Welcome to our dedicated page for Egain news (Ticker: EGAN), a resource for investors and traders seeking the latest updates and insights on Egain stock.
eGain Corporation (NASDAQ: EGAN) is a software publisher in the information sector that focuses on AI CX automation and knowledge management. This news page aggregates announcements, press releases, and updates where eGain describes how its AI Knowledge Hub, AI Agent, and related offerings are being adopted by enterprises and how the business is evolving.
Recent news highlights deployments of the eGain AI Knowledge Hub™ and eGain AI Agent™ at organizations such as SELCO Community Credit Union, Oregon Community Credit Union, and Achmea. These releases describe how financial institutions and insurance groups are using eGain’s platform to create a single source of truth for employees, modernize knowledge management, and support thousands of users across contact centers and enterprise functions.
Investors and observers can also find financial news on this page, including quarterly earnings announcements where eGain reports revenue split between SaaS and professional services, discusses metrics related to its AI Knowledge Hub business, and provides guidance for upcoming quarters and fiscal years. The company uses these releases to explain its use of non-GAAP measures such as adjusted EBITDA and non-GAAP net income, along with reconciliations to GAAP results.
Product and platform updates form another key category of EGAN news. eGain has announced offerings such as eGain Composer™, a modular AI knowledge development platform for developers, and eGain AI Agent 2™ with Assured Actions for omnichannel customer experience automation. News items describe technical capabilities like Trusted Knowledge, hybrid AI reasoning, content lifecycle management, and quality assurance services such as PrismEval.
In addition, regulatory and corporate governance developments are reported through news and related SEC filings, including changes to stock repurchase programs, warrant issuances to strategic investors, updates to bylaws and codes of ethics, and details about annual stockholder meetings. For anyone tracking EGAN, this page provides a centralized view of how the company communicates its strategy, customer wins, financial performance, and product evolution over time.
eGain (NASDAQ: EGAN) said its CFO Eric Smit and VP of Finance Gautam Garg will meet institutional investors at the 14th Annual Roth Technology Conference on November 19, 2025 at the Hard Rock Hotel in New York City.
The company reiterated recent results: 23% year-over-year ARR growth in AI Knowledge Hub and a 21% EBITDA margin, and noted three new AI product unveils at its Solve25 event with customer interest in its AI knowledge solutions.
To schedule meetings, contact your Roth representative or Pondel Wilkinson at
eGain (Nasdaq: EGAN) reported fiscal Q1 2026 results for the quarter ended Sept 30, 2025, with total revenue of $23.5M (+8% YoY) and AI Knowledge Hub ARR up 23% YoY to $45.9M (60% of SaaS ARR). GAAP gross margin rose to 75% from 69%, and non‑GAAP gross margin was 76%. GAAP net income was $2.8M ($0.10/sh), and non‑GAAP net income was $4.7M ($0.17/sh). Adjusted EBITDA was $5.0M (21% margin). Operating cash flow was $10.4M (44% margin) and cash totaled $70.9M. The company repurchased ~231,000 shares for $1.5M. Q2 FY2026 revenue guidance: $22.3M–$22.8M; FY2026 revenue guidance: $90.5M–$92.0M.
eGain (NASDAQ: EGAN) will report fiscal 2026 first quarter results after market close on Wednesday, November 12, 2025.
An investor conference call and webcast will follow at 2:00 p.m. Pacific Time (5:00 p.m. ET), hosted by CEO Ashu Roy and CFO Eric Smit. A live and archived webcast will be available in the investors section at www.egain.com.
Live dial-in numbers: 844-481-2704 (U.S. toll free) or +1 412-317-0660 (International). A phone replay will be available two hours after the call for one week via 855-669-9658 (U.S. toll free) or +1 412-317-0088 using access code 9317758.
eGain (NASDAQ: EGAN) announced general availability of eGain Composer on October 14, 2025, a modular AI knowledge development platform for building trusted AI customer‑experience (CX) applications at scale.
eGain Composer integrates the eGain AI Knowledge Hub via APIs, MCP servers, and SDKs (Python, TypeScript) to deliver unified, compliant content, lifecycle controls, agentic action support, composable pipelines, and closed‑loop content health optimization. Security and compliance standards cited include OAuth 2.0, HTTPS, SOC 2, HIPAA, GDPR, and FedRAMP.
eGain (NASDAQ: EGAN) on October 14, 2025 showcased its AI Knowledge Hub at the Solve25 user conference, positioning the platform as a solution to automate manual knowledge management and accelerate time to business value.
