP servers, and SDKs (Python, TypeScript) to deliver unified, compliant content, lifecycle controls, agentic action support, composable pipelines, and closed‑loop content health optimization. Security and compliance standards cited include OAuth 2.0, HTTPS, SOC 2, HIPAA, GDPR, and FedRAMP.
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