Egain Corp Stock Price, News & Analysis

eGain (NASDAQ: EGAN) has scheduled the announcement of its fiscal 2025 fourth quarter and full year financial results for September 4, 2025, after market close. The company will host an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET).

CEO Ashu Roy and CFO Eric Smit will lead the earnings call. Investors can access the live webcast through eGain's investor relations website, or join via phone by dialing 844-481-2704 (U.S.) or +1 412-317-0660 (International). A replay will be available for one week following the call.

eGain (NASDAQ: EGAN) released findings from a groundbreaking survey on AI adoption in 2025, conducted by Enterprise AI/KMWorld with 316 global respondents. The study revealed that 61% of respondents cite erroneous or inconsistent answers as the primary barrier to AI adoption. Gartner warns that all generative AI virtual customer assistant projects lacking modern Knowledge Management (KM) integration will fail to meet CX and cost-reduction goals. The eGain AI Knowledge Hub has demonstrated success with Fortune 500 clients, as evidenced by Rogue Credit Union's impressive results: 24% reduction in Average Handle Time, 57% decrease in Average Wait Time, and a 22% increase in agent satisfaction scores. The survey emphasizes the critical role of trusted content in successful AI implementations.

eGain (EGAN) reported its Q3 2025 financial results with total revenue of $21.0 million, down 6% year over year. The company posted GAAP net income of $66,000 ($0.00 per share) and non-GAAP net income of $765,000 ($0.03 per share). Operating cash flow was positive at $2.2 million. The company announced securing a major expansion deal with a U.S. megabank and launched its AI Agent for Contact Center. For Q4 2025, eGain expects revenue between $22.8-23.3 million and GAAP net income of $1.1-1.6 million. The company updated its FY2025 guidance, lowering revenue expectations to $88.0-88.5 million while raising GAAP net income guidance to $2.5-3.0 million. The company's share repurchase program resulted in approximately 895,000 shares bought at an average cost of $5.61 per share, totaling $5.0 million.

eGain (NASDAQ: EGAN), the AI knowledge platform for service, has scheduled its fiscal 2025 third quarter financial results announcement for May 14, 2025, after market close. The announcement will be followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET), hosted by CEO Ashu Roy and CFO Eric Smit.

Investors can access the live webcast through eGain's website investor section. For the live call, participants can dial 844-481-2704 (U.S. toll-free) or +1 412-317-0660 (International). A phone replay will be available for one week following the call, accessible via 877-344-7529 (U.S.) or +1 412-317-0088 (International) using replay code 3791378.

eGain (NASDAQ: EGAN) has announced the launch of eGain AI Agent for Contact Center, a new solution aimed at improving contact center performance through AI-powered guidance. The system provides real-time support to agents during customer conversations by monitoring interactions, delivering guided knowledge, and adapting to agent experience levels.

The solution integrates with the eGain AI Knowledge Hub and features automatic intent monitoring, compliance enforcement, and continuous learning capabilities. It comes with out-of-the-box compatibility for Amazon Connect, Genesys, and Salesforce, with APIs available for other CRM and contact center platforms.

According to Gartner statistics cited by CEO Ashu Roy, 84% of contact center agents are dissatisfied with their desktop tools. The new AI solution aims to address this challenge by providing streamlined, step-by-step guidance to help agents deliver expert-level customer service.

eGain (NASDAQ: EGAN), the AI knowledge platform for service, has announced its participation in the 37th Annual Roth Conference in Dana Point, California. CEO Ashu Roy and CFO Eric Smit will be conducting investor meetings on March 17, 2025.

In recent earnings, the company reported significant growth metrics:

• Annual recurring revenue from AI Knowledge Hub customers increased by 17% year-over-year and 5% sequentially
• Successfully acquired several new enterprise logos in Q2
• Pipeline includes growing number of seven-figure ARR deals

The company attributes this growth to increased focus on customer service automation and AI investment among Global 1000 companies.

eGain (EGAN) reported its Q2 FY2025 financial results with total revenue of $22.4 million, down 6% year over year. The company's AI Knowledge Hub customers showed strong growth with ARR increasing 17% year over year and 5% sequentially.

Key financial metrics include GAAP net income of $671,000 ($0.02 per share), compared to $2.2 million ($0.07 per share) in Q2 2024. Operating cash flow was $6.4 million with a 29% margin. The company repurchased approximately 421,000 shares at an average cost of $5.73 per share, totaling $2.4 million.

For FY2025 guidance, eGain lowered its revenue expectations to $88.5-90.0 million, while raising GAAP net income guidance to $1.1-1.7 million ($0.04-0.06 per share). Q3 FY2025 guidance projects revenue between $21.0-21.5 million with an expected GAAP net loss of $300,000 to $800,000.

eGain (NASDAQ: EGAN), the AI knowledge platform for service, has announced it will release its fiscal 2025 second quarter financial results after market close on Thursday, February 13, 2025. The announcement will be followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET).

The conference call will be hosted by CEO Ashu Roy and CFO Eric Smit. Investors can access the live webcast through eGain's website investor section. For direct dial-in, U.S. participants can call toll-free at 844-481-2704, while international callers can dial +1 412-317-0660. A replay will be available for one week, accessible via 877-344-7529 (U.S.) or +1 412-317-0088 (International) using replay code 6223725.

eGain (NASDAQ: EGAN) has been named a Visionary in the 2024 Gartner Magic Quadrant for the CRM Customer Engagement Center. The evaluation, published on December 11, 2024, assessed 12 vendors based on 15 criteria focusing on Completeness of Vision and Ability to Execute.

The company's Customer Engagement Suite features three main components: AI Knowledge Hub, Conversation Hub, and Analytics Hub, all built on a composable experience platform powered by Conversational and Generative AI. The solution includes recent innovations like eGain AI Agent and offers flexible deployment models such as Innovation in 30 Days™ and SafeSwitch™.