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eGain Corporation develops AI-powered knowledge management and customer experience automation software for enterprise customer service. Its updates center on the eGain AI Knowledge Hub, AI Agent, Conversation Hub, and SaaS services that help organizations govern knowledge, automate customer interactions, and support agents across service channels.
Recurring news themes include quarterly financial results, product launches such as AI Agent IVA, Agentic Studio, and eGain Evaluator, integrations with enterprise AI and customer-service platforms, and industry-specific offerings for areas such as retail banking. Company announcements also cover executive and innovation roles tied to AI, knowledge management, and customer experience strategy.
eGain (NASDAQ: EGAN) appointed Steve Pappas as Head of Innovation on March 26, 2026 to accelerate its Knowledge Management and Automation strategy. Pappas brings 20+ years scaling enterprise SaaS in regulated industries and experience leading product, go-to-market, and AI-powered knowledge initiatives.
He joins from Cobalt Speech & Language, previously spent 13 years at Panviva where he rose to SVP and CMO before that company's acquisition, and founded AiDiscover and ExSynt Solutions.
eGain (NASDAQ: EGAN) launched the eGain AI Knowledge Suite for Retail Banking on March 25, 2026. The suite unifies governed knowledge for community, regional banks, and credit unions to boost revenue, improve customer satisfaction, increase frontline productivity, and strengthen regulatory compliance.
Key components include the eGain AI Knowledge Hub, eGain Sales Advisor, Automated Regulatory Compliance Management powered by AscentAI, and integration with HERE’s secure AI-enabled enterprise browser.
eGain (NASDAQ: EGAN) announced management will meet with investors on March 23, 2026 at the 38th Annual Roth Conference in Dana Point, California (conference March 22–24, 2026). The company highlighted growing adoption of its AI Knowledge Hub and invited investors to schedule meetings via Roth or Pondel Wilkinson.
Contact for meetings: tkehrli@pondel.com.
eGain (NASDAQ: EGAN) announced integrations that embed eGain AI Agent into Microsoft Teams, Slack, and Zoom Team Chat, enabling AI-powered, policy‑grounded answers and Assured Actions inside those collaboration platforms. The integrations respect role-based access, cite source documents, and use case-based reasoning for compliance-sensitive interactions.
The company cites internal deployments (hundreds of employees) and a large financial‑services use case demonstrating practical reductions in repeated HR and operations queries.
eGain (NASDAQ: EGAN) published the third special edition of Knowledge Management for Dummies on March 9, 2026, adding a new chapter on generative AI (GenAI) best practices and enterprise success stories.
The edition highlights 5X knowledge creation acceleration and 6X search success improvements from real-world deployments, guidance on selecting KM partners, and broader KM use across HR, IT, and operations. The booklet is available for free download at the company's website.
eGain (NASDAQ: EGAN) announced that Cabinetworks Group selected the eGain AI Knowledge Hub and AI Agent for Contact Center to modernize knowledge management and customer service.
The deployment includes Five9 and Salesforce integrations, a self-service portal, and aims to centralize fragmented content to improve agent productivity and customer resolution speed.
eGain (Nasdaq: EGAN) reported fiscal Q2 2026 results for the quarter ended Dec 31, 2025. Total revenue was $23.0M (+3% YoY). AI Knowledge Hub ARR rose 27% YoY to $48.4M, representing 64% of total SaaS ARR. GAAP gross margin was 73%; GAAP net income was $2.3M ($0.08 diluted). Cash from operations was $10.1M, and cash and equivalents totaled $83.1M. eGain provided Q3 and fiscal 2026 guidance, including full-year revenue of $90.5M–$92.0M and updated GAAP and non-GAAP net income ranges.
eGain (NASDAQ: EGAN) announced that CEO Ashu Roy and CFO Eric Smit will host virtual one-on-one meetings with institutional investors at the Oppenheimer 8th Annual Emerging Growth Conference on Wednesday, February 4, 2026. Investors should contact Oppenheimer or Pondel Wilkinson to schedule meetings.
eGain (NASDAQ: EGAN) will announce its fiscal 2026 second quarter results after market close on Tuesday, February 3, 2026. An investor conference call and webcast will follow at 2:00 p.m. Pacific Time (5:00 p.m. ET), hosted by CEO Ashu Roy and CFO Eric Smit.
A live and archived webcast will be available from eGain's investor website at www.egain.com. To join the live call dial 844-481-2704 (U.S. toll free) or +1 412-317-0660 (International). A phone replay will be available two hours after the call for one week at 855-669-9658 (U.S. toll free) or +1 412-317-0088 (International) using access code 5842278.
eGain (NASDAQ: EGAN) announced Solve 26 London, a two-day conference on May 6-7, 2026 at the Sofitel London Heathrow focused on AI-powered knowledge management for customer experience automation.
The event features Global 2000 customer success stories, product innovations (AI Knowledge Hub, AI Agent, Composer), and three hands-on workshops (AI Knowledge Method, Agentic AI, Developer). Attendance is complimentary with registration but seats are limited.