The release cites a $31 billion annual cost from content chaos and an APQC survey of 1,000 organizations identifying time and resource limits as top barriers. eGain says its AI Knowledge Hub automates discover, create, curate, publish, and optimize steps, using Intelligent Discovery, Content Cleansing, Automated Curation, Deterministic Reasoning, and Continuous Optimization. eGain highlights outcomes: lower AHT, improved FCR, higher CSAT/NPS, reduced training costs, and faster onboarding.
eGain (NASDAQ: EGAN) unveiled eGain AI Agent 2 on Oct 14, 2025, a hybrid AI solution for omnichannel customer experience that pairs probabilistic large language model reasoning with deterministic workflows to deliver Assured Actions grounded in the eGain AI Knowledge Hub.
Key capabilities include the PrismEval quality-assurance service, omnichannel support (phone, email, chat, messaging, social), pre-built integrations with Amazon Connect, Genesys, Salesforce and Talkdesk, dual deployment for contact-center agents and self-service, rapid deployment in days, and a claim that customers can configure an AI agent in 5 minutes. The product is available now.
eGain (NASDAQ: EGAN) sponsored APQC’s October 14, 2025 survey, “Navigating the Great Retirement with KM & AI,” which warns of large-scale knowledge loss as baby boomers retire.
Key findings: 1,000 professionals surveyed; >11,000 Americans turn 65 daily; 58% of C-suite respondents are very worried about knowledge loss; 92% do not consistently capture retiree knowledge; 85% have not operationalized AI for knowledge management. The report urges faster KM adoption, AI-enabled capture, training, and change management.
eGain (NASDAQ:EGAN) has appointed John Copeland as Vice President of Marketing, bringing extensive experience from leading tech companies. Copeland joins from ServiceNow, where he led Global Marketing Analytics and Insights, and previously held senior positions at Adobe as VP and GM in the Digital Strategy Group.
His background includes leadership roles at eBay and consulting positions at McKinsey, Accenture, and Prophet. At ServiceNow, Copeland focused on optimizing global marketing activities and implementing Generative AI use cases. The appointment aims to accelerate eGain's growth in the AI CX automation market through data-driven marketing strategies.
eGain (Nasdaq: EGAN) has announced a significant expansion of its stock repurchase program, increasing it by $20 million to reach a total authorization of $60 million. The company has already repurchased approximately $39.8 million worth of shares, leaving about $20.2 million available for future buybacks.
The program will be funded through existing cash or future cash flows, with shares to be purchased through open market or private transactions. The Board has extended the program's duration until either the full amount is repurchased or the Board decides to terminate it. CEO Ashu Roy emphasized that this decision reflects management's belief that EGAN shares are undervalued and demonstrates confidence in the AI knowledge market opportunity.
eGain (Nasdaq: EGAN) reported its Q4 and fiscal year 2025 results, with Q4 revenue reaching $23.2 million, up 11% sequentially and 3% year-over-year. The company posted a significant GAAP net income of $30.9 million in Q4, largely due to a $29.0 million tax benefit.
For fiscal 2025, total revenue was $88.4 million, down 5% year-over-year. The company announced a $20 million expansion of its stock repurchase program, increasing the total authorization to $60 million. During FY2025, eGain repurchased approximately 2.6 million shares at an average price of $6.03.
Looking ahead, eGain projects FY2026 revenue between $90.5-92.0 million and GAAP net income of $3.5-5.0 million. The company maintains a strong cash position with $62.9 million in cash and equivalents.
[ "Q4 revenue increased 11% sequentially and 3% year-over-year to $23.2 million", "Significant Q4 GAAP net income of $30.9 million, including $29.0 million tax benefit", "Strong Q4 Adjusted EBITDA margin of 19%, up from 11% in Q4 2024", "$20 million expansion of stock repurchase program to $60 million total", "Robust cash position of $62.9 million", "Secured one of the largest deals in company history during Q4" ]FAQ
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