Egain Corp Stock Price, News & Analysis

eGain announced major enhancements to its AI knowledge platform at Solve 24 conference in Chicago. The company introduced eGain AI Agent™, a solution that combines language models and case-based reasoning to provide personalized customer service through trusted content in the eGain Knowledge Hub. The AI Agent, priced at 25 cents per customer conversation, will be available in January 2025, with beta trials currently ongoing. The company also unveiled Knowledge Transformers™, enabling experts to build trusted content 10X faster by leveraging AI-assisted content creation and curation from various sources including websites, SharePoint, PDF stores, and CRM systems.

eGain (NASDAQ: EGAN) has announced the eGain Solve 2024 conference, focusing on AI knowledge in customer service. The event will take place on October 29-30, 2024 at the Hyatt Regency O'Hare in Chicago. Highlights include:

• A presentation on AI knowledge trends by Lynda Braksiek from APQC
• A keynote by eGain CEO Ashu Roy on trust in knowledge in the GenAI era
• Success stories from Global 1000 clients
• A masterclass on Generative AI
• Breakout sessions on AI knowledge authoring, personalization, and optimization
• Demo lounge showcasing eGain products and integrations

The conference aims to address the critical need for AI and knowledge integration in customer service, as highlighted by Gartner's prediction of project failures without proper knowledge management systems.

eGain (Nasdaq: EGAN) announced its fiscal 2024 Q4 and full-year results, highlighting the growing demand for its AI Knowledge platform. Despite a 9% year-over-year revenue decline in Q4 to $22.5 million, the company reported a 50% increase in new logo wins and RFPs for AI Knowledge in fiscal 2024. Full-year revenue was $92.8 million, down 5% from the previous year.

Key financial highlights include:

• Q4 GAAP net income of $1.5 million ($0.05 per share)
• Full-year GAAP net income of $7.8 million ($0.25 per share)
• Adjusted EBITDA of $11.2 million for fiscal 2024
• $12.5 million cash provided by operations
• $70 million in cash and cash equivalents as of June 30, 2024

eGain provided guidance for Q1 fiscal 2025 and the full fiscal year 2025, projecting revenue between $92.0 million to $93.0 million for the year.

eGain (NASDAQ: EGAN), the AI knowledge platform for customer service, has announced it will release its fiscal 2024 fourth quarter and full year financial results on September 5, 2024. The announcement will be made after the close of regular market trading, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET).

The call will be hosted by CEO Ashu Roy and CFO Eric Smit. Investors can access the live webcast from eGain's website investor section. For those preferring to dial in, the toll-free number for U.S. callers is 844-481-2704, while international callers can use +1 412-317-0660. A phone replay will be available for one week after the call.

eGain, the AI knowledge platform for customer service (NASDAQ: EGAN), has released 'Knowledge Management For Dummies, eGain 2nd Special Edition' with John Wiley & Sons. This updated version includes a new chapter on GenAI and its relationship with knowledge management (KM). The book addresses Gartner's prediction that 100% of GenAI virtual assistants will fail without KM by 2025.

The publication covers topics such as modern knowledge definition, business case development, use-cases, and best practices. It also features real-world case studies demonstrating how KM and GenAI collaborate to deliver trusted answers, automating and transforming customer service. The e-book is available for free download, while the print edition will be available at eGain's booth during KM and CX conferences.

eGain (NASDAQ: EGAN) announced that Virginia529 has chosen the eGain Knowledge Hub to improve its customer service and advisor experience. Virginia529, the largest 529 plan managing over $100 billion in assets, aims to advance financial education and savings for Americans. The selection of eGain's AI-powered platform will replace legacy knowledge management systems, enabling consistent and compliant knowledge access across Virginia529's operations. This partnership is expected to enhance service efficiency on topics such as account opening, transactions, and taxes.

eGain (NASDAQ: EGAN), a leading AI knowledge platform for customer service, has been recognized as a Representative Vendor in Gartner's 2024 Market Guide for Customer Service Knowledge Management Systems. Gartner's report emphasizes the critical role of modern knowledge management systems in ensuring the success of AI virtual customer assistants. eGain was evaluated across three main categories: end-user engagement, curation and contextualization, and knowledge lifecycle management. The company's CEO, Ashu Roy, highlighted the importance of delivering trusted answers in the Gen AI era. More details about the guide and eGain's offerings are available on their website.

eGain (Nasdaq: EGAN), a leading AI knowledge platform for customer service, has announced a $20 million increase in its stock repurchase program. This raises the total authorization from $20 million to $40 million. As of May 23, 2024, the company has repurchased approximately $19.3 million worth of shares, allowing for an additional $20.7 million to be repurchased. The program's extension will continue until the full amount is repurchased or the Board decides to terminate it. Repurchases will be made through open market or privately negotiated transactions, and potentially under a Rule 10b5-1 plan. The initiative will be funded by existing cash or future cash flows.

eGain (NASDAQ: EGAN), a leading AI knowledge platform for customer service, has been selected by a Global 50 manufacturing giant to enhance its customer service capabilities. The manufacturer, a leader in the mobility products market, faced challenges with inconsistent customer service answers due to isolated knowledge repositories. Their existing system also lacked features for generative AI and personalization. The company chose eGain Knowledge Hub for its rich content management, knowledge workflows, generative AI for automation, extensive multi-lingual support, and pre-built connectors to Salesforce and Confluence. eGain's no-risk, no-cost Innovation in 30 Days™ pilot offer also appealed to the manufacturer. This solution aims to improve customer self-service and support the manufacturer's global network of dealers and customers.